Bird Pepper

Review summary

1. OT

   OpenTable Diner

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   Amazing ambiance i brought my dad here for his birthday and he loved the food loved the birthday surprise with the sparkler
   

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2. m

   monica

   VIP

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing especially the food very tasteful. Very delicious.
   

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3. A

   Audrena

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was amazing! First, huge shout out to Bella for taking care of us the whole night and recommending food/drinks that were definitely 10/10! We had the sampler which included the most delicious corn and crab cakes ever! The mango wings were great as well. For drinks, we had the frozen Bird Pepper Punch, We Outside and Maracas Bay! All were strong but still flavorful. Another shout out to DJ IKONIK who kept the vibes going with the perfect tunes! Can’t wait to return!
   

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4. S

   Shenaïka

   New York City

   1 review

   5.0

   1 review

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was really good. Great music choices. Great place to have a solo date or a group dinner.
   

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5. V

   Vanessa

   New York City

   1 review

   4.0

   1 review

   Dined on 16 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Very good !!!! My date and I had the chicken and waffles. Chicken is well seasoned. Waffles were a bit cold and had too much cinnamon for my personal liking but very delicious to say the least. We had unlimited mimosas. Very good! DJ had to be the best part !!!! Very rare to have a DJ that knows Caribbean music. Not sure if this was just for Valentines Day weekend but he knew some Dennis Brown, Beres Hammond, Super Cat, Buju…. To name a few. I loved every moment. Our server was so sweet as well. I will be coming back !
   

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6. C

   Crystal

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time going and it won’t be my last! So dope 🥰
   

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7. OT

   OpenTable Diner

   New York City

   1 review

   3.0

   1 review

   Dined on 4 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   When we first sat in the back, there was a cold draft coming from the outside. So we moved to another table. When we ordered liquor drinks they did not have what we wanted. So we ordered Juice with no ICE. Juice with ICE was brought to us. When we ordered the salad to start they were out of avocados. When they brought the salad then they proceeded to ask what kind of dressing we would like. When I placed the order for the food I ask for rice & peas I got white rice. I rice & peas was horrible. It was very over cooked, soft and mushy. Other Than that it was not too bad. The wings for me needed to cook a little extra well done , which I did mentioned to the server.
   

   Bird PepperResponded on 6 February 2025

   Thank you for taking the time to share your detailed experience with us. We sincerely apologize for the series of inconveniences you encountered during your visit. We're disappointed to hear about the issues with the draft, drink orders, salad preparation, and rice quality. Your feedback about the wings is also noted. We strive to provide a seamless dining experience, and it's clear we fell short on multiple fronts during your visit. Please know that we take your comments seriously and will use them to improve our service and food quality. We would love the opportunity to make it up to you and ensure a much better experience on your next visit. If you'd like to discuss this further or give us another chance, please don't hesitate to reach out to our management team.
   

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8. A

   Alexandria

   New York City

   1 review

   5.0

   1 review

   Dined on 31 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing first experience here, took my mother here for a pre-birthday dinner and the food was great, service was sweet and timely. Would definitely come back here with my friends next time !
   

   Bird PepperResponded on 2 February 2025

   We're absolutely delighted to hear about your amazing first experience at our restaurant! Thank you for choosing us to celebrate your mother's pre-birthday dinner - it's an honor to be part of such a special occasion. We're thrilled that you enjoyed our delicious food and that our staff provided sweet and timely service. It's wonderful to know that we were able to create a memorable experience for both you and your mother. Your intention to return with friends is the highest compliment we could receive. We can't wait to welcome you back and hope to continue exceeding your expectations on your future visits. Thank you for taking the time to share your positive feedback, and we look forward to serving you and your friends soon!
   

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9. d

   derrick

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on 26 January 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was great Wait time was too long Almost 1hr and half to get out main course
   

   Bird PepperResponded on 29 January 2025

   Thank you for your feedback! We're thrilled to hear you enjoyed the food, but we sincerely apologize for the long wait time for your main course. Waiting nearly an hour and a half is far from the experience we aim to provide, and we understand how frustrating that must have been. We’ll work on improving our service efficiency to ensure a smoother dining experience in the future. We appreciate your patience and hope you’ll give us another chance to serve you better!
   

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10. J

    Jermele

    Philadelphia

    1 review

    3.0

    1 review

    Dined on 24 January 2025

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 4

    Food was cold still waiting on my water but when you got 1 waiter on Friday night you get what you get
    

    Bird PepperResponded on 29 January 2025

    I apologize for your disappointing experience. It's clear that the restaurant was severely understaffed for a busy Friday night, which significantly impacted the quality of service you received. Cold food and a long wait for water are unacceptable, regardless of the circumstances. While it's understandable that having only one waiter would cause delays and issues, it's the restaurant's responsibility to ensure proper staffing, especially during peak times. Your frustration is valid, and this situation reflects poorly on the establishment's management and planning. In the future, it might be worth considering alternative dining options on busy nights or calling ahead to check staffing levels if you decide to give this place another chance.
    

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