Barrio Queen - Glendale

Review summary

1. M

   Michael VIP

   Phoenix40 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great good and great atmosphere highly recommend.
   

   Barrio Queen - GlendaleResponded on 3 March 2025

   Thank you for your fantastic review, Michael! We're thrilled to hear that you enjoyed the great food and atmosphere at Barrio Queen. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for more delicious meals and memorable moments!
   

   Is this helpful?

2. M

   Mia

   Chicago2 reviews

   1.0

   Dined on 1 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We were seated at our table and waited over twenty minutes and no one came to drop off waters or take our order. We left so not sure how the food was. We talked to another waitress and she said she was not even sure who was supposed to serve our table. There were several servers we saw walking around and they all ignored us.
   

   Barrio Queen - GlendaleResponded on 3 February 2025

   Hi Mia, Thank you for your feedback about your experience at Barrio Queen. I’m deeply sorry to hear that you waited so long without being attended to, and I completely understand how frustrating that must have been. Please check your email from Friday as we tried to reach out to you after your visit. Thank you.
   

   Is this helpful?

3. M

   Margi

   Phoenix2 reviews

   5.0

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Jonathan did a FABULOUS job and took great care of us.
   

   Barrio Queen - GlendaleResponded on 29 January 2025

   Thank you for your wonderful review, Margi! We're thrilled to hear that Jonathan provided fabulous service and took great care of you at Barrio Queen. Your positive feedback means a lot to our team and motivates us to continue delivering exceptional experiences. We look forward to welcoming you back soon for more delicious meals!
   

   Is this helpful?

4. C

   Carolynn VIP

   Phoenix21 reviews

   2.0

   Dined on 4 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Asked for a booth in reservation but they had just filled last booth so we were sat at table by front door- too cold and door was open so I was uncomfortable throughout meal. Food was dripping with grease, yuck !!! Didn’t eat it, never asked why. One and done.
   

   Barrio Queen - GlendaleResponded on 6 January 2025

   Hi Carolynn, thank you for your feedback about your visit to Barrio Queen. We're sorry to hear that you were uncomfortable due to the seating arrangement and that the food did not meet your expectations. Your experience is important to us, and we have discussed these issues with our team. We have reached out to you via phone to see if we can win your business back!
   

   Is this helpful?

5. K

   Keith VIP

   Phoenix18 reviews

   3.0

   Dined on 27 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   Have eaten at the Barrio Queen in Desert Ridge many times previously and it has always been excellent. Glendale location had excellent service but the food was sub par. Meat was dry and bland in the tacos. Enchiladas had minimal sauce. Not what I expected.
   

   Barrio Queen - GlendaleResponded on 30 December 2024

   Hi Keith, Thank you for your review of Barrio Queen. We're glad to hear you enjoyed the service at our Glendale location, but we're sorry to learn that the food did not meet your expectations. Your comments about the tacos and enchiladas are valuable, and we will look into these issues with our team to ensure we maintain the high standards you expect from us. We appreciate your feedback and hope you'll consider giving us another chance to serve you better in the future. Thank you!
   

   Is this helpful?

6. C

   Cody VIP

   Phoenix9 reviews

   3.0

   Dined on 20 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Just ok start to finish. Food meh. Service 👍🏽. No one there week of Christmas and I get it.
   

   Is this helpful?

7. J

   Jeri

   Phoenix1 review

   2.0

   Dined on 8 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We submitted a reservation and marked it was for a birthday. When we got there, we were asked if we were ok with a booth. The booth we were sat in was longer table. This combined with the noise made it hard to converse with our group. The server was either over booked or not up to speed on basics of being a server. We kept having to ask the busser for items or to get the server as he would keep disappearing or forgot about us. At the end, after having our Togo dessert delivered, we waited another 20 minutes. At which point we went and tracked him down to get our check. No apology or even an awareness that if your table is tracking you down, that there is an issue. Drink went dry. Food got cold waiting for missing items or came out cold to start. Some items were over cooked. Ordered fajitas. These came with jalapeño after asking for no jalapeños. Would have asked for them to be fixed but couldn’t find our server. Eventually ate it cold because I was tired of waiting. Ordered guacamole and was surprised that it was made table side. This was exciting. Until I saw that all he did was cut the avocado open,score it into chunks, put that in the bowl with the pico and give it a stir. No mashing occurred. Overall, it was quite a bad experience. Seems like it has potential to be good with a decent server.
   

   Barrio Queen - GlendaleResponded on 9 December 2024

   Hi Jeri, thank you for sharing your experience at Barrio Queen. We're truly sorry to hear that your birthday celebration did not go as planned and that the service fell short of expectations. Your feedback about the booth seating, server attentiveness, and food temperature is invaluable, and we will be looking into these issues with our team. We appreciate your insights and hope you might consider giving us another chance in the future for a better experience. Thank you for your honesty!
   

   Is this helpful?

8. C

   Carol VIP

   Phoenix35 reviews

   4.0

   Dined on 8 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great Margaritas! Food was very good. Service was efficient. Chips are excellent. Salsa a bit hot.
   

   Barrio Queen - GlendaleResponded on 9 December 2024

   Hi Carol, Thank you for your review! We're thrilled to hear you enjoyed the great margaritas, food, and excellent service at Barrio Queen. It's wonderful that you loved the chips, and we appreciate your feedback about the salsa being a bit hot. Your input is important to us, and we will take action to ensure all our guests have an enjoyable experience. We look forward to welcoming you back for more delicious food and drinks soon!
   

   Is this helpful?

9. P

   Paul

   Phoenix37 reviews

   5.0

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. The carne asada burrito was huge and delicious!
   

   Barrio Queen - GlendaleResponded on 16 November 2024

   Thank you for the fantastic review, Paul! We're thrilled to hear that you enjoyed the huge and delicious carne asada burrito at Barrio Queen. Our team takes pride in delivering great food and service, and your feedback truly motivates us. We can't wait to welcome you back for another amazing meal!
   

   Is this helpful?

10. J

    Judy

    Portland42 reviews

    3.0

    Dined on 9 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    The mild salsa for chips was too spicy. The chips dry with no flavor. The pork in the Arizona burrito was very tender and tasty. Too many better places to go
    

    Barrio Queen - GlendaleResponded on 16 November 2024

    Hi Judy, Thank you for your feedback about your visit to Barrio Queen. We're glad to hear you enjoyed the tender pork in the Arizona burrito, but we apologize that the mild salsa and chips did not meet your expectations. We strive for a balance of flavors and appreciate your input on the chips. Your comments are valuable as we work to improve our offerings. We hope you’ll consider visiting us again for a more satisfying experience. Thank you for sharing your thoughts!
    

    Is this helpful?