BJ's Restaurant & Brewhouse - Del Amo

Review summary

1. R

   Rosaline

   Los Angeles

   12 reviews

   vip
   2.0

   12 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   The service was HORRIBLE. The waiter was not attentive and kept forgetting things. We had to ask multiple times for things to the point where I had to have the manager come over and attend to us. The bill was incorrect. Our food came out cold. Just NOT a pleasant experience overall.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded 2 days ago

   Thank you for bringing this to our attention, Rosaline. We are terribly sorry for our service during your visit. Our staff should be much more attentive, and we will address this with them. We hope you will give us another chance and if anything about your experience can be improved, don't hesitate to bring it to the attention of one of our managers.
   

   Is this helpful?

   Report
2. L

   Laura

   Los Angeles

   12 reviews

   4.0

   12 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Waiters were transitioning their shifts. Both were warm & helpful. I had the spicy peanut noodles and they were surprisingly great. A bit on the noisy side but it was a Saturday night.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 25 November 2024

   Laura, thank you for the feedback! We’re glad to hear you enjoyed the spicy peanut noodles and that our team made a positive impression. We appreciate your understanding about the weekend bustle. Hope to see you again soon for another tasty experience!
   

   Is this helpful?

   Report
3. A

   Anna

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst service ever! Awful waitress and manager, waited over 1/2 hour for mediocre hamburger had to get out of my seat to track down the manager and waitress and still didn’t come to the table to help, will never return!
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 14 November 2024

   We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Del Amo restaurant.
   

   Is this helpful?

   Report
4. M

   Myra

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   We were a party of 7 with three toddlers. Food was great, once it arrives. Servers were not attentive and do not announce breaks or server changes. ALL servers walk by without a glance. Finished and stacked dinner plates went unnoticed and only removed when we walk up to the register twice to directly request our table be cleaned. Refills were few and far in between. Apparently requesting a kids fruit cup to be only strawberries takes four attempts. This place was a one and done for us.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 21 November 2024

   Myra, we appreciate your feedback and apologize for the service issues you experienced. It's disappointing to hear we fell short during your visit. We're addressing these concerns with our team to ensure a better experience in the future. Thank you for sharing your thoughts with us.
   

   Is this helpful?

   Report
5. S

   Sam

   Los Angeles

   25 reviews

   vip
   4.0

   25 reviews

   Dined on 1 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   The restaurant was packed. Food delivery was much slower than usual. Kitchen too small or understaffed?
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 2 November 2024

   Thanks for your feedback, Sam! We appreciate your understanding during busy times. We're actively working on improving our service speed and will ensure your next visit is smoother. Your experience matters to us, and we hope to see you again soon!
   

   Is this helpful?

   Report
6. C

   Connie

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Service! Wonderful Food! We had such a special time! Thank You!
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 6 October 2024

   Connie, we’re thrilled to hear you had a special time with us! Thank you for the kind words about our service and food. We can’t wait to welcome you back for another memorable experience!
   

   Is this helpful?

   Report
7. Z

   Z’kaira

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 26 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Maya was the best waiter ever!! We will be back soon
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 1 October 2024

   Thanks for the fantastic feedback! We’re thrilled to hear that Maya made your experience special. We can’t wait to welcome you back soon for another great visit!
   

   Is this helpful?

   Report
8. N

   Nancy

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 10 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We were waiting for the guests of honor so we took up too much time for our server. She handled it like a champ.
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 11 September 2024

   Thanks for the fantastic feedback, Nancy! We're thrilled to hear that our server provided such great service, even while you waited. We appreciate your understanding and hope to see you again soon for another wonderful experience!
   

   Is this helpful?

   Report
9. J

   Jaclyn

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 9 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service. The football was a get game and good food
   

   BJ's Restaurant & Brewhouse - Del AmoResponded on 14 September 2024

   Thanks, Jaclyn! We're thrilled to hear you enjoyed the game and our food. Our team works hard to provide great service, and your feedback means a lot. We can't wait to welcome you back for more exciting moments!
   

   Is this helpful?

   Report
10. A

    Anna

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 29 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a nice experience. We didn’t have to wait for our reservation. Service cm was great.
    

    BJ's Restaurant & Brewhouse - Del AmoResponded on 30 August 2024

    Thank you, Anna! We’re thrilled to hear you had a great experience with us and that our team provided excellent service. Your feedback means a lot, and we can’t wait to welcome you back soon!
    

    Is this helpful?

    Report