Peaks Restaurant

Review summary

1. S

   Sandra

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Food was not comparable to the stellar meal we had there a month ago. Disappointing ribeye, steak,, clearly far more fat than I expected., And also somewhat tough. Veggies look wilted, and though not overcooked it wasn’t pleasant to look at. Roasted red potatoes seemed as if they were leftovers from the day before, and the entire plate seemed to be far too greasy than it should be. The rack of lamb had gravy on top, and this unexpected surprise, spoiled it for me. The weight staff seem to be shorthanded, which accounted for some of the poor service, but our waitress never asked if we would like a glass of wine and indeed we did not get the glass of wine until the meal was half over. Perhaps it was the crowd that was there last night, And I have to allow that with perhaps a short staff, they simply could not cope very well. I think peaks does better when there are a few fewer people waiting.
   

   Is this helpful?

   Report
2. M

   MJ

   Miami

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome dining experience at Peaks Restaurant located in the mountains via the Aerial Tram! The food was Superb! and the staff was professional and polite! Thanks for a Great Experience! MJ Franklin Wisconsin, USA
   

   Is this helpful?

   Report
3. S

   Scott

   VIP

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first visit to Peaks and we were impressed by the exceptional service and delicious meal at such an amazing location!
   

   Is this helpful?

   Report
4. C

   Cheri

   VIP

   Palm Springs

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It had been several years (pro-COVID) since we'd eaten at Peaks. At the time, the prices were such that it made it reasonable to pay the tram fare too. Not this time. A very basic dinner for 4 was over $450 all-in (1 appetizer, 6 cocktails/glasses of wine, 4 entrees, 2 desserts, 4 tram tickets, parking). It would be nice if dining got you a discount on the team fare. Or if locals got a discount to get there. It was a nice evening, but we won't be back.
   

   Is this helpful?

   Report
5. M

   Michelle

   VIP

   Chicago

   45 reviews

   4.0

   45 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was pretty and the food was good but none of us liked the tram ride up to the top. Packed like sardines. Other people having panic attacks, babies crying etc.
   

   Peaks RestaurantResponded 5 days ago

   Thank you for sharing your experience. We are glad to hear that you enjoyed the food and the scenery. However, we sincerely apologize for the cramped conditions during the tram ride. We understand that having other passengers nearby can make such discomfort worse. Your feedback is very important to us, and we will look for ways to improve the ride experience for all our guests. We will share your concerns with the Tramway Operations team. We look forward to the opportunity to welcome you back in the restaurant area in the future.
   

   Is this helpful?

   Report
6. J

   Jaylene

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Enjoyed our lunch at Peaks. Great friendly service. Fine was good. Great views obviously. Highly recommend. Atmosphere was pleasant and average noise level for a restaurant.
   

   Is this helpful?

   Report
7. C

   Cindy

   Atlanta Metro

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   My husband and I have dined at Peaks before and loved the experience. We took our family back for Christmas dinner and were very disappointed in the quality of the food. We love the Tramway experience but, we Weill skip the dinner next time.
   

   Peaks RestaurantResponded 5 days ago

   Thank you for your feedback regarding your recent experience at Peaks. We're glad to hear that you and your husband have enjoyed dining with us in the past. However, we sincerely apologize that your Christmas dinner did not meet your expectations. We strive to provide high-quality food and service to all our guests, and it’s disappointing to learn that we fell short during your visit with family. Your feedback is invaluable, and we will take it into consideration as we work to improve. We hope you’ll give us another chance in the future. Thank you for sharing your thoughts with us!
   

   Is this helpful?

   Report
8. P

   Pam

   Central Coast

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everyone at Peaks that we interacted with was extremely courteous and helpful. We enjoyed a nice lunch after experiencing the awesome tram ride. Highly recommend and we will be back!
   

   Is this helpful?

   Report
9. B

   Bruce

   VIP

   Tampa

   24 reviews

   4.0

   24 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The view from this restaurant are impressive. The food we've tried is good, but a bit pricey. The service is good but always seems rushed. The cocktails, with-out a doubt, are the most we've EVER paid anywhere, anytime! Absolutely ridiculously over priced. Frank at the bar is the best!
   

   Is this helpful?

   Report
10. M

    Muazzam

    VIP

    Indiana

    11 reviews

    1.0

    11 reviews

    Dined on 15 December 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    Horrible restaurant in a great location. You pay $15 to park and good money to take the tram ride up so the thought is to make good and eat at the fancy restaurant. You would be better off at the cafe or just viewing it all from the observation deck. For the price of food, it is bad. Not okay, but chain restaurant quality. 1) No bread. 2) Service was good, we even delayed between apps and main courses.. but it all came out together. No manager to apologize, except the server. Not expecting anything to be comped but it all does feel rushed and intentional. 3) Salad was good. The rest of the food is bad, and they delivered it all at once.. 4) View is okay, but you would be better off standing at the many observation decks and enjoying a better high end meal in palm springs.
    

    Peaks RestaurantResponded 5 days ago

    Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. While we're glad you enjoyed the salad and appreciated the service, we understand the importance of timing and the quality of food, especially for a restaurant in our location. We strive to provide a memorable dining experience, and it seems we fell short in this instance. Your comments will be addressed with our kitchen and service team to ensure improvements are made. We appreciate your suggestions about the overall experience and hope you might consider giving us another chance in the future. Thank you again for your valuable input!
    

    Is this helpful?

    Report