Bar Louie - Lyndhurst

Review summary

1. OT

   OpenTable Diner

   Cleveland1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   We had a reservation at 5:00. Ordered food about 5:10. Didn’t get food until 6:34. Fries were cold, Orders were wrong , hamburger not cooked.
   

   Bar Louie - LyndhurstResponded on 3 March 2025

   We sincerely apologize for the delays and issues with your meal. This is not the experience we want for our guests, and we truly appreciate you bringing it to our attention. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Lori / Bar Louie Guest Relations.
   

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2. S

   Shelly

   Toledo1 review

   2.0

   Dined on 14 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The food took forever to come out snd it was cold when it finally did come out. I wasn’t a fan at all.
   

   Bar Louie - LyndhurstResponded on 17 February 2025

   We're sorry to hear that your experience didn't meet your expectations. We strive to provide warm food and prompt service, and it's clear we fell short during your visit. We appreciate your honest review and will address this with our team to ensure better service in the future. I have sent an email to you which will allow me to look into your visit further and make this right. Sincerely, Bar Louie Guest Relations.
   

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3. J

   Jay

   Cleveland8 reviews

   5.0

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sat at the bar and had the best service by August. We'll be back!
   

   Bar Louie - LyndhurstResponded on 5 February 2025

   Jay - Thank you for your feedback. We're happy to know that you've had a great experience with us and look forward to your next visit! :)
   

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4. B

   Brett

   Las Vegas1 review

   3.0

   Dined on 4 January 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Our server was nice, but overworked. The restaurant felt understaffed and the section we were sitting in had a broken heater; it was extremely cold. So much so that we had our food boxed up to go. 
   

   Bar Louie - LyndhurstResponded on 6 January 2025

   Brett - We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the best experience possible. We hope you give us another chance soon, so we can share a more positive experience.
   

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5. OT

   OpenTable Diner

   Cleveland3 reviews

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great! Truffle fries and chicken quesadilla were great. Also recommend the Monterey Chicken main plate. Service is a bit slow. I think only a couple servers working. They had a great attitude!
   

   Bar Louie - LyndhurstResponded on 21 January 2025

   Thanks so much for taking the time to share your positive experience! Hope you visit us again soon!
   

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6. M

   Mike

   Cleveland3 reviews

   4.0

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Surprised by the quality service & friendliness of staff
   

   Bar Louie - LyndhurstResponded on 12 February 2025

   Mike! Thank you for sharing and glad you had a great visit! Hope to serve you again soon!
   

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7. M

   Molly

   Cleveland1 review

   2.0

   Dined on 25 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   After a bumpy 2024 for us, my husband & I chose Bar Louie for our holiday dinner based on our previous positive visits. Once our server finally arrived at our table, we shared our sincere appreciation and empathy for her working on the holiday. I'm certain they were short staffed due to the holiday, but does that mean paying customers should expect poor service and sub-par dinner and drinks? We would have been fine with 'slow service' but adding inaccurate orders, zero attempt to check to see if everything was ok OR if we needed anything, never delivering drinks ordered, all topped off with the apathetic attitude shown by our server took this over the top. Incredibly disappointing experience that has unfortunately tainted our opinion.
   

   Bar Louie - LyndhurstResponded on 21 January 2025

   Molly - We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the best experience possible. I have sent an email to you which will allow me to look into your visit further. Sincerely, Bar Louie Guest Relations.
   

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8. d

   diane

   Indiana2 reviews

   1.0

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Never will I forget the blackened burnt chicken tenders served to our table! How dare they? So disgusting and gross.
   

   Bar Louie - LyndhurstResponded on 12 February 2025

   Thanks for the feedback, Diane. We're truly sorry to hear about your experience at our Lyndhurst location. We take food safety and cleanliness very seriously, and it's disappointing to know that we fell short during your visit. We appreciate your honest feedback and will address this with our team to prevent such issues in the future. We hope you'll give us another chance to provide you with the quality dining experience that we're known for.
   

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9. B

   Brenda VIP

   Cleveland26 reviews

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My family had Christmas dinner at Bar Louie, and we were very pleased. The food was tasty and arrived at the table hot, the service was excellent, and the guys in the family got to watch the basketball game while we ate. A very enjoyable family Christmas dining experience.
   

   Bar Louie - LyndhurstResponded on 12 February 2025

   Hi Brenda, Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a memorable Christmas dinner at Bar Louie. It's great to know that you enjoyed our tasty food, hot service, and the basketball game. We strive to make every dining experience a special one, and it's always rewarding to hear when we've succeeded. We look forward to serving you and your family again soon!
   

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10. D

    Darryl

    Cleveland3 reviews

    3.0

    Dined on 24 December 2024

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 4

    Server frequently disappeared for long periods of time. Restaurant was NOT busy at all.
    

    Bar Louie - LyndhurstResponded on 12 February 2025

    Darryl - Thank you for your feedback. We’re sorry to hear that the service was not as attentive as it should have been, especially when the restaurant wasn’t busy. That’s certainly not the experience we aim to provide, and we will be addressing this with our team to ensure better attentiveness moving forward. We truly appreciate your time in sharing this with us and hope to have the opportunity to provide you with a much-improved experience in the future.
    

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