Adalina

Review summary

1. P

   Patricia VIP

   Chicago6 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food was good overall put service was poor and lacking what is the norm for fine dining. It started out ok but after placing order it was difficult getting our waiter’s attention. We had cocktails with appetizers and noticed she had removed wine list. We requested wine menu which we received but she never returned to take order even after entrees were delivered. We got wine and after long wait unattended dessert menus were brought to us. We were celebrating birthday and they brought out dessert and sang. No one bothered to take dessert order or after dinner drink order for the rest of the table. We mentioned this to person refilling waters and finally waiter came. We ordered desserts and after dinner drinks. Desserts arrived quickly but 20 minutes went by and no drinks. Many at table were ready to leave so we flagged someone asked for check and said to skip drinks. Our waiter brought drinks and said they were free and defensively said she didn’t realize we were under time constraint. We were seated at 6 and it was 8:30. I don’t mind a leisurely meal but felt service was not smooth.
   

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2. OT

   OpenTable Diner VIP

   Chicago4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   I booked our reservation several weeks in advance to celebrate our anniversary. Upon arrival, we were seated in the bar area. The noise level was so loud that my husband and I could barely hear each other. So it was not the romantic night we had planned. The service was only fair. The server was not great with offering recommendations and even her knowledge of the menu. Our food was very good however.
   

   AdalinaResponded 1 day ago

   Hi, Thank you for sharing your experience with us. While we’re glad to hear you enjoyed the food, we’re truly sorry that the ambiance and service did not meet your expectations for such a special occasion. We strive to create memorable experiences, and it’s disappointing to hear that we fell short. I’ll be following up privately with my contact information, and please don’t hesitate to reach out. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future. Best, Sofia, Adalina Team
   

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3. S

   Sanja VIP

   San Francisco8 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had reservations 2 month ahead and they seat us where waiter/ staff come together and there was not enough of space to pass between tables which caused for me to sit at edge of my seat so staff does not hit or spill something on me. Very frustrating! Atmosphere in restaurant was very loud, dark and not enough space. Bathroom was smelling like someone just smoked joint. Very disappointing! Food: appetizers delicious, chopped salat not good, stake fillet are okay. Salmon and see bass where good, chicken plate was good too. Waiter seems new so nothing really to say except he was expectedly slow and drinks took a while, bottle of vine. So experience not so great, definitely expected better. Hope this helps. Thank you.
   

   AdalinaResponded 1 day ago

   Hi Sanja, Thank you for sharing your experience with us. We're sorry to hear that your visit did not meet expectations, and we truly apologize for the seating arrangement and discomfort you experienced. We understand how frustrating that must have been, and we’re addressing these issues to ensure a better experience moving forward. We’re glad to hear that some of the food stood out to you, but we’ll certainly take your feedback into account when it comes to service speed and overall ambiance. I’ll be following up privately with my contact information, and please reach out if you’re open to discussing your experience further. We value your feedback and hope to have the opportunity to welcome you back for a better experience and to hopefully make things right. Best, Sofia, Adalina Team
   

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4. C

   Colleen

   Milwaukee3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was beyond amazing! The service was over the top, the staff was kind and knowledgeable. Our server recommended ordering several appetizers, salads, and entrees to share. Absolutely delicious!
   

   AdalinaResponded 1 day ago

   Hi Colleen, Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the service exceeded your expectations and that you enjoyed the dishes. Our team works hard to provide great recommendations, and it’s so rewarding to hear that it made your meal even more special. We look forward to welcoming you back for another amazing dining experience! Best, Sofia, Adalina Team
   

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5. G

   Gratefuljeff VIP

   Fort Lauderdale25 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant continues its leading ways ahead.. Brilliant staff only adds to the food & ambiance Proud to spend our gatherings here
   

   AdalinaResponded 1 day ago

   Hi, Thank you for your kind words! We’re so honored to be a part of your gatherings and are thrilled to hear that our staff, food, and ambiance continue to impress. We look forward to welcoming you back for many more memorable experiences in the future! Best, Sofia, Adalina Team
   

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6. J

   Jacob VIP

   Chicago20 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   For the prices that are being charged service should match. Our server, while nice, wasn't attentive. We sat with empty dishes on our table for an extended period of time. I started with cocktail and switched to wine. The finished cocktail glass sat on the table through us getting up after paying. The restaurant was 1/2 full when we sat down and when left. I can honestly check this one off the list, but there's far better Italian in the city that's less expensive and better service.
   

   AdalinaResponded 1 day ago

   Hi Jacob, Thank you for your feedback. While we’re glad you found the team friendly, we’re truly sorry that the service did not meet expectations. Attention to detail is something we take seriously, and it’s disappointing to hear that we fell short. Your insights are valuable in helping us improve, and we truly appreciate you sharing them. If you’d be open to discussing your experience further, I’ll be following up privately with my contact information. Please don’t hesitate to reach out. We’d love the opportunity to make things right and hope to welcome you back for a better experience in the future. Best, Sofia, Adalina Team
   

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7. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing and servers were great. Ambiance is also amazing
   

   AdalinaResponded 1 day ago

   Hello, Thank you for your wonderful feedback! We’re so glad to hear you enjoyed the food, service, and ambiance. We hope to welcome you back for another amazing experience soon! Best, Sofia, Adalina Team
   

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8. OT

   OpenTable Diner

   Chicago5 reviews

   2.0

   Dined on 6 March 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   Absolutely gorgeous interiors. Food quality… do better. Definitely a lot of room for improvement.
   

   AdalinaResponded 1 day ago

   Hi, Thank you for sharing your thoughts with us! We're thrilled you appreciated the interiors, but we’re sorry to hear the food didn’t meet your expectations. Quality is something we take very seriously, and your feedback helps us continue to improve. We’d love to hear more about what specifically went wrong and how we can do better. I’ll be following up privately with my contact information—please feel free to reach out to me directly. We hope to have the chance to welcome you back for an improved experience in the future. Best, Sofia, Adalina Team
   

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9. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We noted that we were fans of Chef Soo from Top Chef at the start of our meal…and he came out to meet us! He even comped us a couple of items and was genuinely so thankful to have us come to his restaurant. The service was absolutely top notch and the food delicious!
   

   AdalinaResponded 1 day ago

   Hi, What a fantastic experience! We’re so happy to hear that Chef Soo took the time to meet you, and it’s wonderful that you had such a memorable encounter. We truly appreciate your kind words about the service and food, and we’ll be sure to pass along your compliments to the team. We hope to welcome you back soon! Best, Sofia, Adalina Team
   

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10. OT

    OpenTable Diner

    Central Coast3 reviews

    5.0

    Dined on 1 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding food and service! Atmosphere is great. Chef and Owner working the room. Great spot for dinner in the city
    

    AdalinaResponded on 5 March 2025

    Hi, Thank you for the fantastic review! We’re so glad you enjoyed the food, service, and atmosphere. It’s great to know the chef and owner made a positive impression as well! We truly appreciate your kind words and hope to have the pleasure of serving you again soon. Best, Sofia, Adalina Team
    

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