BJ's Restaurant & Brewhouse - Carlsbad

Review summary

1. J

   Jan

   San Francisco

   14 reviews

   3.0

   14 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   The service was very slow, and they overcooked our steaks twice. We waited over 30 minutes for our dessert! I would not recommend this place again. Our first server blew us off after we sent our steaks back. We were very nice about the food and didn't ask for a manager, but dumping us off to a different waiter was terrible! I made sure I tipped the new waiter!
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded 2 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Carlsbad restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. C

   Claire

   San Diego

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   I love coming there with mý friends. The atmosphere is very nice and we love the pizookies!!!!
   

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   BJ's Restaurant & Brewhouse - CarlsbadResponded on 1 December 2024

   Thanks, Claire! We're thrilled to hear you and your friends enjoy the atmosphere and our pizookies. We can't wait to welcome you back for more sweet moments!
   

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3. E

   Ephraim

   Las Vegas

   1 review

   vip
   1.0

   1 review

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   By far the worst experience I’ve ever had at this restaurant. It took over two hours to get food. We had to ask for water 5 times before we got it. Normally this is a pretty good restaurant, but this was an absolutely horrendous experience and I would never go back if it was my first experience.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 25 November 2024

   Thanks for this feedback, Ephraim. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Carlsbad restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

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4. L

   Lance

   San Diego

   4 reviews

   3.0

   4 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Sat outside as heaters looked inviting but to cold
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 23 November 2024

   Thanks for your feedback, Lance! We’re sorry to hear the outdoor seating didn’t meet your expectations. We appreciate your input and will work on improving the comfort for our guests. Hope to see you again soon, enjoying a warmer experience!
   

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5. K

   Kayla

   San Diego

   1 review

   2.0

   1 review

   Dined on 13 November 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not the experience we were hoping for. The pizza quality was not there. It was cold and the cheese was not melted all the way and the dough was soft and not cooked all the way.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 14 November 2024

   Sorry to hear you were disappointed with your meal, Kayla. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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6. S

   Suszi

   Hawaii

   25 reviews

   vip
   5.0

   25 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   BJ’s is great❗️Tiffany B was our waitress and she was outstanding ‼️So helpful, Professional, kind and gave great Customer Serive. We will be back because of her.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 10 November 2024

   Suszi, thank you for your fantastic review! We're thrilled to hear about your experience with Tiffany. Our team strives to provide excellent service, and it’s wonderful to know that Tiffany made such a positive impact. We look forward to welcoming you back soon!
   

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7. R

   Richard

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tiffany was our most excellent server. She helped us with our order selections and checked in with us to refill drinks etc. Relaxing place for lunch.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 24 October 2024

   Thanks for the fantastic review, Richard! We're thrilled to hear Tiffany provided such excellent service and that you enjoyed a relaxing lunch with us. We can’t wait to welcome you back for another great experience!
   

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8. Z

   Zak

   Washington DC

   1 review

   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Took 3 hours for our meal on a Friday night. Kids were restless waiting for so long. Had to pack up dessert to take home because we couldn’t stand it any longer.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 13 October 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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9. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined on 28 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was amazing 10/10 I don’t remember her name but she was an Asian girl super sweet.
   

   BJ's Restaurant & Brewhouse - CarlsbadResponded on 29 September 2024

   Thanks for the awesome feedback! We're thrilled to hear you had such a great experience with our server. We’ll make sure to recognize her for the fantastic service. Looking forward to welcoming you back soon!
   

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10. OT

    OpenTable Diner

    San Diego

    3 reviews

    3.0

    3 reviews

    Dined on 28 September 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Service was very slow. We waited 20 minutes to order dessert and then 20 minutes to get the check.
    

    BJ's Restaurant & Brewhouse - CarlsbadResponded on 6 October 2024

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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