BJ's Restaurant & Brewhouse - Easton Town Center

Review summary

1. s

   steve

   VIP

   Chicago

   18 reviews

   4.0

   18 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   It was crazy busy. Seated about 20 minutes after reservation time. Staff was working hard to get people seated fast.
   

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2. J

   Jossana

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We only waited for 20 minutes after reservation. It took a little bit to get an item that I ordered after my food was received. Knowing that it was a holiday and very busy, it was ok. However, I don't think I will visit again. Not impressed with the food
   

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3. D

   Danica

   Columbus

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was Valentine’s Day and I made reservations. We waited for an hour to be seated. We also kept getting quoted different times for when we’d be seated. The busier didn’t wipe down our table properly. He wiped the table but didn’t dry it so we sat at a wet table and he didn’t even check the seats because when we went to sit down seats had crumbs and a napkin from the last guests that sat there. Finally, our server barely came and checked on us. We saw her a total of 3-4 times in one night as she continued to keep checking on the other guests sitting near us, she didn’t keep our glasses full, and she didn’t bother to offer much or ask us how we were doing. The food was decent but we had such a bad experience that we were ready to go and didn’t want to try any desserts.
   

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4. M

   Mike

   Columbus

   11 reviews

   5.0

   11 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ’s Brewhouse is a go to fav for our family. And Demya, our waitress, was awesome!
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded 6 days ago

   Thanks for the great feedback, Mike! We're thrilled to hear BJ's Brewhouse is a family favorite. Demya will be delighted to know she made your experience special. We look forward to welcoming you back soon!
   

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5. P

   Pete

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined on 26 January 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Well, a bit understaffed as far as service. We sat on the floor but the bartender was our waitress. Not sure why management did that to her. Food receipt was slow. Venue was underheated. It is winter outside of the kitchen. Probably will not be back.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on 28 January 2025

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Easton Town Center restaurant. Allow us a few days to get back to you. Thank you.
   

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6. P

   Pat

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Brittany or server at the bar was fantastic. But I would not say we truly had reservations even though we did. It did not take priority over other people waiting. I know it was a busy Saturday but they didn't even consider our reservations with any validity at all. But Britney really helped make the evening great
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on 28 January 2025

   Thanks for your feedback, Pat! We're thrilled to hear you enjoyed the food and Brittany's service. We’re sorry to hear about the reservation mix-up and appreciate your understanding. Your experience is important to us, and we’ll work on improving our reservation system. Hope to see you again soon!
   

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7. L

   Lachandra

   Columbus

   1 review

   5.0

   1 review

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the Avocado Egg Rolls. We went on a Thursday and had the daily special. Everything was prepared perfectly and our service was outstanding.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on 21 January 2025

   Thanks for the awesome feedback, Lachandra! We’re thrilled you enjoyed the Avocado Egg Rolls and the daily special. Our team works hard to provide great service, and it’s fantastic to hear you had a wonderful experience. Hope to see you again soon!
   

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8. S

   Sally

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The worst dining experience I’ve ever had. After 3 hours, we left without 2 meals being served; with every single bill incorrect; and charged for the 2 meals that never came! Everyone’s food was cold, delayed and incorrect.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on 13 January 2025

   Thank you for sharing your experience Sally. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. G

   Gary

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there during the OSU Bowl game and the restaurant was quite busy. The wait staff and kitchen did not miss a beat; they were prompt, courteous and extremely attentive to the customers. A shout-out to Megan who is indeed an asset to the BJ’s servers.
   

   BJ's Restaurant & Brewhouse - Easton Town CenterResponded on 12 January 2025

   Thanks, Gary! We’re thrilled to hear you enjoyed your visit during the OSU Bowl game. Our team works hard to provide great service, and we’ll make sure to pass along your kind words to Megan. Hope to see you again soon!
   

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10. C

    Christina

    Columbus

    4 reviews

    3.0

    4 reviews

    Dined on 31 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Service wasn’t great. Waitress had to many tables and couldn’t handle it. The person bringing the orders was clueless on where to take the orders. Walking around and making the food cold because she didn’t know what table to take it to. I see the restaurant not lasting long.
    

    BJ's Restaurant & Brewhouse - Easton Town CenterResponded on 3 January 2025

    Thank you for sharing your experience Christina. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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