Benihana - Chicago, IL

Review summary

1. B

   Bruce

   Hawaii

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   Normally this Benihana location is good but last visit they really dropped the ball on service. Slow and uncaring all night. Other groups had the same poor experience. Complaints to the manager were met with indifference, which was probably the most frustrating part.
   

   Benihana - Chicago, ILResponded 3 days ago

   Dear Bruce! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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2. M

   Michelle

   Los Angeles

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Worst restaurant experience I’ve ever had. Manager Lance horribly rude. I will post a full fledge review on TikTok and Google. This was my granddaughters 5th birthday and we made reservations for 6:30 pm, arrived at 6:15, and we were not seated until 7:25 pm. I should state the other quests at our table, strangers to us, basically stated to the manager your service has been poor and you really need to step up your game. I cannot detail every thing that went on here but I will never return.
   

   Benihana - Chicago, ILResponded 3 days ago

   Hey Michelle! We are sorry to hear about your recent experience at our location. It's clear that we fell short in meeting your expectations, and for that, we sincerely apologize. We're always looking for ways to improve our service, and your feedback is invaluable to us. We hope you'll give us another chance to make it right in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
   

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3. C

   Christi

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff was very pleasant and welcoming Food was amazing Entertaining presentation Great experience overall
   

   Benihana - Chicago, ILResponded 5 days ago

   Hello, Christi! Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable dining experience at Benihana - Chicago. It's great to know that our staff's welcoming attitude, as well as our food and entertaining presentation, contributed to your positive experience. We strive to provide the best service and food to our guests, and your feedback is a testament to our efforts. We look forward to serving you again soon. Best regards, The Management Team
   

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4. T

   Theresa

   Orlando

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great service. Cook was entertaining. The food was ok.
   

   Benihana - Chicago, ILResponded 5 days ago

   Thanks for visiting us, Theresa! We are delighted to hear that you enjoyed our service and the cook's entertainment at Benihana - Chicago. We appreciate your feedback on our food and we're sorry to hear that it didn't meet your expectations. We strive to provide an excellent dining experience and your feedback helps us improve. We hope to see you again soon.
   

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5. E

   Ellen

   Chicago

   42 reviews

   vip
   5.0

   42 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   they come to this restaurant often. It is a neighborhood favorite. This is the first time we’ve been here for lunch and it was excellent Mario, the chef, was quite engaging and special. Kudos.
   

   Benihana - Chicago, ILResponded 7 days ago

   Thanks for the feedback, Ellen! We're thrilled to hear that you enjoyed your lunch at Benihana - Chicago. It's wonderful to know that our team's engaging and special dishes made your experience memorable. We appreciate your kind words and high ratings. We look forward to serving you again soon!
   

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6. J

   Jason

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! The chef was amazing and the food was amazing! Great job Benihana!!!
   

   Benihana - Chicago, ILResponded 7 days ago

   Thanks for the review, Jason! We're thrilled to hear that you had a great experience at Benihana - Chicago. It's wonderful to know that our chef and food met your expectations. We're also glad that you appreciated the service and found great value in your dining experience. Your kind words are greatly appreciated and we look forward to welcoming you back soon!
   

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7. J

   Jenn

   Chicago

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and fun atmosphere! Our chef was very accommodating to special allergy needs and had a good attitude!
   

   Benihana - Chicago, ILResponded on 27 November 2024

   Dear Jenn! Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the excellent food and quick service during your visit. We appreciate your feedback and look forward to welcoming you back soon.
   

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8. S

   Sarah

   New York City

   3 reviews

   2.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   They only had one booster available for our family so our children couldn’t see. Our grill wasn’t turned on so they were really delayed and the chefs fixing it were really disgruntled. Our chef was clearly new and didn’t do any of the fun things that the chefs at other tables were doing. It’s a pretty big bummer when the table next to you is getting lots of tricks and you aren’t getting any and you’re still paying an arm and a leg for chicken.
   

   Benihana - Chicago, ILResponded on 26 November 2024

   Thanks for the review, Sarah! We're really sorry to hear about your experience at Benihana - Chicago. We understand your frustration about the lack of a booster and the delay in service. We also apologize for the lack of fun tricks that you were not getting from your table. We're always looking to improve and your feedback is invaluable in that process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to impress you and your family in the future.
   

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9. J

   Jeffrey

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me and my girl loved this place. Hibachi steak was absolutely delicious.
   

   Benihana - Chicago, ILResponded on 25 November 2024

   Hello, Jeffrey! Thank you so much for your fantastic review! We're thrilled to hear that you and your girlfriend had a great time at Benihana - Chicago. It's wonderful to know that our hibachi steak hit the spot and that you enjoyed our service. We strive to provide an exceptional dining experience for all our guests, and your kind words are a testament to our efforts. We look forward to welcoming you back soon! Best, The Management Team
   

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10. D

    Diana

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on 24 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Adding in my review from yelp after last nights disaster: My husband came for a date night tonight and decided to sit in the bar/lounge area. We had a reservation and were sat down promptly but that was the only fast thing about the night. We each ordered the $39 taste of Benihana and I guess the cheap price is what costed us to be here for almost 2 hours. It took 40 minutes to receive our starter soup and drinks. Another 20 minutes to receive our appetizer and remind the wait staff that we hadn't received our salad. Upon receiving our entree, the food was cold and had to call the waiter and let them know the situation. The food was reheated and even then it wasn't hot. At this point I was already hangry from waiting too long that I decided to eat the food. Food was a 4/10. Not sure when I'll decide to come back to this location after our experience tonight. To top it off, we weren’t the only ones experiencing the situation, everyone in the area around us which was about 6 tables were experiencing the same situation.
    

    Benihana - Chicago, ILResponded on 25 November 2024

    Dear Diana! Thanks for visiting us. We're truly sorry to hear about your experience at Benihana - Chicago. It's clear that we fell short in meeting your expectations, especially given your reservation and the length of your visit. We take your feedback seriously and will address these issues with our team to ensure they don't happen again. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to provide you with the dining experience you deserve.
    

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