BJ's Restaurant & Brewhouse - Alamo Ranch

Review summary

1. P

   Pat

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's has a wide variety of menu options, and all that we have had are good. Tonight, we had a new waitress shadowing another employee. She was adorable and took the order perfectly.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded 1 day ago

   Pat, we’re thrilled to hear you enjoyed our menu and had a great experience with our new waitress! It’s wonderful to know our team is making a positive impression. Thanks for sharing your feedback; we can’t wait to serve you again soon!
   

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2. E

   Evangelina

   San Antonio

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My party got there and they had us wait 30 minutes until we could get seated. Then we got sat but at a very small table, but granted we were a big family of bigger people. We requested for a table change and they made it happen for us ! so nice and made my birthday very special !
   

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   BJ's Restaurant & Brewhouse - Alamo RanchResponded 5 days ago

   Evangelina, thank you for sharing your experience! We’re glad to hear our team made your birthday special despite the wait and seating challenges. Your feedback helps us continue to improve, and we appreciate your understanding. We hope to celebrate with you again soon!
   

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3. S

   Susan

   San Antonio

   1 review

   1.0

   1 review

   Dined on 7 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Took 56 min to get our food .. waited over an hour to be served .. disappointed
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 8 November 2024

   Susan, we're sorry to hear about your experience. Timely service is important to us, and we appreciate your feedback. We're addressing this with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope to serve you better in the future.
   

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4. B

   Blanca

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on 17 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As expected service at this location was great! Kudos to the managers who are hiring the right people that obviously like their job and do more than just take an order! Will definitely return!
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 20 August 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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5. OT

   OpenTable Diner

   San Antonio

   1 review

   2.0

   1 review

   Dined on 3 August 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Everything was going good, until the end. When we received our check, we had 3 meals added to the receipt, that wasn’t ours. This was over a $100 mistake. When we addressed it, the second receipt was still wrong, with an extra drink and another added meal, a $40 mistake. With the place so busy, our waiter was between tables, while trying to address the issues. All the while, we had to-go desert w/ small ice cream tubs that started to melt, because we had to wait for the waiter to correct everything for the third time. At this point, my patience was spent and went up to the manager and explained the issues. I also told him that our ice cream was melting, from waiting so long and he said he would switch them out with new ones. The manager then disappeared to the back, thinking he was going to get the new ice cream tubs, but took long and just came back out talking to another wait staff. I had to tell our waiter, who was already flustered from his mistakes and he finally switched them out. Food was bland, not like I remembered. Lastly, 3 different times, during our meal. Different wait staff came up to us and asked if we had the so and so plate. All three times, wrong. I guess the poor excuse for services come from the top. No apologies made for the wait, no acknowledgment of our melting ice cream’s, no explanation from the manager on why he just disappeared. Check your receipts, if you decide to dine in here.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 5 August 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Alamo Ranch restaurant.
   

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6. CS

   CarolynS

   San Antonio

   6 reviews

   5.0

   6 reviews

   Dined on 15 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service by Marcus as always. Prompt, courteous. All 10 orders were correct.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 17 July 2024

   Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
   

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7. OT

   OpenTable Diner

   San Antonio

   1 review

   5.0

   1 review

   Dined on 13 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the visit! We had a wide age range and 3 gluten intolerant with one celiac person. The menu options were perfect for 4 year old to the 63 year old🥳 It was a good place for the anniversary dinner.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 15 July 2024

   Thank you so much for the great feedback! We strive to make this restaurant a place that everyone can enjoy. See you again soon!
   

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8. OT

   OpenTable Diner

   San Antonio

   1 review

   4.0

   1 review

   Dined on 15 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was great!! People helping her did not communicate with her so one drink was missed and another drink was given to another table, and some Brussels sprouts were not given to us. The waitress took care of everything she got the manager and she had the Brussels sprouts taken off bill and she had drinks made quickly.
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 18 June 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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9. GR

   GabrielR

   San Antonio

   4 reviews

   vip
   4.0

   4 reviews

   Dined on 8 June 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food, good service, clean but a bit loud, will come back
   

   BJ's Restaurant & Brewhouse - Alamo RanchResponded on 14 June 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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10. A

    Audacious

    San Antonio

    13 reviews

    vip
    5.0

    13 reviews

    Dined on 22 May 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is delicious and service is great. We love going here
    

    BJ's Restaurant & Brewhouse - Alamo RanchResponded on 24 May 2024

    Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

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