Afternoon Tea at Ting, Shangri-La The Shard, London

Review summary

1. M

   Majid

   London

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the service to the staff extremely friendly and super professional. A must try in London. We came for our anniversary and we were lucky to get some special attention
   

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2. k

   karolina

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Ana our waitress was extremely kind and helpful with any requests and pleasant to talk to. The food was very nice, tea great... my sons fish and chips "great" he said.... All in all happy to recommend anyone to spend their time and money on visiting while in London ... or when living in London as a treat!
   

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3. J

   Jan

   London

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Very disappointing experience. While the arrival and greeting was very warm, the service during the afternoon tea service left much to desire. From the photocopied menus to the slow service, the experience was not five star, as expected. The food was served rapidly, however, the tea took a long time to be served. We overheard the waiter ask the busser for the tea, to which he responded “They will have to wait as I am going on break”. The tea, when it finally arrived was lukewarm. We were never explained how the menu worked, just an abrupt : have you chosen your tea … The humus and burger options were tasteless and dry but the sandwiches and cakes were good. The supposed to be iced mango tea was warm and over sweetened. We had to ask what it was and were told it was a palate cleanser. We desperately needed a sip of champagne to clear the overly sweet taste afterwards. The water we had ordered at the beginning had not yet arrived… Dirty tables remained uncleared throughout our stay. We had booked for 16:30, so it was clear towards the end that the tables needed to be set up for dinner. Tables around us were then cleared by hand and one waitress licked her fingers while doing so. Plates from our tea stand were also removed, even if we had not finished, which clearly indicated that we were expected to leave.
   

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4. S

   Sharon

   Washington DC

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing views, sweets that are delicious and lovely, attentive and friendly service, generous refills, a few neat surprises. Very enjoyable.
   

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5. I

   Ifrah

   New York City

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was ok, didn’t seem too fresh and not too tasty however the tea was yummy. Overall the experience was worth it because of the view! The staff was great too. Slow service at times but they were very kind
   

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6. M

   Melisa

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The decor is beautiful and food was decorated to match the season looking almost too good to eat. They also have a surprise that was so well done. Of course the view is spectacular. I highly recommend.
   

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7. M

   Maria

   Düsseldorf

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 5

   Really nice building but the tea is ver priced and the queslity is less than average for the price. Cannot recommend this experience
   

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8. D

   Dolores

   London

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The view is absolutely amazing. The staff is kind and considerate but we found the food not that great. Everything is served at the same time. The scons were lovely but the rest like the sandwiches not at the same level. Also live music playing so make sure you are not seated too close to the singer because it’s really loud.
   

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9. G

   Gavin

   Surrey

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Happy Christmas event with friends. A lovely place lovely views, afternoon tea cost on the higher side for what was actually provided. But, expected and things central london and the Shard.
   

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10. L

    Lorna

    London

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I was a little bit disappointed as I came last year with work colleagues and there were 2 massive Christmas trees outside the entrance and carol singers as you walked in. This year were a couple of bare branches with a few bows on and no carol singers. I wanted to bring my family as I had such a lovely time last year but as I said it was a little different this year. My family still enjoyed the experience as they had never been before so had nothing to compare it to. I would still go again.
    

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