Benihana - Addison Walk

Review summary

1. j

   johnn

   Las Vegas9 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Got the appetizer and drinks towards the end of the meal
   

   Benihana - Addison WalkResponded 1 day ago

   Hi John, We're sorry to hear that you didn't have the best experience at our Benihana - Addison Walk location. We understand that the timing of your appetizer and drinks service didn't meet your expectations, and we apologize for any inconvenience caused. We strive to provide excellent food and service to all our guests, and it seems we fell short this time. We appreciate your feedback and will definitely use it to improve our service. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

2. R

   Richard

   Dallas10 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Although service was slow, it did not ruin our dinner. Food was amazing. The server remembered items but beverage service was slow. Food delivered before water was provided. I ordered a sake that came at the end of the meal. Otherwise the evening was perfect!
   

   Benihana - Addison WalkResponded on 25 February 2025

   Thanks for visiting us, Richard! We're thrilled to hear that you enjoyed your dinner at Benihana - Addison Walk. It's great to know that our food and service met your expectations. We apologize for the slower service during your visit, but we're glad you found the overall experience to be perfect. We appreciate your patience and understanding. We look forward to serving you again soon!
   

   Is this helpful?

3. S

   Sanou VIP

   Philadelphia13 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   I had a reservation for 8:15pm. We were told that they were running 30mn late and weren’t seated until an hour later even though there were free tables in the restaurant. Once seated, we waited another 20mn for a server to come get our orders and another 20mn for the chef to come and start making the food. Bad experience
   

   Benihana - Addison WalkResponded on 24 February 2025

   Thanks for visiting us, Sanou. We're truly sorry to hear about your recent experience at Benihana - Addison Walk. We understand how frustrating it can be to wait, especially when you have a reservation and a meal in mind. We apologize for the delay and the lack of service you experienced. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to make your experience better in the future.
   

   Is this helpful?

4. j

   jaylen

   Dallas1 review

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   At a the bar , wasn’t as good on my last experience and this is my favorite location. Busy day seem as it was understaffed but the manager helped and did his due diligence to satisfy us!
   

   Benihana - Addison WalkResponded 4 days ago

   Thanks for the feedback, Jaylen. We're glad to hear that your recent experience at Benihana - Addison Walk was better than your previous visit. We apologize if you felt the service was less than perfect due to our staffing situation. We're committed to providing the best experience for our guests and will take your feedback into account. We appreciate your patronage and look forward to serving you again soon. Best, The Management Team
   

   Is this helpful?

5. T

   Trying

   Dallas4 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server and cook were exceptional. I will definitely return
   

   Benihana - Addison WalkResponded on 24 February 2025

   Hello Trying, Thank you for your kind words and for choosing to dine with us at Benihana - Addison Walk. We're thrilled to hear that you found our service exceptional and enjoyed our food. We strive to provide the best dining experience for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

6. J

   Jared

   Dallas3 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We sat for an hour without even getting our drinks. We were there for my mom‘s 82nd birthday with 10 people, and the manager tells me to be patient the table next to us sitting down after us and had their food being made before we even got our drinks. Our hibachi shelf was great, but the manager was lacking in professionalism, and the server was probably the worst I’ve ever had. 
   

   Benihana - Addison WalkResponded on 24 February 2025

   Thanks for the feedback, Jared. We're sorry to hear about your experience at Benihana - Addison Walk. We understand how important timely service is, especially on such a special occasion as your mother's birthday. We apologize for the delay and the lack of professionalism you experienced. We also regret that you found our hibachi shelf satisfactory. We'll definitely work on these areas for improvement. We hope to have the opportunity to serve you better in the future. Best regards, Benihana - Addison Walk Management Team
   

   1 person found this helpful

7. A

   Anne VIP

   Dallas6 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter EJ was the best!!! We were seated at 6:29 even though we had a 6 pm reservation. The women’s bathroom needed attention
   

   Benihana - Addison WalkResponded on 24 February 2025

   Thanks for the feedback, Anne! We're thrilled to hear that our waiter, EJ, made a positive impression on you. We're sorry to hear about the issue with the restroom timing and appreciate your understanding. We're committed to providing the best service possible and your comments will help us improve. We hope to welcome you back to Benihana - Addison Walk soon!
   

   Is this helpful?

8. C

   Chris VIP

   Seattle4 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic overall experience tonight at Benihana.
   

   Benihana - Addison WalkResponded on 24 February 2025

   Thanks for the review, Chris! We're thrilled to hear that you had a fantastic overall experience at Benihana - Addison Walk. It's wonderful to know that you enjoyed our food, service, and found value in our offerings. Your kind words truly mean a lot to us. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

9. A

   Ana

   Unspecified1 review

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience! spent $95 on two people, chef aaron was amazing & spoke spanish !
   

   • 

   Benihana - Addison WalkResponded on 18 February 2025

   Hello Ana, Thank you for taking the time to leave us this wonderful review. We're thrilled to hear that you had a great experience at Benihana - Addison Walk. It's always our goal to provide excellent service in both English and Spanish, so we're glad we could communicate with you. We're also glad you found the chef's experience amazing and enjoyed the value of our meals. We appreciate your feedback and hope to see you again soon. Best regards, The Management Team
   

   Is this helpful?

10. A

    Allegra VIP

    Chicago1 review

    1.0

    Dined on 16 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I made a reservations in advance for Valentine’s weekend. However, upon arriving, we were informed there would be an additional hour wait beyond our reservation time. It was incredibly frustrating and felt disrespectful, given that it was such a special occasion. I understand things can get busy, but what’s the point of allowing reservations if they won’t be honored? This complete lack of consideration for our time ruined our plans, and I couldn’t help but feel that they didn’t value their guests. It was a huge letdown.i have dined at Benihana many times this experience has really made me question if I want to give them my business anymore.
    

    Benihana - Addison WalkResponded on 18 February 2025

    Thanks for the feedback, Allegra. We're truly sorry to hear about your experience at Benihana - Addison Walk on Valentine's weekend. We understand that special occasions like this can sometimes be hectic, and we regret that this caused you inconvenience. We appreciate your patience and understanding, and we're truly sorry that this negatively impacted your evening. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our service. We hope to have the chance to make it up to you in the future.
    

    1 person found this helpful