Aurora

Review summary

1. L

   Laurie

   Orlando

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very nice comfortable seating with a quiet atmosphere. The menu had many different and interesting options which made for a difficult decision. Attentive friendly staff made for a lovely Christmas dinner
   

   Is this helpful?

   Report
2. D

   Dana

   Orlando

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was excellent with large portions and a great presentation. I felt the price was reasonable for the quality of the food.
   

   Is this helpful?

   Report
3. D

   Deborah

   Orlando

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our first ever experience with Aurora was not in keeping with everything we had read. Christmas Day was to be something special and instead was quite disappointing. We were seated promptly however waited over 5 minutes to be greeted by our server Carlos. Mind you there were only 3 other tables seated at this time and 2 servers on the floor. I requested a margarita and was told the bar was closed. It was 12:15. My grandson and I ordered iced tea and my husband had water. We had a carafe of water placed on our table. If you want bread with your meal it must be purchased which was the strangest thing I’d ever heard but whatever. While we waited on our meal the other server in the room was serving wine and beer to nearby tables. We were told the bar was closed by Carlos and never given the option of ordering wine or beer. We had drank our ice teas and emptied the carafe. No replacements were offered. When the ceasar salads we ordered were brought my husband asked if anchovies were available but Carlos either didn’t know what they were or didn’t understand the word. My husband said never mind. My grandson had placed his iced tea glass at the edge of the table, hoping for a refill and instead it was taken away. When the food was brought, I requested a refill on the ice teas and water. He brought one iced tea and never brought the water. We had to ask the other server in the room for a carafe of water which she pleasantly brought. Although our food arrived hot and the presentation was fabulous Carlos never came back to check on our meal. Also, our salad plates were never cleared from the table. When I asked for the check, we had never been offered dessert nor did we ever see a dessert menu. When we left, we still had dinner plates sitting on our table as they had never been cleared. A few poinsettia scattered throughout the restaurant would’ve been a nice touch at Christmas instead of the dead cactus sitting on our table.. Carlos needs retraining.
   

   Is this helpful?

   Report
4. C

   Char

   Orlando

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 1

   We had an 8 o’clock reservation which was confirmed. The on site manager decided to close the kitchen at 8:30, without notice to the patrons. The bar closed during our dinner, there was no dessert service and our ambience was servers vacuuming and cleaning up for the night. Regular posted hours were 10 pm. They should have called us at 3pm so that we could have chosen another venue. Instead, they called us at 8:01 to see where we were. $350 later- a waste! I spoke with the bar manager who was less than helpful. I explained I get it let your people have Christmas Eve but let me know before I spend my money. My next email is to Marriott Bonvoy. I’m sorry
   

   Is this helpful?

   Report
5. P

   Penny

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was impeccable, food was delish with beautiful presentation, large portions. The Supernova desert and presentation were amazing! I will definitely return
   

   Is this helpful?

   Report
6. J

   John

   VIP

   Orlando

   11 reviews

   5.0

   11 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We dine at Aurora often and it is always good. We love all of the food but their cocktails and wagu sliders are awesome!
   

   AuroraResponded 4 days ago

   Thank you for dining with us! We are so glad you have enjoyed your experiences, and we also love those sliders. We can't wait for your next meal with us!
   

   Is this helpful?

   Report
7. B

   Barbara

   VIP

   Orlando

   141 reviews

   5.0

   141 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go to Aurora a lot, and the one thing I noticed is they never changed their menu. I would love something new on the menu because they’re very creative. The food was very good. Service was great.
   

   • 

   AuroraResponded 4 days ago

   Thank you for returning to the Aurora restaurant! We do our best to update our menu seasonally, with our latest update early this fall, but sometimes this may only be certain items rather than a full menu change. We are absolutely looking forward to showing off some new culinary offerings in 2025, and we hope you will join us for more wonderful meals!
   

   Is this helpful?

   Report
8. L

   Lisa

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was incredible! We had the tuna and empanadas to start. The seafood chowder was amazing as were all of the entrees. Highly recommend.
   

   • 

   AuroraResponded 7 days ago

   Thank you for dining at the Aurora restaurant! We are so glad you enjoyed your meal, and we can't wait to welcome you back for another delicious experience!
   

   Is this helpful?

   Report
9. A

   Andy

   VIP

   Orlando

   9 reviews

   2.0

   9 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Poor service..cold food…long line for food..unsanitary conditions at certain food tables
   

   AuroraResponded on 17 December 2024

   Thank you for sharing your feedback. We are so sorry to hear that our service did not meet your expectations. We are always looking for ways to improve, particularly for our holiday experiences. We never want our guests to receive food at anything more or less than the appropriate temperature, and we will share your concerns within our team to ensure nothing but success for our next event. We hope you will dine with us again so that we can display our true commitment to our guests!
   

   Is this helpful?

   Report
10. H

    Heather

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I brought my kids to the breakfast with Santa. Our experience was great! All items on the buffet line were delicious, all service interactions were wonderful, and all activities (cookie station, Santa experience, chocolate fondue) were well organized. We can’t wait to do this again next year!
    

    AuroraResponded on 17 December 2024

    Thank you for joining us for a magical Santa Breakfast Buffet! We are so glad you and your children enjoyed our delicious items and holiday experiences. We are honored you want to make the Aurora restaurant part of your holiday traditions, and can't wait to welcome you back next year!
    

    Is this helpful?

    Report