Avenue

Review summary

1. D

   Dawn

   New York City1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I've been to Avenue many times so when I decided to take my daughter-in-law there for her birthday dinner I thought it would be a perfect place to go. The restaurant was clean and the noise level was low which was nice but the food did not impress me. I had the strip steak which was over cooked and the greens that came with it were wilted and didn't taste very good. My sons lobster rolls was soggy and the bun was only cut half way through so there really wasn't much lobert. My daugher-in-law had the chicken which she enjoyed. Our waiter was pleasant but extremely slow. There were no more than 15 people in the place so for our service to be that slow was unacceptable. When you willing to pay for an expensive meal I expected much much more. We didn't even stay for dessert because why bother if the main meal was satisfactory. This was the first time my daughter-in-law had been to avenue and I was very embarressed with choosing the place. I don't plan on going back any time soon.
   

   AvenueResponded 1 day ago

   Hello Dawn, thank you for taking the time to share your experience with us despite it clearly being beneath your expectations and our high standards. I have left you a voicemail with personal mobile number so we can right this wrong. Looking forward to making the connection and talk soon.
   

   Is this helpful?

2. B

   Beth VIP

   New York City9 reviews

   5.0

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience as the service was impeccable and the food delicious! Such a beautiful spot by the roaring fire and watching the ocean just steps away! Highly recommend. Best salmon I’ve had in a long time I can’t say enough about the service- so accommodating!
   

   AvenueResponded on 3 March 2025

   Thanks for the review, Beth! We're thrilled to hear that you had an amazing experience at Avenue. It's great to know that our salmon hit the mark for you! We're also glad that our service exceeded your expectations. Your kind words about our beautiful spot and the ambiance are truly appreciated. We're grateful for your high recommendation and look forward to welcoming you back soon. Avenue, Managment Team
   

   Is this helpful?

3. M

   Mariia

   New Jersey1 review

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Interior is great but overall experience is very average.
   

   AvenueResponded on 17 February 2025

   Hi Mariia, We appreciate your feedback. We're glad to hear that you enjoyed the interior of Avenue. However, we're sorry to hear that you found the overall experience and value average. We always aim to provide a top-notch dining experience for our guests and your comments will help us to improve. We are confident should we have the opportunity to serve you again we will deliver provide a memorable experience. Looking forward to having you again soon. Best regards, The Management Team at Avenue
   

   Is this helpful?

4. C

   Clinton

   Unspecified1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 2

   We were so excited to be there but No body was happy to see us, we had a 20:30 reservation and only got our table at 21:40. There was no concern or acknowledgment that they were so far behind. That said our server was fantastic and was really accommodating, and each course was delicious. Unfortunately we’re not sure if the food quality out ways the bad management.
   

   AvenueResponded on 17 February 2025

   Hey Clinton, Thank you for taking the time to share your experience at Avenue. We're thrilled to hear that you enjoyed our food and service, but we're sorry to hear about the delay in seating. We understand how frustrating this can be and we apologize for the inconvenience. We're committed to providing the best experience for our guests and we'll take your feedback into account to improve our service. We look forward for the opportunity to serve you again soon and provide a WOW experience. Best regards, The Management Team
   

   Is this helpful?

5. M

   Morgan

   New York City9 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We waited over an hour for a table with a reservation. Waited another hour for food. It was frigid in the restaurant, to the point we wore our winter puffer coats all night. Service was subpar- never once offered beverages or refills of water. Food was delicious but the ridiculous wait, inattentive service, and horrendous cold made the meal not worth it. Prefix menu but many items were out by 8 pm. Various items on menu were not accurately described. Very bummed. 
   

   AvenueResponded on 17 February 2025

   Thanks for sharing your experience with us Morgan. We're glad to hear that you enjoyed the food at Avenue. However, we're sorry to hear about your experience with the wait and the temperature. We aim to provide an enjoyable dining experience for all of our guests, and it seems we fell short during your visit. We appreciate your feedback and will definitely use it to improve our service and food descriptions. We hope you'll give us another chance to make it up to you in the future. Best, The Management Team
   

   Is this helpful?

6. j

   jason

   New York City5 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Took an hour to seat us almost. No heat In the restaurant and was freezing. On top of it they cooked the beef Wellington well done twice. Did not do anything either for us and was happy to leave to get warm.
   

   AvenueResponded on 17 February 2025

   Hi Jason, Thanks for visiting us and sharing your experience. We stride to deliver exceptional experiences every day and apologies for not being able to do so in your most recent visit. We understand how important warm food and prompt service are. We assure you that this is not our standard. Your feedback is invaluable and we will use it to address our team to yield better results in future. We hope you'll give us another chance to provide you with the quality dining experience that Avenue is known for. Sincerely, The Management Team
   

   Is this helpful?

7. t

   tom VIP

   New York City1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Restaurant was not prepared for V-Day. Sat nearly 1hr after reservation time and significant time passed before we were greeted and able to order wine. Service was friendly and professional, but slow given lack of staff. Restaurant was freezing - several customers had coats on. Normally, I would have expected to see a manager / owner walking around and acknowledging the challenges with customers, asking for their patience and apologizing, but there was no evidence of that.
   

   AvenueResponded on 17 February 2025

   Hi Tom, We're sorry to hear about your experience on V-Day at Avenue. We understand how important special occasions are and we regret that we weren't able to meet your expectations. We're glad to hear that you found our service friendly and professional & that you loved your food. We'll certainly look into the delay you experienced and see how we can improve. We look forward to providing an excellent experience all around in your next visit. Best, The Management Team
   

   1 person found this helpful

8. M

   Michael

   New York City13 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Well, I was really looking forward to taking my girlfriend of two weeks out on Valentine’s Day. I was really trying to make a special impression and I felt Avenue was the place to go. Little did I know this was going to me one of the worst culinary experiences I’ve had. We arrived promptly at my 730 reservation on Valentine’s Day February 14, 2025. Rich told to have drinks at the bar while they prepared our table which we did. Being that we were dating for only two weeks we had a lot to talk about, so the time flew by as we were very much engaged. However, we finally realize that it was 1030 at night and we still were not seated. When I asked the manager, he seemed to flip it and arrogantly told us it wasn’t his fault they had no help. I couldn’t believe the response! Mind you, I’m involved in marketing and customer relationships, and if one of my reports told me this, as a response to a customer complaint, they would be immediately terminated. Once again, this was my fifth date and was really trying to impress as well. You could fill in the blanks. Anyhow, we were starved at that time and they sat us down and not only did they not let us choose the items that we wanted they gave you some prefix menu which was never told of to begin with. The server was very polite and wanted to make good so she got the ““ manager.” to finally relinquish and give us hamburgers at the bar. What an awful night I will never ever go to this place again. I live in at North Beach and I will tell all my friends who own properties in the surrounding areas of my experience. Please don’t waste your time. It’s way overpriced and the service was horrendous!!!!!
   

   AvenueResponded on 18 February 2025

   Hi Michael, We're truly sorry for your Valentine's Day experience. We apologize for the confusion and the lack of attention to your needs. We take your feedback seriously and will address these issues. We look forward to make it right for you in the future. Best, Avenue Management Team
   

   Is this helpful?

9. J

   James

   New York City8 reviews

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service was not good. Clearly had fewer waiters than needed.
   

   AvenueResponded on 17 February 2025

   Thanks for the review, James. We are thrilled you enjoyed your food in your most recent visit. We know the importance of delivering an excellent service is a must in creating a complete WOW experience, sorry to hear that your service experience did not meet your expectations. We appreciate your feedback and will use it to improve our service. We look forward to impress you in the future. Best regards, The Management Team
   

   Is this helpful?

10. B

    Bob

    New York City12 reviews

    2.0

    Dined on 14 February 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4

    Where to begin, Valentines Day, we went because my wife loves beef wellington, and it was on the menu as a special fixed price menu. We also got the wine pairing that went with it. For the first 2 courses, wine came with no food, and by the time food came, wine was gone. Oysters Rockefeller was ice cold, and soup was salty. Entree came, ordered medium rare Beef Wellington, and asked the waiter to make sure that it would be cooked properly because it was wrapped in the pastry. Was told it would be fine. Beef came out well done and asked the server to replace it. He said he could not and could only bring filet out medium rare. Filet came out ice cold and super rare. Asked for the manager, he came and offered no apology, only asked if I wanted it thrown on grill again. I asked for a new steak, number 3. Now the wine pairing was way off and useless, not to mention the parings were not very good. The manager said the kitchen was having issues and only offered excuses, no apologies. On top of all this, employees kept going out back, and it was freezing in there because they left door open.
    

    AvenueResponded on 17 February 2025

    Hey Bob, We're truly sorry for your experience at Avenue. It's disappointing to hear about the issues you faced with our menu and service. We take pride in our menu and wine pairings, and we're sorry that they didn't meet your expectations this Valentine's Day. We also regret the issues you faced with your meals. We'll address these matters with our team to ensure events of this nature do not occur in future. We appreciate your feedback and hope to have the chance to serve you better in the future. Best, The Management Team
    

    Is this helpful?