ARCA

Review summary

1. M

   Madex

   Calgary

   4 reviews

   1.0

   4 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   ** Michelin Guide ** not ** Michelin Star ** TL:DR 1.5 hours of broken dreams and heartache, no drinks and no food. Party of 4 for my birthday, ARCA did not give a fk about our reservation made week in advance. Upon arriving we were rudely told to wait in a huge line even with the reservation. We waited on the street for 20 mins before they told us we could go to the bar and wait for our table there. No space at the bar so we sat on some couches, in the end they should have just served us there. We were not offered drink service at the waiting area so we split our group and squeezed in at the bar to order drinks for our party, the bartenders took our drink order, 20 mins later still no drinks, so we ordered again with a different bar tender, another 20 mins and the drinks never showed, while we were failing to order drinks the rest of our party notices multiple tables getting seated that were behind us in the line. The place had a great atmosphere, it was busy and extremely well staffed. We didn't expect it to get worse. 20 more mins of waiting around with nothing and we announced we are leaving, they said no and that suddenly there was a table ready for us... we were hungry and i really wanted to believe, so we sat down and the waiter was great, but he explained that because we arrived so late, the kitchen was out of most items on the menu... we did not arrive late, we got fked around for 90 mins... so we ordered drinks and discussed whether it was worth it as we were all starving, 10 mins later still no drinks, we finally had enough and left to get pizza and go home. A really awful experience and funny enough the reason I chose to fly to tulum was to enjoy birthday dinner at ARCA ... I had heard such good things about it, so much for that plan. I understand that good places can have bad nights, but the level of this experience was beyond a one night mistake. Will not be back.
   

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2. M

   Megan

   Oklahoma City

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Very good atmosphere with excellent service. The food was hit and miss with some items, the sea bass, being spectacular but the wagyu falling short by a long shot (chewy and needed cut which is not wagyu level steak) and some of the food being over salted. However, the staff heard our feedback with openness and removed the cost from our final bill.
   

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3. OT

   OpenTable Diner

   VIP

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   They were having a team meeting and making social media content and did not open the restaurant until 15 minutes after the reservation started. They were then extremely rude; the first words out of their mouths were that we had to leave within 90 minutes. Incense was blowing in giant gusts into our faces from the fireplace. Two dishes were tragically boring, one was good. We didn’t stay close to 90 minutes. The first five were more than enough. Busboys were friendly.
   

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4. m

   matthew

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Easily the best dining experience I've had in Tulum in years. The menu style, the pacing, the cocktails, the service, obviously the food... All impeccable. And as much as I hear people say Tulum is getting so expensive blah blah blah. I just had multiple courses and cocktails for almost half the price that the same meal would have cost me in NY at a Michelin recommended restaurant. Last time I checked that still makes it an incredible value. If you're looking for the lights out, special dinner out and perfect meal in Tulum I think this is it. I spent almost the same amount of money at Ilios for a much lower dining experience.
   

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5. İ

   İrem

   Cancun

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The athmosphere, the staff, the food and the drinks were amazing. Great experience.
   

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6. M

   Marcella

   Cancun

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Todos muy amables , la comida muy buena pero precios muy altos.
   

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7. J

   Jennifer

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best meals we ever had. The soft sell crabs a must
   

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8. T

   Ted

   New York City

   7 reviews

   4.0

   7 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   True to their rating. Food was impressive However, while seated they released two clouds of insect repellent of some kind, both of which engulfed me & my food No Bueno
   

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9. I

   Ingrid

   Monterrey

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente experiencia. Probamos los tacos de jaiba, los camarones y el pulpo, todos exquisitos con sabores únicos y bien equilibrados. El servicio y el ambiente de lo mejor. Sin duda, regresaremos.
   

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10. T

    Tim

    VIP

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on 20 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Best meal in Tulum! The food, service, and atmosphere is unbeatable.
    

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