Arkadia Grill

Review summary

1. D

   Debra

   VIP

   Philadelphia

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Casual atmosphere, small menu but seem able to adapt offerings to meet the patron's needs...great waiters !!
   

   Is this helpful?

2. S

   Sara

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner on the less expensive side for the FTBlue. Our waiter Vinny was great. Spilt the Detroit pizza and Cesar salad w grilled Chicken was enough for 2 ppl. More like a sports bar.. dark but big screen tvs to watch sports. Casual dress.
   

   Arkadia GrillResponded on 28 January 2025

   Dear Sara Thank you for your kind feedback! We’re thrilled to hear you enjoyed your dinner, and we’ll be sure to pass along your compliments to Vinny. We hope to welcome you back soon for another great meal and experience! Best Regards Jarib
   

   Is this helpful?

3. E

   Evelyn

   E. Tennessee

   3 reviews

   5.0

   3 reviews

   Dined on 20 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is in the Fontainebleau Resort. But is secluded & comfortable with numerous TVs to watch sports. The pizza & salad were delicious. Our server was efficient & friendly but did not rush us.
   

   Arkadia GrillResponded on 29 January 2025

   Dear Evelyn Thank you for your kind words! We're glad you enjoyed the secluded and comfortable atmosphere, as well as the delicious pizza and salad. It's wonderful to hear that our service was both friendly and efficient. We look forward to welcoming you back soon! Best Regards Jarib
   

   Is this helpful?

4. K

   Karen

   Louth

   2 reviews

   1.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked a table for 6.30pm on our first night in the hotel and I gave you say we were very underwhelmed by both the food and service that we received. My husband ordered a burger and specified twice to the waiter that he didn’t want cheese on it. I also reiterated this to him whilst he read back our order. We ordered 2 starters and mine was delivered at least 10 minutes before my husband received his which I found amazing and not in a good way. Our main course came out and his burger was covered in cheese so we had to send it back as he’s allergic to cheese. I ate my main course on my own as his burger took another 15-20 minutes to cook. Our total bill came to just under $150 for a bottle of sparkling water, one Pepsi, chicken wings, mozzarella sticks, burger, chicken and side order of fries. Definitely not worth the money as the food was mediocre at best and the service was severely lacking. Would not recommend eating here at all.
   

   Arkadia GrillResponded on 18 January 2025

   Dear Karen Thank you for your feedback, and I apologize for the issues you experienced. The mix-up with your husband's order, the delayed service, and the overall meal quality are not up to our usual standards. I understand your frustration with the pricing as well. I will be addressing this with our team to ensure it doesn't happen again. If you'd like to discuss further or have any other concerns, please feel free to reach out. We truly appreciate your input. Best regards, Jarib
   

   Is this helpful?

5. L

   Lisa

   VIP

   Seattle

   7 reviews

   3.0

   7 reviews

   Dined on 3 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Pepperoni pizza dripped oil The cheese one was much better but still greasy. House salad was delicious. Wait staff was awesome. Drinks average but at a premium price.
   

   Arkadia GrillResponded on 5 January 2025

   Dear Lisa Thank you for your feedback! We're glad to hear you enjoyed the house salad and had a positive experience with our wait staff. We appreciate your comments about the pizzas and drinks, and we'll take them into consideration for improvement. We hope to welcome you back soon! Best Regards Jarib
   

   Is this helpful?

6. OT

   OpenTable Diner

   Toronto

   1 review

   3.0

   1 review

   Dined on 1 January 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Over priced not so good food. Vodka shot was $35. That’s just ridiculous for a burger joint.
   

   Arkadia GrillResponded on 10 January 2025

   Thank you for sharing your feedback. I’m sorry to hear that your dining experience did not meet your expectations. We strive to provide high-quality food and beverages that justify their value, but it seems we fell short in your case. Regarding the vodka shot pricing, we understand how this may have seemed high. Our pricing reflects premium product selection and operational costs, but we will review this to ensure it aligns with guest expectations. Your input is valuable, and I’ve shared your comments with our culinary and management teams to see where we can make improvements. We hope to have the opportunity to provide you with a better experience in the future.
   

   Is this helpful?

7. A

   Angeles

   Miami

   3 reviews

   5.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   The arugula pizza was amazing and the cesar salad as well‼️ service was ok. Short staff I guess. Anyways , we had a good time‼️
   

   Arkadia GrillResponded on 10 January 2025

   Dear Angeles Thank you for your kind words! We’re thrilled you loved the arugula pizza and Caesar salad—they’re some of our favorites too. While we’re glad you had a good time, we apologize if the service didn’t fully meet expectations and appreciate your understanding. We hope to welcome you back soon for another great experience! Warm regards, Jarib
   

   Is this helpful?

8. B

   Brian

   Chicago

   31 reviews

   5.0

   31 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good solid food with good attentive service, always good
   

   Arkadia GrillResponded on 10 January 2025

   Dear Brian Thank you so much for your feedback, we hope to see you soon. Best Regards Jarib
   

   Is this helpful?

9. M

   Mark

   VIP

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Sat at the bar. Terrific service by bartender. Recommend pepperoni pizza or lemon chicken.
   

   Arkadia GrillResponded on 10 January 2025

   Dear Mark Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your time at the bar and received terrific service from our bartender. Your kind words will be shared with them—they’ll be delighted to know they made your experience memorable. We’re also glad you loved the pepperoni pizza and lemon chicken—great choices! Your recommendation is much appreciated, and we hope you’ll return soon to try more of our menu offerings. Looking forward to welcoming you back! Warm regards, Jarib
   

   Is this helpful?

10. KG

    KeithG

    London

    4 reviews

    1.0

    4 reviews

    Dined on 29 November 2024

    1. Overall 1
    2. Food 1
    3. Service 4
    4. Ambience 1

    Overpriced rubbish , avoid. Spend your money elsewhere
    

    Arkadia GrillResponded on 30 November 2024

    Dear KeithG We apologize for the fact that our rates were higher than you expected. Your feedback is valuable to us, and we will take it into account. We appreciate you bringing this to our attention, and we will work on an action plan to ensure that we can provide rates that are commensurate with the level of service we offer. Kind Regards Guillermo Guest Experience Team.
    

    Is this helpful?