Mexican Sugar - Plano

Review summary

1. J

   Jason

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jenny, our bartender was fabulous. We had a great time sampling some new tastes with our favorite tequilas.
   

   Mexican Sugar - PlanoResponded today

   Hi Jason, We're thrilled to hear that you had a fantastic time at Mexican Sugar - Plano! It's wonderful to know that our tequila selection was a hit and that our bartender made your experience enjoyable. We appreciate your feedback on the value, and we'll continue to strive for excellence in all aspects. Thank you for choosing us and for sharing your experience. Best, The Management Team
   

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2. D

   Dr. Billy

   VIP

   Dallas

   770 reviews

   5.0

   770 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was very impressive to be recognized by manager Katie when I was at the bar. She’s a jewel. Standouts tonight were server Sofia and bar back Edwin. Both were hard-working and very friendly. Can’t wait to return!
   

   Mexican Sugar - PlanoResponded today

   Thanks for the feedback, Dr. Billy! We're thrilled to hear that you had an impressive experience at Mexican Sugar - Plano. It's wonderful to know that our staff made your visit memorable and that you enjoyed the food and service. We appreciate your kind words and look forward to welcoming you back soon! Best regards, The Management Team
   

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3. D

   Diana

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our group went for NYE dinner. The food was absolutely delicious , servers were attentive and we had a great time! Not our first time dining here and every time it’s great.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the review, Diana! We're thrilled to hear that you and your group had a great time celebrating NYE at Mexican Sugar - Plano. It's wonderful to know that our food and servers met your expectations. We appreciate your feedback and look forward to serving you again soon!
   

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4. L

   Leann

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It has been one of our favorites for at least six years!
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for visiting us, Leann! We're thrilled to hear that Mexican Sugar - Plano has been one of your favorites for at least six years. Your high ratings for our food, service, and value are greatly appreciated. We look forward to serving you many more wonderful meals in the future!
   

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5. D

   Doug

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for new years eve dinner. No delay in seating. Great comfy seating. Fast friendly and knowledgeable waiter. Delicious food served at warm temp. Plenty of chips, salsa, and tasty queso dip. We'll be back again.
   

   Mexican Sugar - PlanoResponded 2 days ago

   Thanks for the feedback, Doug! We're thrilled to hear that you enjoyed your New Year's Eve dinner at Mexican Sugar - Plano. It's great to know that our comfy seating, fast, friendly service, and delicious food met your expectations. We're also glad you enjoyed our chips, salsa, and tasty queso dip. We look forward to welcoming you back for more enjoyable experiences!
   

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6. K

   Kristina

   VIP

   Chicago

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ate on the patio. Service was impeccable and the food was fantastic!
   

   Mexican Sugar - PlanoResponded 2 days ago

   Thanks for the review, Kristina! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Plano, especially our patio dining. It's wonderful to know that our service and food met your expectations. We strive to provide our guests with a fantastic dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon!
   

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7. D

   Dr. Billy

   VIP

   Dallas

   770 reviews

   5.0

   770 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is a delight. Hostesses make you feel welcome and wanted! Server, Mario, is exceptional! He gives flawless service and always with a smile! Manager, Katie, was so kind that I knew I had to come home and make sure this was placed on Social Media! This restaurant does it right!
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for visiting us, Dr. Billy! We are thrilled to hear that you had a delightful experience at Mexican Sugar - Plano. Our team always strives to make our guests feel welcome and valued, and we're delighted to hear that our team members hit the mark during your visit. Your kind words are truly appreciated and we look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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8. M

   Melinda

   Alabama

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The restaurant was good but seemed understaffed. It took too long to get drink orders and refills. Food was good though.
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hi Melinda, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We're glad to hear that you enjoyed our food and found it to be good. We apologize for the delay in getting your drink orders and refills and appreciate your patience. We'll definitely take your feedback into consideration as we strive to provide the best service possible for our guests. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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9. G

   Gerry

   Dallas

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Mexican Sugar always exceeds our expectations. The staff is friendly and knowledgeable. When a member of our party asked questions about specific allergies, our server (Vanessa) was able to answer them quickly and confidently. When Vanessa found out that this individual was also celebrating her birthday, she made sure to bring her a nice surprise at the end of our meal that fit within her dietary restrictions. These details are what make Mexican Sugar our go-to stop with friends and family.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for the feedback, Gerry! We're delighted to hear that your experiences at Mexican Sugar have exceeded your expectations. It's great to know that our team's friendliness and knowledge made your visit enjoyable. We're also pleased that you were able to take care of your party's needs and celebrate your special day together. We hope to see you again soon! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano
   

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10. OT

    OpenTable Diner

    Central Texas

    1 review

    3.0

    1 review

    Dined on 25 December 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5

    Service was average.
    

    Mexican Sugar - PlanoResponded on 26 December 2024

    Thanks for visiting us at Mexican Sugar - Plano. We're sorry to hear that you found our service average. We strive to provide exceptional service and it seems we fell short during your visit. Your feedback is important to us and we will certainly look into this. We hope you'll give us another chance to impress you with our service. Thanks again for your review. - The Management Team
    

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