Merchant

Review summary

1. B

   Betsy

   Greater Boston

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ve enjoyed eating here and have also enjoyed drinks at the bar. I was excited to go back and it was very disappointing. The cheese curds (normally awesome) were not good. I ordered the chopped salad which was meager. The glass of wine was MAYBE 4 ounces. Not going back—cost definitely doesn’t equal the value!
   

   Is this helpful?

   Report
2. N

   Neal

   Milwaukee

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Merchant was very cute and decorated for Nightmare Before Christmas with drinks to go with the theme. Service was attentive and prompt without being overly attentive. We had issues with the level of salt in all of the dishes. The cheese curds, oyster mushroom melt sandwich and the accompanying fries were so salty that I couldn’t eat it. The shrimp cakes were fine but the collards that went with it were also so salty that my friend couldn’t eat them. I wish it wasn’t so because we would have given Merchant a 5.
   

   Is this helpful?

   Report
3. J

   Janet

   Milwaukee

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful brunch menu that had a fun play on the movie, Nightmare before Christmas. Drinks were tasty and in cute glasses/cups. Food came out hot and flavourful. Will return. 😁
   

   MerchantResponded 5 days ago

   Thank you so much for your review, Janet! We're absolutely thrilled you love the theme of our holiday pop-up this year and enjoyed your holiday cocktails and your food! We're so excited for you to return and hope it's very soon :) Cheers!
   

   Is this helpful?

   Report
4. K

   Kaitlyn

   London

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We really enjoyed the Nightmare Before Christmas popup. The ambiance was delightful and the themed drinks were delicious! Our meal was also fantastic.
   

   MerchantResponded 5 days ago

   Thank you so much for your review, Kaitlyn! We're so glad to hear you loved our themed holiday pop-up and enjoyed both your holiday drinks and your food! We really hope you'll join us again and we hope it's very soon :) We're very much looking forward to it! Cheers!
   

   Is this helpful?

   Report
5. J

   Jeff

   Chicago

   1 review

   1.0

   1 review

   Dined on 13 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a billing issue that was not corrected very easily or very professionally. This soured the entire dining experience.
   

   Is this helpful?

   Report
6. M

   Maya

   Milwaukee

   3 reviews

   4.0

   3 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was great really enjoyed it! Service was a bit slow and not great - was offered a refill on our drinks and never received it. But overall nice place!
   

   • 

   MerchantResponded 5 days ago

   Thanks for your review, Maya! We're so happy to hear you enjoyed your food during your recent visit with us. However, we're disappointed to hear you weren't impressed with your service and our team dropped the ball in following through on an offered refill. We will certainly be discussing this internally as a team and appreciate you outlining where we can improve. We take all feedback seriously and appreciate your comments! We hope you'll consider giving us another shot soon so we can try and make up for our mistakes :) Cheers!
   

   Is this helpful?

   Report
7. A

   Ale

   Milwaukee

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good place to have brunch, wish they have some options with pancakes and waffles
   

   MerchantResponded on 10 December 2024

   Thank you so much for your review, Ale! We're so happy to hear you enjoyed your recent brunch experience with us. And totally noted on potentially adding some pancake or waffle options to our brunch menu! We'll discuss this internally as a team to see if this is something we can offer :) We appreciate you making that note so we can continue to strive to offer our guests the best variety of options! Thanks again for your review, we hope you'll join us again soon!
   

   Is this helpful?

   Report
8. C

   Connie

   Milwaukee

   1 review

   5.0

   1 review

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun vibe and fantastic food. This was our first visit to Merchant, but definitely not the last.
   

   MerchantResponded on 10 December 2024

   Thanks you so much for your review, Connie! We're thrilled to hear you love our holiday vibe and enjoyed your food during your very first visit with us! We're so excited for you to return and hope it's very soon! Cheers!
   

   Is this helpful?

   Report
9. A

   Angel

   Milwaukee

   2 reviews

   4.0

   2 reviews

   Dined on 29 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   The place seemed a little understaffed as our server was managing many tables and took a while to get to us, but the staff were otherwise very friendly. There was a mixup with our table's order which resulted in me getting my meal after quite a wait. Unfortunately the corn bisque with mussels I ordered was very bland and the mussels were very undercooked, so I did not eat much of it. The cornbread and fish fry were fine, but nothing too impressive. I had been to Merchant in the past and thought it was fantastic and was surprised to have not a great experience this time.
   

   Is this helpful?

   Report
10. J

    Jason

    Minneapolis

    2 reviews

    2.0

    2 reviews

    Dined on 27 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Disappointed with portion size to cost ratios. Speed of service for food was great, yet we already had finished the apps when our drinks were delivered. Overall it felt like a fast casual at a very high price point. Not likely to go back for food.
    

    MerchantResponded on 3 December 2024

    Dear Jason, thanks for your feedback! We're happy to hear your food service speed was on point. However, we're sorry to hear your drinks hit the table after your appetizers and that you found the portion sizes to be too small. Drinks hitting the table after food is unacceptable and we'll be discussing this internally as a team. Thank you for letting us know so we can work to do better. We do, however, actually receive a lot of feedback that we have rather large portions! We'll make sure to keep an eye on other feedback in regards to portion sizes as we move forward. And we hope you'll consider giving us another shot soon!
    

    Is this helpful?

    Report