Benihana - Temecula, CA

Review summary

1. T

   Tracie

   San Diego

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good, but don’t bother with a reservation. Over 30 minute wait even with a reservation time.
   

   Benihana - Temecula, CAResponded 3 days ago

   Dear Tracie, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
   

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2. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited a hour for chef to start cooking then was promised a discount but hav to argue about it while other food was added to my bill we never order waiter was pushy and didn’t let us talk to manager
   

   Benihana - Temecula, CAResponded 3 days ago

   Dear Guest! On behalf of Benihana, we would like to offer our sincere apologies for the long wait time you endured during your last visit. We understand that your time is valuable and we are deeply sorry for the inconvenience this has caused you. Please feel free to contact us with further details regarding this experience by visiting our "Contact Us" page on our website.
   

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3. C

   Cel15

   San Diego

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   There was a long delay for chef to begin, about and hour and 15 minutes and small shrimp portion.
   

   Benihana - Temecula, CAResponded 3 days ago

   Dear guest, thank you for taking the time to share your experience with us. We're very sorry you experienced a long wait and we appreciate your patience. We understand how valuable your time is. We would appreciate another chance to earn your trust, please provide your contact information so we can follow up regarding this experience by visiting our "Contact Us" page on our website.
   

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4. L

   Lisa

   San Diego

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ian was a fabulous chef! He was fun and personable and we had a blast with our family on my daughter birthday! Great food! 5 stars for sure for the chef!
   

   Benihana - Temecula, CAResponded 3 days ago

   Hello, Lisa! Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great time celebrating your daughter's birthday with us at Benihana - Temecula. It's fantastic to know that you enjoyed our food and found our service to be fun and personable. We strive to make every occasion special for our guests and your kind words are a testament to our efforts. We appreciate your high ratings and look forward to welcoming you and your family back for more memorable experiences! Warm Regards, The Management Team
   

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5. Y

   Yan

   Los Angeles

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited for 45 minutes without a table even though arriving 5 minutes early
   

   Benihana - Temecula, CAResponded 3 days ago

   Dear Yan, thank you for taking the time to review us. We are really sorry that your experience didn’t meet your expectation and would love another opportunity to provide you with a better experience. You can reach out to us by visiting the “Contact Us” page on our website. Thank you and we look forward to hearing from you.
   

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6. OT

   OpenTable Diner

   Hawaii

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great except the wait time. We had a reservation at 6pm, arrived around 5:40, and were finally seated around 6:30. The service was phenomenal given how extremely busy they were and the food was superb! Our chef Abel performed a great show and even better food.
   

   • 

   Benihana - Temecula, CAResponded 5 days ago

   Dear Guest! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed the food and the performance of our chef. We understand that waiting can sometimes be a frustrating experience, especially when you have a reservation. We apologize for the delay and we're glad that it didn't affect your overall experience. We appreciate your understanding and patience. We look forward to serving you again soon! Best, The Management Team
   

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7. A

   Arnold

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and Customer Service was exceptional. Our server was very courteous and friendly, our chef “Able” deserves a 5-Star rating for his skills and great taste of food.
   

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8. L

   Leticia

   Palm Springs

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kevin is the best chef! Will be back because of him!
   

   Benihana - Temecula, CAResponded 5 days ago

   Hey, Leticia! Thank you so much for your kind words and perfect ratings! We're thrilled to hear that you had an outstanding experience with us, both in terms of food and service. We always aim to deliver the best, and it's wonderful to know that we hit the mark for you. We can't wait to welcome you back to Benihana - Temecula! - The Management Team
   

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9. A

   Anna

   Los Angeles

   4 reviews

   vip
   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I would have expected better quality for the price. I ordered the chicken teriyaki 5 course meal. There were parts of the chicken that were hard. Didn’t taste like it was freshly cooked. The onion soup was warm and almost cold.
   

   Benihana - Temecula, CAResponded 5 days ago

   Hello Anna! We're sorry to hear about your recent experience at Benihana - Temecula. We take pride in our food quality and it's disappointing to know that we didn't meet your expectations this time. We apologize for the parts of the chicken and the onion soup not being up to your standards. Your feedback is important to us and we will certainly use it to improve. We hope you'll give us another chance to impress you with our culinary offerings. Best, The Management Team
   

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10. M

    Mauricio

    San Diego

    1 review

    5.0

    1 review

    Dined on 25 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Enjoyed the dinner with my family, we had a great time as Luis cooked for us. He was very engaging and entertained everyone. Food was cooked perfectly and everyone enjoyed their meal
    

    Benihana - Temecula, CAResponded on 26 November 2024

    Hey Mauricio! Thanks for the feedback! We're thrilled to hear that you and your family had a great time at Benihana - Temecula. It's wonderful to know that you found our food cooked to perfection and everyone enjoyed their meal. We always strive to make our guests feel engaged and entertained, so we're glad it added to your experience. We look forward to serving you again soon!
    

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