20 Stories Restaurant

Review summary

1. r

   roman

   Manchester

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The waiters was a little judgy making an excuse to speak to us to let us know we had to have the full course even tho that was the plan but other than that the food was amazing had the soup and bread for starter which was unreal and the steak was my favourite I’ve had and the sticky toffee pudding was just sticky toffee pudding but still good atmosphere was nice views really nice overall nice dining experience
   

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2. L

   Lorraine

   London

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Valentines Dinner wasn’t good value. Set price £90, paid extra for guaranteed window view table, the glass of fizz wasn’t offered although it was part of the set menu, we had to ask by which time the canopies had arrived, my husband wasn’t seated & a minute later the starters arrived. The main , steak was very good but just warm, 1 small potato , no vegetable just a swirl of sauce. Desert, 1 piece of cheese which was good. Service was good but overall expensive for what it was.
   

   20 Stories RestaurantResponded today

   Thank you for taking the time to share your experience with us. We appreciate all feedback and are sorry to hear that your experience was not all that you hoped for. We strive to provide an enjoyable experience for our guests and their satisfaction is very important to us. Once again, I would like to apologise for this. Kind regards.
   

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3. L

   Leovio

   Manchester

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice experience, nice ambience, great music, great food and great table service from Rashid, loved it
   

   20 Stories RestaurantResponded today

   Thank you so much for your 4-star review. We really appreciate it. Kind regards.
   

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4. J

   Jason

   Liverpool

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   We wanted to try something new! Fantastic location and views from the 20th floor. Excellent service from the restaurant team, very attentive and available. The restaurant was very busy which is usually a good sign. Unfortunately, that’s as good as it got. We started with a bottle of Prosecco but no ice bucket. Starters came quickly yet they were bland. Mains came soon enough and the beef fillet was unfortunately lukewarm. The sea bass on the other hand was hot but smothered with too much salt. And lastly, dessert! Mine was a delight with great tastes and textures however, my wife had the sorbet which was very sharpe and honestly, in-edible and promptly left the majority uneaten. As the night was valentines night, we did have a small expectation that the restaurant would be appropriately themed, also no, not a single balloon anywhere, no romantic effort what so ever. My wife and me always enjoy our nights out regardless and the overall experience was interesting but not special.
   

   20 Stories RestaurantResponded today

   Thank you for taking the time to share your feedback. We appreciate your honest opinion and apologize for any disappointment encountered. At our restaurant, we strive to create a menu of high-quality offerings that provide great value for money. We take pride in delivering excellent customer service and are continuously looking for ways to improve our guests’ overall experience. Again, thank you for your review and we hope that you will give us another chance in future.
   

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5. A

   Adam

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very good food, a little noisy and not guaranteed to be near the window
   

   20 Stories RestaurantResponded today

   Thank you so much for your 4-star review. We really appreciate it. Kind regards.
   

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6. O

   Olanrewaju

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service, I really enjoyed the food, the ambience and the city view
   

   20 Stories RestaurantResponded today

   Thank you so much for your 5-star review. We really appreciate it. Kind regards.
   

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7. M

   Megan

   Manchester

   32 reviews

   4.0

   32 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Stale feeling sandwiches. Excellent hot food. Scones were good. Tea was poor. Desserts were ok but looked bought in. Service was extremely hit and miss. Either too much or ignoring you. Bit disappointing
   

   20 Stories RestaurantResponded today

   Thank you very much for taking the time to give your feedback. It is extremely disappointing to read about your experience and we apologise that we did not meet your expectations. Feedback like this is important to us and we have discussed this with the team here internally. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you a memorable dining experience.
   

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8. M

   Michel

   Manchester

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very amazing place with a fantastic view, i went there for my girlfriend birthday and she was so happy with the customer service
   

   20 Stories RestaurantResponded 4 days ago

   You have our deepest thanks for this amazing review. We aim to deliver the best service along with delicious food therefore, we are most delighted to hear we exceeded your expectations. Kind regards.
   

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9. c

   cheryl

   Liverpool

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Overall, good experience! However I cant believe they wanted to charge us £6 per person to eat the cake I bought and brought for my daughter's 18th birthday! We took it home to eat instead, I wasn't prepared to pay an additional £24 on top of our £250 bill. I think thats absolutely disgusting to want to charge that.
   

   20 Stories RestaurantResponded today

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience. We hope to see you again soon. Kind regards.
   

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10. M

    Michael

    Manchester

    1 review

    3.0

    1 review

    Dined on 8 February 2025

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    Lovely venue, great views, average food with disappointing desserts.
    

    20 Stories RestaurantResponded 5 days ago

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the less than satisfactory experience you had during your recent visit. We will look to correct any issues and we hope we get the opportunity to welcome you back to 20 Stories. Kind regards
    

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