LB Steak - Santana Row

Review summary

1. S

   Sloane

   Detroit1 review

   3.0

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Positives: Friendly, warm service. Started at the host stand and continued with our server, food runners and busser. Apps and sides were good. Wedge salad was a 10. Bread service was a mixed bag. Perfectly whipped and salted butter and slightly stale under-warmed bread. Cocktails were painfully slow to arrive, but well made. Lots of good choices on the wine list. Negatives: All four of us had steaks. Med Rare cook was perfect, but they arrived warm (not hot) on cool, room temperature plates, with a soft sear and under seasoned. It's a steakhouse and this is hard to comprehend or forgive. And we ate early on a Monday with the restaurant maybe 40% full. On a 10pt scale, the meat quality was 7+ but the execution was a 4 at best.
   

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2. M

   Mary VIP

   San Francisco5 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I wasn't the one that chose this restaurant. Received feedback this morning regarding dinner and the customers did not have a great experience. Their food was cold and the whole ambiance wasn't warming.
   

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3. OT

   OpenTable Diner

   San Francisco2 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We hadn't been to LB Steak in a little while and we were really looking forward to it. Unfortunately, the service today was very disappointing. We had a 12:15pm reservation and we didn't have our lunch served until 1:40pm. They brought out beverages and never asked if we'd like another one. We had two children with us who were starving by the time the lunch was served. They don't do a bread service anymore, which was one of the fun things about their restaurant. Once we received our food, nobody checked on us again until we stopped a different server to get our bill. Our waiter was also the bartender for the day which didn't help. He had too much to manage. Hopefully they make changes to improve the experience for others. At least their food is good.
   

   LB Steak - Santana RowResponded 1 day ago

   Hi, We're sorry to hear about your recent experience at LB Steak - Santana Row. We appreciate your patience and understanding in the matter of timing, especially with your children. We understand that the unexpected delay and lack of attentive service affected your overall dining experience. We also appreciate your feedback about our food. We strive to provide a unique dining experience for all our guests and your comments will help us improve. We hope to have the opportunity to serve you better in the future. Best Regards, The Management Team
   

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4. OT

   OpenTable Diner VIP

   Houston3 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Over cooked steak, decent service, but not for the price.
   

   LB Steak - Santana RowResponded 1 day ago

   Thanks for the feedback. We're sorry to hear that your experience at LB Steak - Santana Row didn't meet your expectations. We take your comments about our steak and service seriously and will use your feedback to improve. We strive to provide a great value for our customers, and we hope you'll give us another chance to impress you in the future. - The Management Team
   

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5. J

   Jennifer VIP

   San Francisco11 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   My husband & I were sat at a table, closest to the front door & also pretty much in the bar. My husband felt a cold draft every time the front door to the restaurant was opened, which was often. What put a real damper on our kids free night out was a belligerent man yelling & clicking his finger nails together at the bar. Please leave your tacky behavior at home. I mentioned this to our very kind server & he let us know the man would not be served another drink & our dessert was comped. My husband ordered the Rib Eye, which was chewy & notably the worst steak he has had in a long time. We dined at this restaurant ten years ago & unfortunately will not return.
   

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6. m

   michael

   San Francisco5 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Kent gave amazing service and was very friendly! He offered a lot of insight into wines and overall service.
   

   LB Steak - Santana RowResponded 3 days ago

   Hello Michael, Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience at LB Steak - Santana Row. It's great to know that our team's efforts to offer a wide range of wines and provide excellent service were appreciated. We're always striving to provide an exceptional dining experience, and your feedback helps us do just that. We look forward to welcoming you back soon! Best regards, LB Steak - Santana Row Management Team
   

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7. f

   frank VIP

   San Francisco11 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visit here at least 3 times a year. Get the same booth. The food never disappoints. Our server this time was Jose, an amazing guy paying attention to every detail. Great suggestions, helped me to convince my wife to try 35 day aged steak. She loved it. Plenty of $100.00 or less wines and a LOT of BIG names with a Screaming Eagle at $8k....maybe next time lol.
   

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8. OT

   OpenTable Diner

   San Francisco2 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great professional warm service. Food was excellent….
   

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   LB Steak - Santana RowResponded 6 days ago

   Dear Guest, Thank you for your wonderful review. We're thrilled to hear that you had a fantastic experience and look forward to welcoming you back soon. Best regards, LB Steak Management Team
   

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9. M

   Michael VIP

   San Francisco17 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great restaurant, always full but seems I can always make a reservation. The steak is outstanding.
   

   LB Steak - Santana RowResponded 6 days ago

   Thanks for visiting us, Michael! We're thrilled to hear that you enjoyed your steak and found our restaurant to be consistently full but always able to accommodate your reservation. It's always a pleasure to serve our guests at LB Steak - Santana Row and we're glad we could meet your expectations. We appreciate your feedback and look forward to serving you again soon! Best regards, LB Steak - Santana Row Management Team
   

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10. B

    Brian VIP

    San Francisco1 review

    4.0

    Dined on 2 March 2025

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    The host staff are very cold. They are not kind to parties of two.
    

    LB Steak - Santana RowResponded 6 days ago

    Thank you Brian for the 5-star rating! We're thrilled you had a great experience and look forward to your next visit!
    

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