LB Steak - Santana Row

Review summary

1. D

   Denny

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Ordered the Tomahawk for 2 to share. The 48oz steak was sliced in a weird way where there was only 6 slices of meat. We ordered medium rare and it came out pretty much raw. When we ordered dessert, the waiter brought them out and slammed them on the table so hard the blueberries from the creme brulee popped out of the dish. Really upsetting for a $600 meal for 3 adults. I'd rather spend the same amount at the other steak restaurant across the street.
   

   LB Steak - Santana RowResponded 1 day ago

   Thanks for visiting us, Denny. We're truly sorry to hear about your recent experience at LB Steak - Santana Row. We strive to provide our guests with high-quality food and service, and it's clear we fell short during your visit. We're sorry for the mishap with the dessert and the steak. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, Chris Evans General Manager
   

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2. C

   Chris

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience my wife and I go every year
   

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   LB Steak - Santana RowResponded 1 day ago

   Hello Chris, Thank you so much for your glowing review! We're thrilled to hear that LB Steak - Santana Row is your go-to spot for dining with us every year. It's fantastic to know that you and your wife always have a great experience with us. We truly appreciate your kind words and look forward to serving you again next year. Best regards, LB Steak - Santana Row Management Team
   

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3. L

   Laurie

   VIP

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were amazing but our server Kelly was beyond fabulous. LB Steak does not disappoint.
   

   LB Steak - Santana RowResponded 5 days ago

   Hey Laurie, We're thrilled to hear that you had an amazing experience at LB Steak - Santana Row! It's fantastic to know that our food and drinks hit the mark. We always strive to provide excellent service and your feedback tells us we're on the right track. Thank you for the high ratings and for taking the time to leave such a glowing review. We look forward to serving you again soon! Best wishes, LB Steak Team
   

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4. F

   Fred

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was fantastic our server Lisa was incredible she made our anniversary great. Food was awesome great tasting and delicious
   

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   LB Steak - Santana RowResponded 5 days ago

   Thanks for the feedback, Fred! We're thrilled to hear that you enjoyed your experience at LB Steak - Santana Row. It's wonderful to know that our food and service met your expectations. We always aim to provide a fantastic experience for our guests, and it's heartening to hear that we hit the mark for you. We look forward to serving you again on your next anniversary celebration. Best wishes, LB Steak Team
   

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5. D

   Dennis

   New York City

   26 reviews

   5.0

   26 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a very nice dinner. Waiter was attentive and easy going. Steak and Salmon were cook perfectly. When we arrived we commented how cold it was. They sat us next to the fireplace - thank you.
   

   LB Steak - Santana RowResponded 5 days ago

   Hello Dennis, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your dinner at LB Steak - Santana Row. It's great to know that our attentive service and perfectly cooked steak and salmon made your experience enjoyable. We're also glad you appreciated the fireplace seating. We strive to provide our guests with the best possible experience and your feedback helps us do just that. We look forward to welcoming you back soon. Best, LB Steak - Santana Row Management Team
   

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6. S

   Stephanie

   VIP

   San Francisco

   69 reviews

   5.0

   69 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our gathering here! Several of our party were delayed and we really appreciated the patience shown to us. Food was excellent- the bone marrow and brussel sprouts were the stand outs of the meal for sure.
   

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7. J

   Jennifer

   San Francisco

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were celebrating my sons graduation today and the meal and service were spectacular! Everything was amazing. We will definitely be back! And omg those Brussel sprouts were the best!
   

   LB Steak - Santana RowResponded 5 days ago

   Thanks for visiting us, Jennifer! We're thrilled to hear that you had such a wonderful celebration at LB Steak - Santana Row. It's great to know that you enjoyed our meal and service. We're especially glad that our Brussel sprouts hit the spot! Your kind words mean a lot to us. We look forward to welcoming you and your family back soon for more amazing meals and service. Cheers! LB Steak Team
   

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8. J

   Jason

   San Francisco

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Roger is an innovator with a creative twist on every dish.
   

   LB Steak - Santana RowResponded 5 days ago

   Hi Jason, Thank you for your kind words and for rating us so highly! We're thrilled to hear that our chef's creativity and unique dishes have left such a positive impression on you. We're committed to maintaining our standards and your feedback is valuable to us. We hope to see you back at LB Steak - Santana Row soon! Best regards, LB Steak - Santana Row Management Team
   

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9. C

   Chris

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and excellent service. Melanie critique is at the cost is very very high.
   

   LB Steak - Santana RowResponded 5 days ago

   Thanks for the feedback, Chris! We're thrilled to hear that you enjoyed our food and service at LB Steak - Santana Row. We understand that our prices might be on the higher side and appreciate your honesty. We assure you that we're constantly working on our pricing to provide the best value to our customers. We look forward to serving you again soon. Best, The Management Team
   

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10. l

    luke

    San Francisco

    18 reviews

    2.0

    18 reviews

    Dined on 19 December 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    I have enjoyed LB steakhouse in the past, so I was surprised at last night experience. I got the 12 oz New York strip and my wife got the branzino. I asked for my new you are strip medium rare and I got it medium. The branzino was really quite thin. It may just be the time of the year, but you can get the branzino just a couple doors down at meso, and it's plump and delicious. My steak was also quite thin, maybe a half inch thick at the most? Just not a good value.
    

    LB Steak - Santana RowResponded 6 days ago

    Hello Luke, Thank you for your feedback about your recent visit to LB Steakhouse. I apologize that we fell short of the standards you expect. I regret your New York strip steak was overcooked and thinner than expected. We pride ourselves on quality and will address this with our Culinary team to improve preparation and portioning. Regarding the Branzino, we appreciate your feedback on its thinness and flavor and will review for consistency. While I’m glad you enjoyed the mashed potatoes, I am sorry the brussels sprouts were sweeter than you preferred. We value your loyalty and regret letting you down. Please let me know when you plan to visit us next, so we can ensure you have the exceptional experience you've come to expect. Best wishes, Chris Evans General Manager cevans@lbsteak
    

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