20 Stories Restaurant

Review summary

1. C

   Clare-Louise

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We at arrived at the restaurant and took the lift to the 20th floor. Panoramic view of our amazing city . The service was second to none. We were seated at an amazing booth table would highly recommend. We were attended to immediately coat taken , napkins places on laps, drink order taken ! From start to finish we had six staff deal with us on our visit . The staff were outstanding each welcomes us and were professional and attentive they could not do enough for us. Lunch three course menu which had a fantastic choice with meals to suits all tastes. Ham hock terrine and sourdough chicken main with additional side of garlic mushroom and green beans. All the food was perfect full of flavour and just the right amount. Will be back soon can’t recommend it enough.
   

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2. OT

   OpenTable Diner

   Birmingham

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Lovely setting was let down by constant reminders by the staff that we only had the table for 2 hours. We knew this on booking and the fact that it was mentioned on every course did diminish our enjoyment of the evening.
   

   20 Stories RestaurantResponded 1 day ago

   Thank you for taking the time to share your feedback. We appreciate your honest opinion and apologize for any disappointment encountered. We truly aim to make sure that all our wonderful guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you a memorable dining experience. Best regards,
   

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3. W

   Wayne

   Manchester

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Good location and ambiance. Overpriced food for the quality. Ordered a sharing lamb platter which came with no veg or sides. Ordered them separately only to get the smallest bowl of green beans. Asked for a second one as it was for 2 people only to be told they had run out of veg on a Saturday night. Really? No other veg on the menu!!! Disappointed.
   

   20 Stories RestaurantResponded 5 days ago

   I would like to take this opportunity to thank you for taking the time to write a review. We are extremely sorry to hear about your disappointing experience and the negative comments in regard your experience. Please, accept our apologies if on this occasion that we did not meet your expectations and be reassured that your feedback will be discussed with our team and will be focusing on missed opportunities. We truly aim to make sure that all our guests leave 20 Stories fully satisfied and we hope to have the chance to welcome you again in the future to provide you memorable dining experience. Kind regards.
   

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4. S

   Sofia

   Manchester

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing having dinner with that view! Very welcoming and attentive staff and food was delicious. Disappointed by being rushed to finish, we did not in any way take our time to order but ordered all our food straight away when asked by the staff including our drinks. When we had not finished all of our main we were told we had 5 minutes left for our dessert. Then we could tell the staff was rushing us. Taking the dessert plate as soon as we laid our spoons down even though there were food left on it, making sure we were done and ready to pay while taking the dessert plate away. So our experience started out better than expected but ended with us feeling chased out
   

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   20 Stories RestaurantResponded 5 days ago

   Thank you for visiting 20 Stories and sharing your honest feedback regarding your experience. We strive to deliver a five-star service and try our utmost best to offer a personalized and memorable experience so I am sorry that we were not perfect on this occasion, and I understand your frustrations. I have passed each part of your feedback on to the relevant departments, and we will take this onboard to see how we can do better going forward. We do hope to see you again. Kind Regards.
   

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5. P

   Pawel

   Warwickshire

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food. The music was too loud for such a good restaurant, the atmosphere was rather clubby, not what I was looking for.
   

   20 Stories RestaurantResponded 5 days ago

   Thank you for your five star review. We always appreciate feedback as it gives us opportunities to improve and offer our continued high standards of service. I am sorry that we were not perfect on this occasion, but it's great to read you enjoyed the food and service and we hope to welcome you another time. Regards.
   

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6. M

   Maddy

   Cheshire

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gorgeous restaurant, excellent pre theatre menu. Will be back again
   

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   20 Stories RestaurantResponded 5 days ago

   Thank you so much for your 5-star feedback. We look forward to welcoming you back in the near future. Kind regards.
   

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7. L

   Linda

   Edinburgh

   3 reviews

   5.0

   3 reviews

   Dined on 21 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent venue. Wonderful food, lovely staff. Great choice of cocktails. Fantastic views over Manchester. Would highly recommend.
   

   20 Stories RestaurantResponded 7 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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8. B

   Boota

   Manchester

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing views and the staff were very helpful
   

   20 Stories RestaurantResponded 7 days ago

   Thank you so much for your kind words. We are so pleased to hear that you enjoyed your experience with us and look forward to welcoming you back. Kind regards
   

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9. L

   Linda

   Manchester

   2 reviews

   5.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal and excellent service. Nancy the waitress was superb. Love the ambience. Right level of music and general noise level was quiet and lovely atmosphere.
   

   20 Stories RestaurantResponded on 19 November 2024

   Thank you for your positive review. We are very happy to see that you had a great experience and look forward to welcoming you again soon. Kind regards
   

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10. S

    Steve

    Newcastle

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fabulous surroundings and atmosphere. Great service and wonderful food.
    

    20 Stories RestaurantResponded on 18 November 2024

    Thank you very much for such a great 5-star review. It is our priority to make sure all of our guests feel welcomed every time they come to our restaurant & we do our utmost to deliver the best quality food, so we are pleased to see you enjoyed the food & ambience. I hope to see you again soon. Kind regards.
    

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