M bistro

Review summary

1. C

   Cherie

   Southwest Florida

   1 review

   vip
   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   First off, the food was delicious. We had the Bread Basket, Butternut Squash Veloute, Wedge Salad, Scallops and Salmon. BUT the service was terrible! Which ruined our overall experience. *No bread plates for our bread. *I received the wrong entree. So I told my husband to start eating his Scallops (so they didn’t get cold) while I waited for my Salmon to arrive. *Ordered a bottle of wine, which arrived at the table after our soup/salad and when we were halfway through our entree, so we declined it at that point. *We requested a second bottle of Panna water from our server and then a different person… it never arrived. *My husband asked a different person for just pitcher water. She filled my husband’s glass and I asked for some as well… she walked off without pouring mine. So I got up from our table and walked over to the water station and poured my own glass of water. *In general, the service was not attentive to the service expected at this level of dining. We have had wonderful service all week at various restaurants. We have over tipped to applaud the good service. Unfortunately, not at the M Bistro.
   

   Is this helpful?

   Report
2. OT

   OpenTable Diner

   Fayetteville

   1 review

   1.0

   1 review

   Dined on 27 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Only offered buffet which was over crowded and mediocre. Waited 15 minutes in the omelette line and for coffee and beverages. If they knew they wouldn’t be able to handle the crowd levels they shouldn’t take reservations.
   

   1 person found this helpful

   Report
3. C

   Christopher

   New Orleans

   1 review

   4.0

   1 review

   Dined on 27 October 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was a super busy weekend, so maybe service is better at other times, but we dined here twice and had to wait a good deal longer than I expected to receive service.
   

   Is this helpful?

   Report
4. T

   Thomas

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as expected when eating at the Ritz! Server was friendly and my daughter loved the grilled cheese from the kids menu!
   

   Is this helpful?

   Report
5. C

   Christian

   Greater Boston

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 3

   This was our anniversary dinner, and it was frustrating. We had a 6:30 pm reservation and weren’t seated until 7:05 pm. The hostess forgot we had been waiting and then couldn’t remember our name - and she got frustrated with me when I kept checking on our table. This waitress was great, but this made us late to an event we had planned for the evening because of our botched reservation. There were no accommodations or discounts applied to our check for waiting over half an hour for a table that was “almost ready,” so I paid full price for a meal for two that we had to rush through and run out the door. Very disappointing.
   

   2 people found this helpful

   Report
6. G

   Guy

   New York City

   8 reviews

   vip
   1.0

   8 reviews

   Dined on 26 October 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Had a great time in New Orleans taking granddaughter and kids to see Taylor. Decided to go to Ritz Carlton for brunch. Made reservation for 11 am . Was notified if we didn’t show it was a 75$ fee. Ok, seems harsh but ok. Showed up 1045 was told table was just about ready. Was finally seated at 1130. We had a 4 top they squeezed another chair. Waited 10 minutes for server. Came to table asked if we wanted water and coffee. We said yes water finally came, no coffee waited 10 more minutes server oh yeah you wanted coffee. I asked could we see a wine list and get an orange juice. Never got either. Added cream to coffee had to use a knife to stir. Never was offered coffee refill had to flag down a manager for water. As I looked around everyone was using knives to stir coffee. Maybe a new trend. Food finally came after 25 more minutes. Good flavor. Asked for check waited 10 more minutes. Server was curt and not engaged at all. Look this may seem petty but when you are Ritz Carlton and charge what you charge the service standards are higher. Again dropping 165 for breakfast and another 120 for drinks while we waited. So disappointed in an experience we were looking to enjoy to end our weekend. PS a guy was in lobby while we were waiting and told me he waited over 2 hours for room service never came and he had to come down to lobby for coffee. Ritz Carlton motto ladies and gentleman serving ladies and gentleman are missing here!
   

   1 person found this helpful

   Report
7. S

   Samantha

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Disappointed. Server brought my food and never checked on me again. I ran out of my drink partway through and was finished eating a full 15 mins before I could get the server’s attention to get the check. Food was ok.
   

   1 person found this helpful

   Report
8. J

   Jahmil

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined on 8 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   super cute place. a ways inside of the hotel, has a lounge attached to the front that has the same menu. I appreciate them meeting my request for a booth, though I didn’t realize it would be for 4-8 people. lol. The food was pretty okay. steak was perfectly cooked, fish was cooked a little over, but all in all pretty okay. feels very tourist nice food restaurant. appropriately placed on canal street.
   

   Is this helpful?

   Report
9. C

   Cathy

   New Orleans

   14 reviews

   vip
   5.0

   14 reviews

   Dined on 22 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We enjoyed the food and the several was outstanding.
   

   Is this helpful?

   Report
10. SC

    SaraC

    Little Rock

    21 reviews

    5.0

    21 reviews

    Dined on 15 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We are the Blue Crab Beignets , paella and the Lobster Carbonara and they wereall fabulous. Highly recommend this gem.
    

    • 
    • 
    • 

    Is this helpful?

    Report