Mexican Sugar - Plano

Review summary

1. OT

   OpenTable Diner

   Alabama6 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   The bathroom was so dark and the restaurant was to dark
   

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2. CC

   CandyC VIP

   Dallas3 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It was a perfect day to eat outside and enjoy the sun
   

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3. D

   Dr. Billy

   Dallas789 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service! Love this place. Appreciate the manager coming by the table to ensure all was well.
   

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4. A

   Armando

   Hawaii3 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was ok .. not my favorite restaurant. Might try again sometime.
   

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   Mexican Sugar - PlanoResponded 4 days ago

   Hello Armando, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We're sorry to hear that our food didn't entirely live up to your expectations, but we appreciate your feedback and will certainly consider it as we strive to improve. We hope to have the opportunity to serve you again and provide a better experience. Best Regards, Jorge Nuno General Manager
   

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5. JM

   JMSLDS2021

   Dallas6 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We have visited this restaurant before and as far as the food and the waitstaff everything has been top notch. The issue is with the hostess, who was quite possibly the rudest young woman I have ever met. I am amazed this person is allowed to hold a job where her number 1 goal SHOULD be to welcome guests into the restaurant and seat them according to their wishes if possible. My wife and arrived for an anniversary celebration (which I indicated on the reservations) and were treated not unlike cattle in a stockyard and led to a tiny table in the middle of the restaurant where it was plain to me we would be in the middle of a busy corridor of foot traffic all evening. I asked if we could have a booth instead of the bottle-cap sized table we were given only to be snapped at by the hostess that none were available and we would just have to take what she offered. Unbelievable. Fortunately, I asked the waitress if we could change seats and she was able to get with a manager and move us to a booth that was opening up. It was clear to us that since we weren’t part of the young, hip “Legacy bar-hopping crowd” that our chances of being treated like welcome guests were slim. I suggest this establishment starts treating people with more respect or this will certainly not be the last review of this sort.
   

   Mexican Sugar - PlanoResponded 4 days ago

   Good Morning! We're truly sorry to hear about your recent experience at Mexican Sugar - Plano. It's not the standard we strive to provide. We understand how important special occasions are and we regret that we fell short in providing the kind of service we strive for. We take your feedback seriously and will use it as an opportunity to improve. I am glad we were able to get you a table of your liking and i am glad Laura took great care of you. It was very nice meeting you! Best Regards, Jorge Nuno General Manager
   

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6. K

   Kimberly VIP

   Dallas7 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Typically I have a greet time here but this visit was a let down. It took about 15 minutes for our waiter to come when we were first sat. We never received our appetizer after waiting almost 20 minutes. We ended up just asking for out drink tab and left and went somewhere else.
   

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7. OT

   OpenTable Diner

   Denver1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were amazing. Striped black bass was a great
   

   Mexican Sugar - PlanoResponded 4 days ago

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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8. J

   Jason

   Indiana2 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   From the waitstaff to the other clientele that cut in front of us with no apologies it was subpar and we felt we were treated like we were less than. I mean seriously, no smile, no response to me saying thank you. The food was cold. It was awful. The waitress was rude. We will never go back.
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hey Jason, We're really sorry to hear about your recent experience at Mexican Sugar - Plano. It's certainly not the standard we aim for. We deeply regret that you felt neglected and didn't receive the level of service we strive to provide. We take your feedback seriously and will address this with our team. We're also sorry to hear that the food didn't meet your expectations. We strive to provide our guests with the best dining experience possible, and we're sorry we fell short this time. We hope you'll give us another chance to make it right in the future. I would love a chance to connect with you. Please call me at 972-943-0984 at your earliest convenience. Best Regards Jorge Nuno General Manager
   

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9. E

   Elizabeth

   San Francisco5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All our drinks and dinners were delicious our server was great we shared the chocolate avocado cake and it was super delicious I will come back again
   

   Mexican Sugar - PlanoResponded 5 days ago

   Good morning! We are so very grateful for your patronage and wonderful review; both truly mean the world to us! We sincerely look forward to welcoming you back soon. Best Regards Jorge Nuno General Manager
   

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10. OT

    OpenTable Diner

    Los Angeles2 reviews

    4.0

    Dined on 3 March 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    Friendly service. Good prices. Good food. Margs were tasty
    

    Mexican Sugar - PlanoResponded on 4 March 2025

    Thanks for the review! We're thrilled to hear that you enjoyed our margaritas, food, and overall service at Mexican Sugar - Plano. We strive to provide our customers with a great dining experience and it's always rewarding to hear when we've succeeded. We look forward to serving you again soon. Best Regards, Jorge Nuno General Manager
    

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