Arte Pizza Restaurant Pizzeria

Review summary

1. D

   Danyal

   London

   1 review

   1.0

   1 review

   Dined on 8 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   When this restaurant first opened it was fantastic. A nice family run place with great food, friendly service and reasonably priced. Now, unfortunately, it's almost the complete opposite. The food is average, the service was shocking and the prices/portion sizes are utterly ridiculous. £18 for little more than a spoon full of Ragu, two tiny slices of ham and some cheese for £14! We had to wait 30 minutes between our starter and main course with no explanation or even an apology for why...but we were off course still charged *12.5%* 'service' charge. I, nor any of my family or friends will return to this place again. What a shame that greed and complacency has ruined what was once a nice restaurant.
   

   Arte Pizza Restaurant PizzeriaResponded 1 day ago

   We’re sorry to hear your experience didn’t meet expectations.S/C is automatically added and can be removed upon request.This although wasn’t mentioned when we checked on your meal.Regarding the “two tiny slices of ham,” likely refers to our Burrata&Prosciutto,a starter for 1 featuring 24-month Parma Ham, fresh Burrata & focaccia, which you chose to share between 2.Its price reflects the high-quality ingredients and portion intended for1.Our fresh pasta portions are 120g pp, paired with rich sauces, with the goal to provide a relaxed dining experience.Each course is prepared to order,with a short wait between dishes.We accommodated your earlier arrival request despite constraints. While appetites vary, we believe a 1-star review doesn’t reflect the care we put into our food. Regards,Nicole
   

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2. S

   Stephen

   London

   6 reviews

   5.0

   6 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We’re lucky to have Arte pizza on our doorstep. Food is fabulous- especially the gourmet pizzas. Traditional Italian ingredients. Lovely selection of starters and mains too. Serve some excellent wines. The staff are very welcoming and attentive. Our go to restaurant
   

   Arte Pizza Restaurant PizzeriaResponded 1 day ago

   Thank you so much Stephen, we're very happy to hear this and look forward to seeing you soon!
   

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3. S

   Suzanne

   London

   3 reviews

   5.0

   3 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious authentic Italian food. Everything was tasty and looked lovely.
   

   Arte Pizza Restaurant PizzeriaResponded 1 day ago

   Thank you Suzanne!
   

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4. M

   Moreno

   London

   2 reviews

   5.0

   2 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have been a few times now, always lovely. Would recommend to anyone.
   

   Arte Pizza Restaurant PizzeriaResponded 1 day ago

   Grazie Moreno!
   

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5. P

   Paula

   London

   3 reviews

   5.0

   3 reviews

   Dined on 10 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Celebrated our twins birthday. Had a lovely evening. The service was great, no delays and the food was lovely. One minor thing - my daughter found her accompanying dish (spinach) was a little bitter. Other than that everything was wonderful. The limoncello on the house was a fab surprise and appreciated. Thank you and we will be back.
   

   Arte Pizza Restaurant PizzeriaResponded 1 day ago

   Thank you very much Paula, we're very happy to hear that! Just to clarify the sautéed greens that come with the Sea Bass are Italian dandelion which are bitter on the palate. We look forward to seeing you soon! Grazie.
   

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6. A

   Andy

   London

   2 reviews

   5.0

   2 reviews

   Dined on 1 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Charming, friendly and helpful staff. An excellent and truly authentic Italian dining experience with beautifully cooked and flavoursome food in a lovely, relaxing environment. It was a perfect evening!
   

   Arte Pizza Restaurant PizzeriaResponded 1 day ago

   Thank you so much Andy, this brings us so much joy! Happy Anniversary again!
   

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7. P

   Philip

   London

   28 reviews

   vip
   3.0

   28 reviews

   Dined on 21 September 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   My wife's pizza was good. My chicken had been microwaved and so was not so good. The serv ice is excellent and very friendly. Unfortunately they do not allow you to take your own wine, which is a great shame.
   

   Arte Pizza Restaurant PizzeriaResponded on 30 September 2024

   Thank you for sharing your experience with us Phil. We're happy to hear that your wife enjoyed the pizza and that you appreciated the service from our team. We wanted to clarify that we don't have a microwave in our kitchen and have never used one in our cooking process. All of our dishes are prepared fresh to ensure the best possible tase and quality. We're sorry to hear that it didn't meet you expectations. Regarding our wine policy, we completely understand your perspective. We've put a great deal of thought and care into curating our wine list to complement our menu and offer a well-rounded experience. It's a passion of ours, and we believe it enhances the overall dining experience. We hope you'll have the opportunity to explore our selections in the future, see you soon!!
   

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8. A

   Anna

   London

   8 reviews

   5.0

   8 reviews

   Dined on 29 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic family run restaurant. Fresh, gorgeous food, great atmosphere and service! Highly recommend.
   

   Arte Pizza Restaurant PizzeriaResponded on 30 September 2024

   Thank you Anna, we look forward to seeing you soon!
   

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9. GS

   GrahamS

   London

   3 reviews

   5.0

   3 reviews

   Dined on 20 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic local modern Italian. Pastas rich and authentic and bread divine. Staff warm and friendly, everything we saw come out of the kitchen looked wonderful
   

   Arte Pizza Restaurant PizzeriaResponded on 30 September 2024

   Thank you Graham, see you soon!!
   

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10. M

    Michelle

    London

    2 reviews

    5.0

    2 reviews

    Dined on 28 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Such a lovely pizza amazing staff highly recommend this fantastic family run authentic pizzeria.
    

    Arte Pizza Restaurant PizzeriaResponded on 30 September 2024

    Thank you Michelle, see you soon!
    

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