BJ's Restaurant & Brewhouse - Del Amo

Review summary

1. M

   Marian VIP

   Los Angeles19 reviews

   4.0

   Dined on 20 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   I came to celebrate a birthday and I must say Mia the bartender can make a mean hurricane martini. Kudos to Mia. I haven’t one that tastes that good since my last visit to NOLO. Rogelio was our server. The blackened salmon Cesar salad was delicious and perfect portion of serving. The restaurant and bathrooms were clean but door to the storage room in the women’s bathroom was open and if a guest is not paying attention, she could get serious hurt. I truly enjoyed the music while . The birthday girl enjoyed her birthday Pizookie. I HIGHLY RECOMMEND you check the knives, forks and plates. Each of us had to ask for clean silverware and plates. It’s sad that someone rolled the dirty silverware into cloth napkins.
   

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   BJ's Restaurant & Brewhouse - Del AmoResponded on 24 February 2025

   Marian, thanks for the thoughtful feedback! We’re thrilled you enjoyed Mia's hurricane martini and the blackened salmon Caesar salad. We’ll definitely address the silverware issue and the storage room door. Your recommendations help us improve, and we appreciate your support! Happy to hear the birthday celebration was a success!
   

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2. T

   Torri

   Los Angeles1 review

   4.0

   Dined on 7 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We chose to celebrate my daughter’s 21st birthday at BJs and no one sang to her which was a bummer. Quality of food has declined over the years. We also wanted to order happy hour drinks at the bar while waiting for our table but the bartender took a long time to close someone else’s tab (that could have waited) so we were told we couldn’t order happy hour since “the computers automatically changed to regular pricing”. Wasn’t super thrilled about this experience.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 8 January 2025

   Torri, thank you for sharing your feedback. We’re glad you chose us for your daughter’s special day, but we’re sorry to hear about the missed celebration and service delays. Your comments are valuable, and we’ll work on improving these experiences. We appreciate your input and hope to welcome you back soon.
   

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3. D

   Dora

   Los Angeles1 review

   1.0

   Dined on 5 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Got 2 of our orders wrong and never fixed it although they said they would. We waited a long time just to get someone to respond to our request to have a take out for the remaining order that was correct. The waitress kept apologizing for being overwhelmed with the extra tables she was waiting. We’re never going back and this was our 1st time there.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 6 January 2025

   We completely understand your frustration with the wait you had to endure; our team should have been much more timely and attentive with your meal. Thank you for your feedback. If there is anything else you would like to share with us, please email feedback@bjsrestaurantscom with the name your review was posted under and that it is about our Del Amo restaurant. Please allow us a few days to get back to you. Thank you.
   

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4. M

   Mallory

   Los Angeles2 reviews

   3.0

   Dined on 4 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our server didn't write anything down and our orders came out wrong: we had completely different side dishes show up instead, and they forgot our add-ons. They did nothing for my partners birthday, which was super disappointing.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 5 January 2025

   Thank you for sharing your experience Mallory. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. K

   Katheryen

   Los Angeles2 reviews

   4.0

   Dined on 29 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our waitress was so kind the food was ok . My Mac nd cheese was cold
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 30 December 2024

   Katheryen, thanks for your feedback! We're glad to hear our waitress made a positive impression. We’re sorry to learn about your mac and cheese being cold; we’ll address this with our kitchen team to ensure it’s perfect next time. We appreciate your input!
   

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6. E

   Erin

   Los Angeles3 reviews

   5.0

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great!! Service staff was excellent
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 8 December 2024

   Thanks for the fantastic feedback, Erin! We’re thrilled to hear you enjoyed the food and had such a great experience with our service staff. Your support means a lot to us, and we can’t wait to welcome you back!
   

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7. R

   Rosaline VIP

   Los Angeles13 reviews

   2.0

   Dined on 2 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   The service was HORRIBLE. The waiter was not attentive and kept forgetting things. We had to ask multiple times for things to the point where I had to have the manager come over and attend to us. The bill was incorrect. Our food came out cold. Just NOT a pleasant experience overall.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 3 December 2024

   Thank you for bringing this to our attention, Rosaline. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

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8. L

   Laura

   Los Angeles12 reviews

   4.0

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Waiters were transitioning their shifts. Both were warm & helpful. I had the spicy peanut noodles and they were surprisingly great. A bit on the noisy side but it was a Saturday night.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 25 November 2024

   Laura, thank you for the feedback! We’re glad to hear you enjoyed the spicy peanut noodles and that our team made a positive impression. We appreciate your understanding about the weekend bustle. Hope to see you again soon for another tasty experience!
   

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9. A

   Anna VIP

   Los Angeles3 reviews

   1.0

   Dined on 13 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst service ever! Awful waitress and manager, waited over 1/2 hour for mediocre hamburger had to get out of my seat to track down the manager and waitress and still didn’t come to the table to help, will never return!
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 14 November 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Del Amo restaurant.
   

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10. M

    Myra

    Los Angeles2 reviews

    2.0

    Dined on 2 November 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    We were a party of 7 with three toddlers. Food was great, once it arrives. Servers were not attentive and do not announce breaks or server changes. ALL servers walk by without a glance. Finished and stacked dinner plates went unnoticed and only removed when we walk up to the register twice to directly request our table be cleaned. Refills were few and far in between. Apparently requesting a kids fruit cup to be only strawberries takes four attempts. This place was a one and done for us.
    

    BJ's Restaurant & Brewhouse - Del AmoResponded on 21 November 2024

    Myra, we appreciate your feedback and apologize for the service issues you experienced. It's disappointing to hear we fell short during your visit. We're addressing these concerns with our team to ensure a better experience in the future. Thank you for sharing your thoughts with us.
    

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