Best Casual Restaurants in Teaneck

Dear Fogo de Chão Management I am writing to express my disappointment with an issue we encountered during our dinner last night at your Paramus location. While the dining experience itself was enjoyable, an incident towards the end of the evening left a lasting negative impression. When it came time to pay the bill, my credit card was misplaced by the staff. For approximately 30 minutes, the staff searched for my card. During this time, neither my wife nor I received any updates or acknowledgment of the situation. Eventually, our waiter returned with my card and the bill, but the handling of the situation was far from satisfactory. The manager did briefly come by to apologize for the inconvenience, but no meaningful attempt was made to address the frustration or inconvenience caused by this situation. I believe that during such a prolonged and stressful incident, proactive communication and a genuine effort to make amends—such as a timely update or even a courtesy gesture like a discount on the bill—would have demonstrated better customer service. We expected a higher standard of care and professionalism. While mistakes happen, how they are handled reflects your commitment to customer satisfaction. I hope you will take this feedback seriously and consider reviewing your procedures to better address situations like this in the future. I look forward to hearing how this can be improved to ensure a positive experience for your guests moving forward. Thank you for your time and attention. Sincerely, Derick Causing Edit: 11/24/2024 initially gave one star for the experience given the incident however please see below in response to my grievances. Manager Dante called me the following day to apologize for the night before. He rectified the issue by giving my wife and I complimentary dinner coupons at a time of our choosing. While I understand problems do happen I appreciate the gesture by manager Dante. Will be dining with Fogo De Chao.

It was my first time here and I absolutely loved it. The music was great, the food was deliciously amazing and the service was incredible. We had such a good time, everyone was so kind and attentive. This is my new go to spot!

One of our absolute favorites! Whenever we can we love going to Axia!!

Service is impeccable. This place could be a michelin rated restaurant as the service was performed. The valet understood I wanted to park somewhere and accomodated us. The hostess told us we didn't want to sit where they had us set to sit because of a lot of noise in that area. This was surprising. This was concern and setbup an alternative. You don't see such service in a local kind of place. The service from the server/waiter was impeccable. Patrick was a true server as far as serving us, the customer. Made sure I tasted the beer I was unsure of, through out the night. Just on top of his game. Overall, the service in this place would be worth going even if the food wasn't good BUT it is good. This is a local restaurant servicing real nice people as real nice people. I will frequent =his place

Excellent food , nice and peaceful atmosphere. Waiters were attentive and very polite.