Oro at The Emily Morgan Hotel– a DoubleTree by Hilton

Review summary

1. R

   Richard

   Austin2 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   My wife and I had reservations for Valentine’s dinner at Oro, anticipating a nice romantic dinner. From the moment we arrived everything was a complete mess. They were totally understaffed and the people who were working admitted they don’t work in the restaurant, so try as they might they were utterly disorganized. After waiting for well over an hour we still hadn’t gotten the appetizers, and the restaurant wasn’t that busy as far as we could see. We finally just got up and left. On our way out we talked to a supervisor, who admitted that she normally works breakfast shifts and got called in last night at the last minute. She did apologize for the chaos and said she understood why we were leaving, but the whole experience was very bad.
   

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2. A

   Alejandro

   San Antonio1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Had a reservation for Valentines Day dinner at 7:45pm. The first appetizer from the Valentines Day Special menu came in about 20mins after we sat down, and our first round of drinks came in about 30mins after we first sat down. The courses came in in about 30mins after intervals…so we were here for a total of about 2.5hrs!! For a simple 3 course dinner. The people next to us were very upset that their first course took about 45mins to arrive, and they left without paying after speaking to the manager. The food was delicious though, but not worth the almost 3 hours being there.
   

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3. n

   nathan

   San Antonio1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Don’t do it !!! read the reviews not a good place to go at all only two wait staff for the whole valentines dinner service two hours passed and no appetizers or communication from manager letting us know anything totally ruined Valentine’s Day we just up and left totally unacceptable I would never go back
   

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4. R

   Raymond

   Austin3 reviews

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service, friendly staff and very relaxed atmosphere
   

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5. L

   Lisa

   San Antonio1 review

   5.0

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ellie was very personal & accomodating. Food was delicious and atmosphere was good.
   

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6. T

   Trace

   Oklahoma City4 reviews

   4.0

   Dined on 29 September 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The service at the bar was outstanding. The female bartender was very friendly, upbeat, energetic and knowledgeable. The kitchen staff overcooked my steak, but I was given half off. I also received my drink on the house and a free dessert so ORO made it right. It was a very pleasant experience due to being a Sunday. I was able to watch a game and enjoy the food in peace. Like I said, ordered medium rare + and received it “well-done”. Top shelf, margarita and bread pudding was on the house. Overall 4 Stars!
   

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7. J

   Jeffrey

   Houston64 reviews

   4.0

   Dined on 19 September 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was really good. The waiter was not very good. If it wasn't for the bartender, we would have never been waited on, gotten our food or the bill. The waiter seemed to have blinders on and needs to look for a new profession.
   

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8. OT

   OpenTable Diner

   Austin2 reviews

   1.0

   Dined on 27 April 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   All around horrible experience. Waitress was the rudest I have ever encountered in a restaurant anywhere. AC was not working. Drinks were served in bottles and plastic cups because they were “too busy” which was not the case at all. Food was mediocre at best. Never will return again.
   

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9. J

   Jeannette VIP

   Chicago35 reviews

   4.0

   Dined on 10 April 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Very nice wait staff and environment. Decent food for the price
   

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10. AC

    AlexC

    San Antonio1 review

    2.0

    Dined on 1 January 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 2

    Overall food experience was fair. But nowhere at the time that we made the reservation did we know that it was Buffet style. It was disappointing for our party of eight. Our seating area was awkward, as they placed us out in the lobby for a party of eight they said could not accommodate? Odd. Imagine walking back and forth in your evening gown high heels to the open lobby area with your food. Our reservation had been made with ample time, informative of the party size, so this did not make sense. Never did I see that we could not have been accommodated in the restaurant as we were 1st party there..
    

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