Benihana - Chicago, IL

Review summary

1. N

   Natalia

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   While the food was good and the show that comes with it was really entertaining, we had to wait an hour to get the table we MADE A REAERVATION FOR. The front house guy was extra rude and I really question whether he should have that function as his attitude was unacceptable. When I went to ask how much longer we would have to wait for the table that we had reserved after 30 minutes of waiting patiently, he said that if i don’t like to wait that much I can always eat at the bar. Will not be coming back to be treated this way.
   

   Benihana - Chicago, ILResponded today

   Thanks for the review, Natalia. We're glad to hear that you enjoyed the food and entertainment at Benihana - Chicago. However, we're truly sorry to hear about your experience with the reservation. We understand how frustrating it can be to wait for a table, especially when you've made a reservation, and we apologize for any discomfort caused. We assure you that this is not the standard of service we aim to provide. Your feedback is important to us and we will certainly look into this matter. We hope you'll give us another chance to serve you better in the future.
   

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2. E

   Erik

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Experiencing this place during the holiday season was very nice decorations and scenery. Just made the whole experience even more.
   

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3. J

   Jenny

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our experience and especially our chef Sergio was outstanding. He gave special attention to our toddler and the food was amazing! We will be back!
   

   Benihana - Chicago, ILResponded 6 days ago

   Thanks for the feedback, Jenny! We're thrilled to hear that you and your family had a fantastic time at Benihana - Chicago. It's wonderful to know that our team was able to provide outstanding service and that you enjoyed our food. We're especially glad you felt the value was worth it! We can't wait to welcome you back for another memorable experience.
   

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4. S

   Simon

   Los Angeles

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   8pm reservation on Saturday night. Was told they were 40 mins behind. Got seated at 9:35pm. Waited almost another hour for chef to show up. Was 11:00pm before we got food. We walked out an 8:00pm reservation at 11:50pm. Hostess desk was overwhelmed. Management was clueless. Bad experience.
   

   Benihana - Chicago, ILResponded 7 days ago

   Hey, Simon! We're truly sorry to hear about your recent experience at Benihana - Chicago. We understand how frustrating it can be to wait for a long time, especially when you've made a reservation. We apologize for the inconvenience you experienced, especially with the timing of the service. Your feedback is invaluable to us as we strive to improve our service. We're taking your comments into account and hope to serve you better in the future. Best, The Management Team
   

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5. C

   Carey

   Greater Boston

   1 review

   1.0

   1 review

   Dined on 8 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Even with a reservation we waited nearly 2 hours to get seated and get our food.
   

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6. m

   mark

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Good food, great show by the chef but completely overshadowed by 1hr 15 minute wait for a table after making a reservation, little to no communication as to when we would be seated and not even a free drink for the inconvenience
   

   Benihana - Chicago, ILResponded 7 days ago

   Thanks for the review, Mark! We're thrilled to hear that you enjoyed our food and the chef's show at Benihana - Chicago. However, we're truly sorry to hear about the long wait you experienced and the lack of communication about your reservation. We understand how frustrating that can be, especially when you've made a reservation. We appreciate your patience and understanding, and we're glad to hear that you enjoyed the food. We hope to have the opportunity to serve you better in the future.
   

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7. D

   Donna

   Oklahoma City

   1 review

   2.0

   1 review

   Dined on 6 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   We had reservations 2 hours before a show. Because it took so long to seat us and get the service started, I realized we weren’t going to have time to enjoy dinner and get to our show on time. I told the wait staff and offered to leave but they assured me they’d have us out in 45 minutes. We only had time to enjoy 1/3 of what we ordered. The steak was served, the rice was ready as we were putting our coats on to leave and the scallops weren’t even cooking yet. We were charged for the entire meal and it would have been great customer service to at least offer a discount since we notified the staff, were assured we had time for our meal and was only served 1/3 of it.
   

   Benihana - Chicago, ILResponded 7 days ago

   Thanks for the review, Donna! We're truly sorry to hear about your recent experience at Benihana - Chicago. It's clear that we didn't meet your expectations, especially regarding the timing of your reservation and the quality of your meal. We understand how frustrating this must have been for you, and we sincerely apologize for any inconvenience caused. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the quality experience you deserve.
   

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8. B

   Bruce

   Hawaii

   1 review

   1.0

   1 review

   Dined on 30 November 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Normally this Benihana location is good but last visit they really dropped the ball on service. Slow and uncaring all night. Other groups had the same poor experience. Complaints to the manager were met with indifference, which was probably the most frustrating part.
   

   Benihana - Chicago, ILResponded on 2 December 2024

   Dear Bruce! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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9. M

   Michelle

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 30 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Worst restaurant experience I’ve ever had. Manager Lance horribly rude. I will post a full fledge review on TikTok and Google. This was my granddaughters 5th birthday and we made reservations for 6:30 pm, arrived at 6:15, and we were not seated until 7:25 pm. I should state the other quests at our table, strangers to us, basically stated to the manager your service has been poor and you really need to step up your game. I cannot detail every thing that went on here but I will never return.
   

   Benihana - Chicago, ILResponded on 2 December 2024

   Hey Michelle! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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10. C

    Christi

    Chicago

    1 review

    5.0

    1 review

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff was very pleasant and welcoming Food was amazing Entertaining presentation Great experience overall
    

    Benihana - Chicago, ILResponded on 30 November 2024

    Hello, Christi! Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Chicago. It's great to know that our staff's welcoming attitude, as well as our food and entertaining presentation, contributed to your positive experience. We strive to provide the best service and food to our guests, and your feedback is a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
    

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