Bistro at Broadview Hotel

Review summary

1. OT

   OpenTable Diner VIP

   Toronto5 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was great but our server disappeared after we placed our order and nobody checked on us. We were going to order more drinks, but nobody came by even to refill our water. Disappointed as I’ve had better service here before. Eventually we had to get up to get somebody’s attention just to ask for the bill.
   

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2. N

   Nigel

   Toronto34 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Huge portions so make sure you are hungry lol. I had the classic breakfast, very tasty. Will definitely be back and maybe try out the upstairs restaurant.
   

   Bistro at Broadview HotelResponded on 2 March 2025

   Dear Nigel, Thank you for taking the time to share your experience! We’re thrilled to hear you enjoyed the classic breakfast. We're glad to know you'll be back, and we’d love for you to check out the upstairs restaurant on your next visit. Looking forward to having you with us again soon! Best regards, The Broadview Hotel Food & Beverage Team
   

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3. C

   Carolyn

   Toronto1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great experience, friendly staff and are kid friendly
   

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4. K

   Kaitlin VIP

   Toronto1 review

   1.0

   Dined on 8 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our server was terrible! Spot was nice but he ruined the experience
   

   Bistro at Broadview HotelResponded on 2 March 2025

   Dear Kaitlin, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the spot, but we’re truly sorry to learn that your experience was affected by the service. This is not the level of service we aim to provide, and we sincerely apologize for not meeting your expectations. We value your feedback and will address this with our team to ensure a better experience in the future. We hope you'll give us another chance to serve you and make it right. Kind regards, The Broadview Hotel Food & Beverage Team
   

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5. T

   Tremaine

   Las Vegas1 review

   1.0

   Dined on 18 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   The food was subpar at best. Tater tots were salty, vegetables were dry, they had barely any milk options for a latte. Not impressed with the food ad they had quite a decline in food quality after COVID
   

   Bistro at Broadview HotelResponded on 17 February 2025

   Dear Tremaine, We’re sorry to hear that your experience didn’t meet expectations. We appreciate your honest feedback and take it seriously as we continuously work to improve. We'll be sure to share your comments with our culinary team to ensure we’re addressing these concerns. We truly value your support and hope to have the opportunity to provide you with a better experience in the future. Please don’t hesitate to reach out if you’d like to share any additional details. Best regards, The Broadview Hotel Food & Beverage Team
   

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6. M

   MATIN VIP

   Toronto1 review

   1.0

   Dined on 17 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was terrible, service was slow and not attentive, and there was a mouse in the restaurant.
   

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7. A

   Ariana

   Toronto2 reviews

   5.0

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Loved it! Big fans of The Rooftop and this was our first time downstairs & we loved it. Will be back!
   

   Bistro at Broadview HotelResponded on 17 February 2025

   Dear Ariana, It’s wonderful to hear that you enjoyed exploring our Bistro restaurant! We truly appreciate your support of The Rooftop and are so glad your first visit in Bistro was just as great. We can’t wait to welcome you back again soon! Best regards, The Broadview Hotel Food & Beverage Team
   

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8. A

   Andy

   Toronto1 review

   2.0

   Dined on 26 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   3 of the 4 meals were way too salty. One meal, the chicken n waffles, did not come out to the table until the rest of us had finished. There was a problem with the waffle maker. But the chicken could’ve come out on time. No visit from the manager to the table to check in, so we never did tell him how unpleasant the meal was with the poor timing and over-salted meals. Friendly server who comped the chicken meal at least. I won’t go back to the Bistro till I hear the meals are not over salted.
   

   Bistro at Broadview HotelResponded on 17 February 2025

   Dear Andy, I’m sorry to hear that your experience didn’t meet expectations. We appreciate you taking the time to share your concerns about the seasoning and the delay with your meal. That’s certainly not the experience we strive to provide, and I’ll be sure to pass this along to our team so we can improve. We’re glad to hear your server took care of the situation, but we understand how frustrating the timing and seasoning issues must have been. If you’d like to discuss your visit further, please don’t hesitate to reach out. We hope to have the opportunity to welcome you back for a better experience in the future. Best regards, The Broadview Hotel Food & Beverage Team
   

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9. K

   Kelly

   Toronto4 reviews

   4.0

   Dined on 25 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was very good. Staff were lovely but for a busy Christmas Day, understaffed. The lack of decorations were a bit disappointing.
   

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10. J

    Jonathan

    New York City3 reviews

    5.0

    Dined on 25 December 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We went for brunch in Christmas Day. Hot, robust coffee brought out fresh. Good variety of pastries, omelettes and hot sandwiches. Graciously served, unhurried, and everything was served hot. And a crazy good value.
    

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    Bistro at Broadview HotelResponded on 17 February 2025

    Dear Jonathan, We’re so glad you joined us for Christmas Day brunch and had a wonderful experience! It’s great to hear you enjoyed the fresh coffee, delicious variety of pastries and dishes, and the warm hospitality. We always strive to provide a relaxed and enjoyable dining experience, and we’re happy that came through. Looking forward to welcoming you back again soon! Best regards, The Broadview Hotel Food & Beverage Team
    

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