Bernie's

Review summary

1. T

   Taylor

   VIP

   Calgary

   18 reviews

   5.0

   18 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Headed to Bernie’s for their 5 course New Years Eve dinner, had Steph as our waitress (she was awesome) the food was amazing! Like always. Will be back
   

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2. C

   Callee

   Vancouver

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Our appies came out after our main meal and we had ordered our appies long before our food. When our sever came by she ignored this and stated “wow everything came so fast” which put an even worse taste in our mouth. Then the bill came and we were over charged for our food. The food was amazing but not the best service and even then when there was a chance to make it right, our waitress failed at that. Disappointed because this place has potential and we were willing to stay and pay for more drinks and dessert.
   

   Bernie'sResponded 1 day ago

   I'm very sorry to hear this, but equally grateful that you've taken the time to bring it to our attention. I'm going to speak with our GM to find out more about why this all occurred and we'll work to provide some extra coaching where it is needed on our team. This experience is certainly not the one we're striving to provide our guests, and I apologize that we fell short. If you're ever willing to give us another chance, I know we can do better, but I'm sorry we did not show you that this time around.
   

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3. a

   alisha

   Vancouver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food, lovely experience! We will be back soon :)
   

   Bernie'sResponded 1 day ago

   So happy to hear it, alisha! Thanks very much.
   

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4. L

   Lory

   Vancouver

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great restaurant, friendly staff and the menu had lots to choose from. We were a group of 8 and unfortunately my request for dining up in the mezzanine area was not available due to staffing so it was on the louder side but the staff did their best and everyone in the group enjoyed the evening.
   

   Bernie'sResponded 1 day ago

   Thanks very much for choosing to join us and for taking the time to share your review! Really glad to hear that everyone enjoyed the visit despite the seating limitations.
   

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5. R

   Ruby

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our first time and couldn’t be more pleased. Drinks and food on happy hour menu was exceptional! Service was amazing! So glad we have another great restaurant choice in Kelowna. We have not tried the cinema yet…that will be next!
   

   Bernie'sResponded 1 day ago

   Very happy to hear it, Ruby! Thanks so much for joining us. We'll look forward to welcoming you in the cinema!
   

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6. K

   Kristine

   Toronto

   12 reviews

   3.0

   12 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Came for a ladies night dinner. The server was lovely and attentive. She even offered us samples of the wine before we committed and that was appreciated. I had the tuna crudo appetizer and it was tasty and a good portion. I then had the gnocchi for my main. The portion was good and presentation was nice but the dish was a bit over cooked in some spots and the gnocchi texture was off. Tasted more like boiled dry potatoes vs the gummy texture gnocchi is supposed to be. The sauce on it was minimal and underwhelming as well. Normally their food is amazing but it was just not a great option last night. Lastly, even though we were a good ten feet from the door, it was freezing cold. I wish more places used curtains to contain the cold air in the winter! I’ll be back again but just a mediocre experience last night.
   

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   Bernie'sResponded 1 day ago

   Thank-you for taking the time to share your feedback, Kristine. We very much appreciate your honesty and your detailed observations. This is really helpful in giving us the opportunity to properly address these issues with our team. Should anything like this occur in the future, I encourage you to bring it to the attention of the Manager on duty so we can make sure to replace your meal with something you'll enjoy. It means a lot that you're willing to give us another shot. I know we can do better and I hope we're able to show you that. I apologize that we fell short this time around.
   

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7. T

   Tammy

   Vancouver

   2 reviews

   5.0

   2 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved our dinner and movie. Prices for entrees are a bit high compared to other restaurants in this range but food and service was excellent
   

   Bernie'sResponded on 19 December 2024

   Very happy to know you enjoyed your visit, Tammy. Thank-you so much for taking the time to share your review!
   

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8. K

   Kayla

   Vancouver

   3 reviews

   5.0

   3 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really great place for a fun evening out. Perfect for a date night or girls night. Love the decor, food, drinks and service. Their happy hour menu is really yummy and good prices. We just did happy hour in the dining room this time but will definitely be back for a movie night. The only suggestion I would make to management is that the music didn’t match the vibe of the rest of the atmosphere, it was like classic rock playing in the background of this really gorgeous, glitzy room which just took me out of the experience a little bit. But a very minor detail, wouldn’t keep me from returning or recommending to others.
   

   Bernie'sResponded on 19 December 2024

   Thank-you, Kayla! Really glad to hear that you enjoyed your visit (mostly - we appreciate all of the feedback, including the music bit). It means a lot that you plan to join us again. We'll look forward to welcoming you back!
   

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9. P

   PAULA

   Montreal

   8 reviews

   5.0

   8 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a new restaurant for us and we loved it. Quite a bit of seafood but other excellent and tasty choices if, that's not your preference. The experience was such a great part of the night and our hostess server was working under her incredible talent level because Stephanie was OUTSTANDING! The ambiance is fun and the restaurant clean. It seemed like we were close to the table next to us but we didn't feel that way once we sat down, we felt comfortable. Cocktails delicious in proper glassware, wine selections good and dessert was tasty too.
   

   Bernie'sResponded on 19 December 2024

   Thanks very much for your review and for giving us a shot, Paula! So happy to hear you enjoyed your visit. Glad Stephanie took great care of you - she's the best. I hope we have the opportunity to welcome you again sometime!
   

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10. N

    Niki

    Vancouver

    1 review

    5.0

    1 review

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The service and food were absolutely amazing, 10/10! My daughter has celiac disease and they had plenty of delicious gluten free options for her to enjoy. Everything was exceptional but the caesar salad was out of this world. Highly recommend!
    

    Bernie'sResponded on 13 December 2024

    Thank-you, Niki! Really happy to hear you enjoyed your visit. Your recommendation means a lot, and I hope we have the opportunity to welcome you again sometime. Cheers!
    

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