Benihana - Chicago, IL

Review summary

1. C

   Christi

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was very pleasant and welcoming Food was amazing Entertaining presentation Great experience overall
   

   Is this helpful?

   Report
2. T

   Theresa

   Orlando

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great service. Cook was entertaining. The food was ok.
   

   Is this helpful?

   Report
3. E

   Ellen

   Chicago

   42 reviews

   vip
   5.0

   42 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   they come to this restaurant often. It is a neighborhood favorite. This is the first time we’ve been here for lunch and it was excellent Mario, the chef, was quite engaging and special. Kudos.
   

   Benihana - Chicago, ILResponded 2 days ago

   Thanks for the feedback, Ellen! We're thrilled to hear that you enjoyed your lunch at Benihana - Chicago. It's wonderful to know that our team's engaging and special dishes made your experience memorable. We appreciate your kind words and high ratings. We look forward to serving you again soon!
   

   Is this helpful?

   Report
4. J

   Jason

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! The chef was amazing and the food was amazing! Great job Benihana!!!
   

   Benihana - Chicago, ILResponded 2 days ago

   Thanks for the review, Jason! We're thrilled to hear that you had a great experience at Benihana - Chicago. It's wonderful to know that our chef and food met your expectations. We're also glad that you appreciated the service and found great value in your dining experience. Your kind words are greatly appreciated and we look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. J

   Jenn

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and fun atmosphere! Our chef was very accommodating to special allergy needs and had a good attitude!
   

   Benihana - Chicago, ILResponded 3 days ago

   Dear Jenn! Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
6. S

   Sarah

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   They only had one booster available for our family so our children couldn’t see. Our grill wasn’t turned on so they were really delayed and the chefs fixing it were really disgruntled. Our chef was clearly new and didn’t do any of the fun things that the chefs at other tables were doing. It’s a pretty big bummer when the table next to you is getting lots of tricks and you aren’t getting any and you’re still paying an arm and a leg for chicken.
   

   Benihana - Chicago, ILResponded 4 days ago

   Thanks for the review, Sarah! We're really sorry to hear about your experience at Benihana - Chicago. We understand your frustration about the lack of a booster and the delay in service. We also apologize for the lack of fun tricks that you were not getting from your table. We're always looking to improve and your feedback is invaluable in that process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you and your family in the future.
   

   Is this helpful?

   Report
7. J

   Jeffrey

   Los Angeles

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girl loved this place. Hibachi steak was absolutely delicious.
   

   Benihana - Chicago, ILResponded 5 days ago

   Hello, Jeffrey! Thank you so much for your fantastic review! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Chicago. It's wonderful to know that our hibachi steak hit the spot and that you enjoyed our service. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best, The Management Team
   

   Is this helpful?

   Report
8. D

   Diana

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Adding in my review from yelp after last nights disaster: My husband came for a date night tonight and decided to sit in the bar/lounge area. We had a reservation and were sat down promptly but that was the only fast thing about the night. We each ordered the $39 taste of Benihana and I guess the cheap price is what costed us to be here for almost 2 hours. It took 40 minutes to receive our starter soup and drinks. Another 20 minutes to receive our appetizer and remind the wait staff that we hadn't received our salad. Upon receiving our entree, the food was cold and had to call the waiter and let them know the situation. The food was reheated and even then it wasn't hot. At this point I was already hangry from waiting too long that I decided to eat the food. Food was a 4/10. Not sure when I'll decide to come back to this location after our experience tonight. To top it off, we weren’t the only ones experiencing the situation, everyone in the area around us which was about 6 tables were experiencing the same situation.
   

   Benihana - Chicago, ILResponded 5 days ago

   Dear Diana! Thanks for visiting us. We're truly sorry to hear about your experience at Benihana - Chicago. It's clear that we fell short in meeting your expectations, especially given your reservation and the length of your visit. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the dining experience you deserve.
   

   Is this helpful?

   Report
9. M

   Marci

   Chicago

   11 reviews

   3.0

   11 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Every time we go here it’s an extremely long wait. We had reservations for 9 we didn’t get seated until 9:15 and they didn’t start cooking until 10.
   

   Benihana - Chicago, ILResponded 5 days ago

   Thanks for the review, Marci! We're sorry to hear about your recent experience at Benihana - Chicago. It's unfortunate that you had to wait despite your reservation, and we understand your frustration about the long wait time. We always aim to provide efficient service and we apologize if we fell short this time. We appreciate your feedback and will certainly look into this matter. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future.
   

   Is this helpful?

   Report
10. M

    Marjorie

    Chicago

    8 reviews

    1.0

    8 reviews

    Dined on 17 November 2024

    1. Overall 1
    2. Food 4
    3. Service 2
    4. Ambience 2

    The wait was ridiculously long and no one seemed to care.
    

    Benihana - Chicago, ILResponded 7 days ago

    Dear Marjorie! We're truly sorry to hear about your experience at Benihana - Chicago. We understand how frustrating it can be to wait for a table, especially when you're looking forward to a meal. We always strive to provide excellent service and it's clear we missed the mark during your visit. We appreciate your feedback and will certainly address this with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make your dining experience better. Best, The Management Team
    

    Is this helpful?

    Report