Barrio Queen - Gilbert

Review summary

1. J

   Jessica

   Phoenix

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was cold and the server did his best to rush us out the door. We were still eating and he came to have us pay the check. We weren’t even done with food and drinks.
   

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2. I

   Iwalani

   Phoenix

   4 reviews

   3.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Great time with family. Setting was awesome, service was ok. But they were able to cater to our needs. Thank you
   

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3. k

   kim

   VIP

   Washington DC

   21 reviews

   5.0

   21 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Authentic vibe and food. Service was excellent. Loved the salsa - came in mild and super spicy.
   

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4. I

   Ina

   VIP

   Phoenix

   30 reviews

   3.0

   30 reviews

   Dined on 14 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We gave eaten at Barrio Queen many times, but not recently. Food had definitely gone downhill and service was slow. I don’t think we’ll be coming back soon. Disappointing.
   

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5. V

   Valerie

   VIP

   Phoenix

   43 reviews

   2.0

   43 reviews

   Dined on 4 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We have eaten many times at the Gilbert location as well as others. We each tried the Fajitas as they are a new item. One CHIX and Shrimp and one Beef and Chicken. The shrimp were so overcooked. In fact the entire platter looked like a blackened dish. The same with the chicken and Steak. The Guacamole appetizer was excellent. Last night was a big disappointment.
   

   Barrio Queen - GilbertResponded on 5 November 2024

   Hi Valerie, thank you for sharing your feedback. We're sorry to hear that your recent experience at Barrio Queen did not meet your expectations, especially with the fajitas. It's great to know you enjoyed the guacamole, but we'll take your comments seriously to improve our dishes. Your satisfaction is important to us, and we hope you’ll consider visiting us again for a better experience. Thank you for your review!
   

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6. J

   James

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was really good. We had the specialty tacos.
   

   Barrio Queen - GilbertResponded on 10 November 2024

   Thank you for your great review, James! We're delighted to hear that you enjoyed our specialty tacos at Barrio Queen. Our team works hard to deliver delicious food, and your feedback truly motivates us. We can't wait to welcome you back for more tasty dishes soon!
   

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7. T

   Tiffany

   Phoenix

   1 review

   1.0

   1 review

   Dined on 1 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   There were no employees at the hostess stand or anywhere to be seen. Had to wait quite sometime before somebody noticed us and seated us. Service was blah at best. Service was blah at best. Got up and grabbed my own Salt & Pepper from the Hostess stand because again I there were no employees around. Table side Guacamole should be an experience. It was prepared off to the side of us, no conversation from staff, and was served up not mashed guacamole but chunks of guacamole. Literally everything was thrown into a bowl, stirred and served. Entrees were very disappointing. This place has gone down hill.
   

   Barrio Queen - GilbertResponded on 5 November 2024

   Dear Tiffany, I’m truly sorry to hear about your recent experience at Barrio Queen. It’s disappointing to know that our service and the preparation of your guacamole did not meet your expectations. We strive to create memorable dining experiences, and your feedback highlights areas where we need to improve. Your comments will be shared with our team to ensure we enhance our service. We hope you’ll consider giving us another chance to provide you with the quality experience we aim for. Best regards, The Barrio Queen Team
   

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8. L

   Laura

   Phoenix

   2 reviews

   3.0

   2 reviews

   Dined on 10 October 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 3

   service was great. food was pathetic the carne asada burrito we always get at the Desert Ridge location, was not even close at the Gilbert location. it was half the size n had only 8 tiny pieces of meat in it. The Desert Ridge location is packed with meat. our server said she has had that complaint quite a few times. we won't be back to Gilbert location
   

   Barrio Queen - GilbertResponded on 5 November 2024

   Hi Laura, Thank you for your feedback. We're glad to hear you enjoyed the service at Barrio Queen, but we’re sorry to learn that the carne asada burrito did not meet your expectations compared to the Desert Ridge location. Your comments about portion size and meat content are valuable, and we will address this with our team. We truly appreciate your loyalty and hope you might consider giving us another chance in the future.
   

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9. T

   Tyler

   Phoenix

   6 reviews

   1.0

   6 reviews

   Dined on 6 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   This was by far the worst experience we’ve ever had eating out. In all my years of dining and managing restaurants this was completely unacceptable and ruined our evening after what was supposed to be a big celebratory day, we could not wait to leave so we could try to pick the night up on a better note. It took 15 minutes to be greeted by the server from the time we sat at 7pm, and when she went through each person she left before I could even order a drink and had to wait another 20 minutes for her to come back and even check on drinks. We were never asked if we wanted to order appetizers, and when the server did come back she told us not to order guacamole which was the primary reason we wanted to come in and eat. So we just ordered our tacos and waited another 25 minutes for that to come out. The carnitas taco I received was over cooked and dried. The server never came to check on us after the food arrived, and walked past our table and did her side work before even coming around to ask about a check. At that time we just told her one bill and she stated “that’s what I like to hear” as we’ve been waiting on her to even come back and check on us. We only paid on one check because we didn’t want to wait another 15 minutes for her to come back with a split bill. There was never any apologies, no explanation as to why the poor service, and weren’t even greeted by her on the way out. Unfortunately we weren’t the only people upset about the service of the night as we witnessed others go up to the bar for the drink they ordered at the table and never received. I’m not seeking for anyone to lose their job, however I do believe some further training and staffing is required because this makes myself rethink of ever coming back.
   

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10. A

    Amy

    Phoenix

    2 reviews

    5.0

    2 reviews

    Dined on 27 September 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    The food and portions were great! We went for restaurant week and the limited menu was a great way to try new dishes and get out of the norm. The margarita flight was delicious but when I asked for the drink menu to get something else, it never came. Both desserts were not available as they ran out of flan, and no alternative was given. I would definitely try it again with the full menu, but our first time did not blow me away
    

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