BJ's Restaurant & Brewhouse - Del Amo

Review summary

1. A

   Anna

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst service ever! Awful waitress and manager, waited over 1/2 hour for mediocre hamburger had to get out of my seat to track down the manager and waitress and still didn’t come to the table to help, will never return!
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 14 November 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Del Amo restaurant.
   

   Is this helpful?

   Report
2. M

   Myra

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We were a party of 7 with three toddlers. Food was great, once it arrives. Servers were not attentive and do not announce breaks or server changes. ALL servers walk by without a glance. Finished and stacked dinner plates went unnoticed and only removed when we walk up to the register twice to directly request our table be cleaned. Refills were few and far in between. Apparently requesting a kids fruit cup to be only strawberries takes four attempts. This place was a one and done for us.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded 2 days ago

   Myra, we appreciate your feedback and apologize for the service issues you experienced. It's disappointing to hear we fell short during your visit. We're addressing these concerns with our team to ensure a better experience in the future. Thank you for sharing your thoughts with us.
   

   Is this helpful?

   Report
3. S

   Sam

   Los Angeles

   25 reviews

   vip
   4.0

   25 reviews

   Dined on 1 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The restaurant was packed. Food delivery was much slower than usual. Kitchen too small or understaffed?
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 2 November 2024

   Thanks for your feedback, Sam! We appreciate your understanding during busy times. We're actively working on improving our service speed and will ensure your next visit is smoother. Your experience matters to us, and we hope to see you again soon!
   

   Is this helpful?

   Report
4. C

   Connie

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Service! Wonderful Food! We had such a special time! Thank You!
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 6 October 2024

   Connie, we’re thrilled to hear you had a special time with us! Thank you for the kind words about our service and food. We can’t wait to welcome you back for another memorable experience!
   

   Is this helpful?

   Report
5. Z

   Z’kaira

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 26 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Maya was the best waiter ever!! We will be back soon
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 1 October 2024

   Thanks for the fantastic feedback! We’re thrilled to hear that Maya made your experience special. We can’t wait to welcome you back soon for another great visit!
   

   Is this helpful?

   Report
6. N

   Nancy

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 10 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were waiting for the guests of honor so we took up too much time for our server. She handled it like a champ.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 11 September 2024

   Thanks for the fantastic feedback, Nancy! We're thrilled to hear that our server provided such great service, even while you waited. We appreciate your understanding and hope to see you again soon for another wonderful experience!
   

   Is this helpful?

   Report
7. J

   Jaclyn

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 9 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service. The football was a get game and good food
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 14 September 2024

   Thanks, Jaclyn! We're thrilled to hear you enjoyed the game and our food. Our team works hard to provide great service, and your feedback means a lot. We can't wait to welcome you back for more exciting moments!
   

   Is this helpful?

   Report
8. A

   Anna

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 29 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a nice experience. We didn’t have to wait for our reservation. Service cm was great.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 30 August 2024

   Thank you, Anna! We’re thrilled to hear you had a great experience with us and that our team provided excellent service. Your feedback means a lot, and we can’t wait to welcome you back soon!
   

   Is this helpful?

   Report
9. D

   Donna

   Los Angeles

   19 reviews

   5.0

   19 reviews

   Dined on 8 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Hamburger was Delicious as well as French Fries. All staff were welcoming - we had Great Service from our Server!
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 9 August 2024

   Thank you for this kind review, Donna. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
   

   Is this helpful?

   Report
10. NA

    NenitaA

    Los Angeles

    5 reviews

    2.0

    5 reviews

    Dined on 4 August 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    We got in right away because we had a reservation. It's been awhile since we have eaten here. Maybe 4-5 tears ago. The service is so so and when we got our order it was wrong. Food was dry and we run out if ranch sauce and had to wait for it and my appetite was already gone. Why will they give me 1/8 cup of sauce for so many chicken wings. Can't wait to get out of that restaurant. It used to be good. Don't bother yourself to go there.
    

    BJ's Restaurant & Brewhouse - Del AmoResponded on 5 August 2024

    Hi Nenita. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
    

    Is this helpful?

    Report