BJ's Restaurant & Brewhouse - Cary

Review summary

1. OT

   OpenTable Diner

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service is excellent. Staff is attentive and friendly. Menu certainly has something for everyone. Of course, leave room for a pizookie.
   

   BJ's Restaurant & Brewhouse - CaryResponded 1 day ago

   Thank you! We're thrilled to hear you enjoyed our attentive service and diverse menu. And yes, the pizookie is a must—glad you saved room for it! We look forward to welcoming you back for another great experience.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Washington DC5 reviews

   2.0

   Dined on 7 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It took a long time to get food. We were there for an hour before we got entrees. we ordered fruit they were never got. no one asked if we wanted drink refills. one of us ordered a 2nd beer and it took way too long. I ordered the bacon brisket Burger and the bacon was barely cooked and there was almost no brisket on it and there was way too much bbq sauce. It was disappointing because we have had many great meals there.
   

   BJ's Restaurant & Brewhouse - CaryResponded 7 days ago

   Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

3. L

   Lurleen VIP

   Philadelphia10 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   While our server was friendly, We waited too long for her to approach our table. She didn’t seem to know how to work the ordering tablet resulting in our appetizers arriving and half eaten before our drinks even arrived. My son never got his water. His entree was missing his chicken. She made it right by not charging him but by that time we just wanted to get out of there. I wanted to try their pkzookie but couldn’t risk missing our movie time waiting on the server
   

   BJ's Restaurant & Brewhouse - CaryResponded on 17 February 2025

   Hi Lurleen. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

4. T

   Troy

   Raleigh1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Me and my girlfriend went for a nice valentines dinner. We ordered two sirloin steaks and some sides. Her steak was extremely raw while mine was burnt and had no seasoning. Pretty disappointed considering the hour and half drive to get there. Wouldn’t really recommend..
   

   BJ's Restaurant & Brewhouse - CaryResponded on 16 February 2025

   Troy, we’re sorry to hear about your experience on Valentine’s Day. We strive for quality and appreciate your feedback on the steaks. Your input helps us improve, and we’ll address this with our kitchen team. We hope you’ll consider giving us another chance in the future.
   

   Is this helpful?

5. S

   Som

   Indiana3 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Despite having a reservation we had to wait. The steak I ordered was overcooked and the waitress never checked back to see if the food was ok.
   

   BJ's Restaurant & Brewhouse - CaryResponded on 16 February 2025

   Som, we appreciate your feedback and apologize for the wait and the steak not meeting expectations. Your experience is important to us, and we'll address these issues with our team to enhance our service. Thank you for bringing this to our attention.
   

   Is this helpful?

6. L

   Lee

   Raleigh3 reviews

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   2nd visit to this establishment. The variety on their menu is great. We appreciate the value of the Weekend special. The Prime Rib was excellent, and we enjoyed the Pizookie.
   

   BJ's Restaurant & Brewhouse - CaryResponded on 10 February 2025

   Lee, thanks for your fantastic feedback! We're thrilled to hear you enjoyed the Prime Rib and Pizookie during your visit. Our weekend specials are designed to offer great value, and it’s wonderful to know you appreciated them. Looking forward to welcoming you back for your third visit!
   

   Is this helpful?

7. S

   Steven

   Raleigh18 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great place for a casual bite to eat. Service was excellent (Lily) and food was very good.
   

   BJ's Restaurant & Brewhouse - CaryResponded on 2 February 2025

   Thanks for the fantastic review, Steven! We're thrilled to hear you enjoyed your experience and that Lily provided excellent service. We can’t wait to welcome you back for another casual bite!
   

   Is this helpful?

8. M

   Madison VIP

   Raleigh2 reviews

   2.0

   Dined on 26 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The service was lacking. Even with a reservation it took 20 minutes for our server to come by to ask for our drinks. Food was decent.
   

   BJ's Restaurant & Brewhouse - CaryResponded on 28 January 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

9. C

   Chloe

   Raleigh1 review

   5.0

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Girls night!!! We had so much fun! The rack of ribs and pizookie were amazing.
   

   BJ's Restaurant & Brewhouse - CaryResponded on 6 January 2025

   Chloe, we're thrilled to hear you had such a fantastic girls' night! It’s awesome that you enjoyed the ribs and pizookie. We love being part of your memorable moments, and we can't wait to welcome you back for more delicious fun!
   

   Is this helpful?

10. T

    Taunishia

    Greater Boston4 reviews

    2.0

    Dined on 7 December 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    Our server was terrible. She didn’t come back to refill drinks, she forgot the mixed drinks and they say the bar over ten minutes, our food order was wrong as well. A manager never came by to check on us either.
    

    BJ's Restaurant & Brewhouse - CaryResponded on 8 December 2024

    We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Cary restaurant. Allow us a few days to get back to you. Thank you.
    

    Is this helpful?