Porfirio's Cancun

Review summary

1. J

   Joe

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing amazing great experience! Food was delicious, the cocktails were on point the ambiance was electric fun energetic and posh. The views were stunning. Made for a nice romantic dinner but the energy was great that it also worked as a night out at an Ultra Lounge. The best part of it all however was the service. Octavio in particular was so helpful attentive and went above and beyond giving recommendations, checking up on us and even taking our pictures. This is a must see when in Cancun!
   

   Porfirio's CancunResponded today

   Hello! Thank you for taking the time to leave us a review. It was a pleasure serving you. We hope to see you again soon!
   

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2. J

   Jennifer

   VIP

   New York City

   15 reviews

   3.0

   15 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Unfortunately, we were disappointed with our meal. It was a price fix New Year’s Eve dinner. It was very expensive. The choices were fair, but the portion size was very small, my husband‘s lobster tail was cold. I suppose my expectations were high. I have been to this restaurant before the food was delicious. Maybe it was just the New Year’s Eve celebrations that overshadowed the food however, I will try it again next time.
   

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3. H

   Hassan

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   When of the best ambiance places. Food was great. Service was excellent. And staff was super friendly
   

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4. C

   Christopher

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The overall experience was terrific. We had a late reservation but the energy of the restaurant really opened up after 9:30. The food was well proportioned and flavorful. Our waiter Joaquin was incredibly friendly and provided excellent service. The DJ played great music and the mariachi band was a fun touch
   

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5. A

   Anand

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great night and ambiance. Highly recommended. It is more of a party atmosphere than a romantic one so not for a quiet romantic dinner
   

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6. F

   Farzan

   VIP

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the the entire dining experience. Food was very flavorful and the service was very responsive.
   

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7. B

   Bobby

   VIP

   Las Vegas

   10 reviews

   2.0

   10 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Had no idea what I was getting into. Loud disco type music blaring, loud people, kids, lots of kids. It's the kind of place you take Momma for her birthday because for some reason you think she will like it.
   

   Porfirio's CancunResponded today

   We sincerely regret that your experience wasn't perfect. Your feedback is important to us, and we would like to know more details to address any specific issues you may have encountered. We are committed to providing exceptional service, and your input is crucial for our continuous improvement. Could you share your contact information with us via direct message so that we can better understand the details of your experience?
   

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8. R

   Rachel

   VIP

   Philadelphia

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is so delicious and so much fun! We have been twice and will return again soon!
   

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9. T

   Trevor

   Seattle

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Do not go here! Ever! First, the food was good. Now, let me tell you about the worst experience ever. I had reservations for 8 pm. We arrived at 7:45 and were seated at the bar because we were early (perfect!). At 8:20, after no one checked in on us, we went up to the host and reminded her that we were waiting. She asked us to wait two more minutes until they seated us. We ordered another round of drinks, no problem. At 8:35, after no staff checked in with us, we alerted the host and a waiter supervisor that we still had not been seated. They told us they needed 5 more minutes to seat us. We said no problem, and asked to order appetizers. At 8:50, after no appetizers showed up and no staff checked in on us, I stopped the hostess while she was seating another party to remind her again that we hadn’t been seated. She asked for 5 minutes to seat us. A few minutes later they finally seated us. After being seated, now 55 minutes after our reservation time, we ordered a round of drinks and appetizers. 10 minutes later one of our two appetizers arrived. Then, we ordered. We were a party of 7. About 20 minutes later our food arrived for everyone except one guest. After the food arrived for everyone but one guest, our second appetizer (queso fundido) arrived. After we had our food for 10 minutes and the last person’s food never arrived, I asked the manager to speak in private. He apologized profusely and 5 minutes later the last guest’s food arrived (over 15 minutes after the rest of the group’s food arrived). A few minutes later, the manager brought us a “free sparkling wine” to apologize. After I asked for the check, he brought us a free “rice crisp Mexican cookie.” At no point did the staff ever check in with us while we repeatedly had to ask about our table. And at no point time did the staff ever provide us with a status on the missing main dish/dinner for one of our guests. We had to ask many, many, multiple times. Good food, terrible service management. Skip it!
   

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10. J

    Jessie

    Washington DC

    2 reviews

    5.0

    2 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Joaquin e Checo (Sergio) fueron excelente!! Mejor restaurante que visitamos en Cancún!
    

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