Bella Venezia Restaurant and Bar

Review summary

1. L

   LISA

   Gold Coast

   3 reviews

   vip
   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Quality of food is very average, Ragout was dry and salty, steak was a poor piece of meat with a cosmetic touch,Ravioli was just ravioli. The only meal that was ok was the prawn and pasta dish. The cost of such small portions was embarrassing, I know it’s fine dining but I have eaten few similar restaurants and Bella by far is at the bottom of the list. There were 5 of us and we were all disappointed. There overall cost of meals does not reflect the dining experience we had, sorry but poor. A refund would be appreciated. The restaurant look is nice, ambience is good but other is not good. I am being honest and disappointed.
   

   Bella Venezia Restaurant and BarResponded 1 day ago

   We’re sorry to hear that your experience didn’t meet your expectations. However, we’d like to clarify a few details. Firstly, your waiter conducted a check-back with your table during the meal, no concerns or negative feedback were raised at that time. This would have been an opportunity for us to address any issues and ensure your satisfaction. Additionally, the dishes referenced in your review don’t match what was ordered. You did not have ravioli or steak—it was tortellini and lamb. While we’re glad you enjoyed the ambience, we regret that other aspects of your visit didn’t reflect the high standards we strive for - our Chef's Hat venue is ranked the top 1% in Australia. We find it unusual to see a 1-star review posted after no issues were brought to our attention during your visit.
   

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2. M

   Marisa

   Tropical QLD

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience tonight at Bella Venezia. Meals were fantastic, service was excellent especially our waiter Brendan. Highly recommend and we will be back
   

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3. M

   Mark

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Exceeded my expectations on food and service. Experienced and friendly wait staff made for an enjoyable experience.
   

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4. N

   Nicole

   Victoria

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service. Our waiter David, was very helpful. Food was delicious. Especially enjoyed the stuffed zucchini flowers.
   

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5. K

   Karen

   Sunshine Coast

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lovely quiet atmosphere. Food was well presented and good subtle flavours that wasn't too heavy or rich. Our waiter Brendan was a easy to converse with and kept the mood relaxed. All round we had a great date night. Thanks
   

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6. T

   Tim

   Sunshine Coast

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our booking was for 6.30 pm . We arrived at 6.35pm our order for drinks and food was taken pretty soon after we arrived which was great. Our meals didn’t arrive at our table till 7.55 pm for me that was getting a little to long to wait.
   

   Bella Venezia Restaurant and BarResponded 1 day ago

   Thank you for taking the time to share your feedback. We have reviewed your visit and timeline: you were seated at 6:33 PM, 6.42 Drinks arrived, 6.53 Pizza entree and kids pizza ordered, 7.04 Mains ordered, 7.15 Entrees and kids meals arrived, 7.19 Mains Called Away, 7.52pm Mains arrived. This is a 35-minute preparation time, well within industry standards for freshly prepared meals, especially for a busy Saturday evening. Our team strives to deliver an exceptional dining experience for every guest, and we’re proud to follow a sequence that ensures high-quality food and service. That said, we always welcome feedback to refine and improve. We hope to welcome you back soon for an even better experience!
   

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7. D

   David

   Sunshine Coast

   1 review

   4.0

   1 review

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Nice restaurant although noisy and parking is very limited. Background music bland and annoyingly repetitive.
   

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8. O

   Oriana

   Melbourne

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Authentic Italian food. Felt like I was transported back to Italy. Incredible, delicious and great, friendly service. A must dining experience when in Mooloolaba!
   

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9. S

   Sharyn

   Tropical QLD

   4 reviews

   3.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Booked 2 weeks in advance, when we arrived were told our table wasn’t ready. We stood outside waiting for half an hour. Eventually we were told we could sit at the bar where we waited a further half an hour, without any apologies for the wait. It was 9.00 before we got menues. David our waiter was lovely, and the food was good, however the whole night was soured by the beginning of the night. You pay top dollar for this restaurant. It just wasn’t good enough.
   

   Bella Venezia Restaurant and BarResponded on 18 November 2024

   Thank you for your feedback. Upon reviewing your visit, we noticed your reservation was for 8:00 pm, and you arrived early at 7:45 pm. As your table wasn’t yet ready, we kindly asked you to return at your booking time to relax at the bar, where you waited for a short time before being seated. Once seated, your drinks and food were served in a timely manner, and we’re delighted to hear you enjoyed the service from David and the quality of your meal. However, we’re sorry if the timing left you feeling disappointed. At Bella Venezia, we strive to create memorable dining experiences, and your feedback helps us refine every aspect of our service. Thank you for sharing your thoughts.
   

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10. K

    Kathy

    New South Wales

    2 reviews

    5.0

    2 reviews

    Dined on 8 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A wonderful experience. Food was amazing, wine was perfect and staff were wonderful, happy and polite. Would definitely recommend 😃
    

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