Alma at The Hacienda at Georgetown

Review summary

1. OT

   OpenTable Diner

   San Francisco

   1 review

   vip
   4.0

   1 review

   Dined on 19 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Kind of odd that it attracted to a Senior Citizen property, but the food was great and so was the service. The bar area was small but nice and a good place for a drink before dinner. Nice place for a quiet dinner, and most likely not a place to take little kids. However the place is full of old folks so I am sure it would be fine.
   

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2. OT

   OpenTable Diner

   Austin

   1 review

   5.0

   1 review

   Dined on 18 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very good experience. When my husband ordered ice tea it was flavored, which he doesn't like, so the manager took it upon himself to brew regular black tea just for him. Our waitress was new but very sweet and attentive. Alma's was great about substituting for things we would prefer (sides) without an upcharge. We will definitely go back. Lemon tart was delicious and even came with a piece of chocolate wishing us a happy anniversary.
   

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3. OT

   OpenTable Diner

   Oklahoma City

   2 reviews

   5.0

   2 reviews

   Dined on 18 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good restaurant good service Food was great good drinks too
   

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4. t

   trrehr

   Austin

   10 reviews

   5.0

   10 reviews

   Dined on 6 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food but liked some items on the old menu better. Good service
   

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5. TT

   TexasTourist

   Austin

   23 reviews

   vip
   5.0

   23 reviews

   Dined on 17 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is very good and the ambiance is excellent.
   

   Alma at The Hacienda at GeorgetownResponded on 24 May 2024

   Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the food and found the ambiance excellent. Your kind words mean a lot to us and motivate our team to continue providing exceptional experiences. We look forward to welcoming you back to Alma soon. Warm regards, Eric
   

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6. OT

   OpenTable Diner

   Austin

   1 review

   2.0

   1 review

   Dined on 16 May 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Retirement facility, table wasn’t cleared once. Food was good for price
   

   Alma at The Hacienda at GeorgetownResponded on 24 May 2024

   Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food and found it to be good value for the price. However, we apologize for the shortcomings in our service, especially regarding the clearing of your table. We strive to provide a pleasant dining experience for all our guests, and your comments highlight areas where we need to improve. We’ll be addressing this with our team to ensure better service in the future. Thank you for your visit, and we hope you’ll give us another chance to provide you with a more enjoyable experience. Sincerely, Eric General Manager
   

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7. DW

   DianeW

   Austin

   4 reviews

   3.0

   4 reviews

   Dined on 15 May 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Not the same Alma. Service is terrible, menu has changed. Food is still good, but the things that made Alma, Alma, are no longer there.
   

   Alma at The Hacienda at GeorgetownResponded on 17 May 2024

   Dear Diane Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience at Alma did not meet your expectations. We’re glad to know that you still enjoyed the food, but we regret that the changes in service and menu have impacted your experience. We are currently undergoing some transitions and are working hard to maintain the essence and quality that our customers have come to love. Your feedback is invaluable to us, and we will address your concerns with our team to ensure we improve. We hope you’ll give us another chance to provide the exceptional dining experience you expect from Alma. Sincerely, Eric Eginard General Manager, Alma
   

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8. PR

   PamelaR

   Austin

   8 reviews

   3.0

   8 reviews

   Dined on 14 May 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   I was EXTREMELY disappointed in the menu and food! My last visit I had an exquisite Caesar Salad tower-last night I ordered the Caesar Salad and it came out as a large bowl of chopped romaine, ribs and all, small amount of shredded parmesan and some kind of flat crouton-without dressing ! The dressing I was brought had no resemblance to any Caesar dressing I had ever had! The Gulf Coast Drum Ponchatrain was quite good but the presentation for a stephen Pyles restaurant was definitely lacking. Not sure who or why menu was changed AGAIN but it is not what I would expect from Stephen Pyles! Maybe the age group of The Hacienda has had too much influence! Sorry- but I am a foodie and was very disappointed in a special night out.
   

   Alma at The Hacienda at GeorgetownResponded on 17 May 2024

   Dear Pamela Thank you for sharing your feedback with us. I'm sorry to hear that your recent visit to Alma did not meet your expectations. We strive to provide a consistently exceptional dining experience, and it’s clear we fell short during your visit. I apologize for the disappointing Caesar Salad and the changes in the menu that did not align with your previous experiences. Your comments regarding the presentation of the Gulf Coast Drum Ponchatrain have been noted, and we will address this with our kitchen team to ensure we meet the high standards associated with Stephen Pyles' name. We value your feedback and will use it to make the necessary improvements. I hope you will give us another chance to deliver the exceptional experience you deserve. Sincerely, Eric Eginard GM Alma
   

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9. JR

   JerryR

   Cleveland

   17 reviews

   vip
   4.0

   17 reviews

   Dined on 4 May 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place. Helpful staff. Food was really delicious but portion sizes very very small.
   

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10. TT

    TexasTourist

    Austin

    23 reviews

    vip
    5.0

    23 reviews

    Dined on 3 May 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service and the food are always excellent. Beau, or waiter, is very professional and is very attentive and knowledgeable.
    

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