BJ's Restaurant & Brewhouse - Desert Ridge

Review summary

1. C

   Catlina

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Made a reservation and arrived to the restaurant, hostess and manager couldn’t find our reservation then stated they gave it away
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 2 days ago

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Desert Ridge restaurant. Allow us a few days to get back to you. Thank you.
   

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2. OT

   OpenTable Diner

   Tucson

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great had a great time. The brownie pozookie was good!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded 4 days ago

   Thanks! We're thrilled to hear you had a great time and enjoyed the brownie Pizookie. Your feedback means a lot to us, and we can't wait to welcome you back for more delicious treats!
   

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3. R

   Robert

   New York City

   5 reviews

   3.0

   5 reviews

   Dined on 20 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   Did not know this was a chain. Unappealing at first impression. Reasonable food quality/quantity and service quality, emphasis on the latter saved the day.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 21 November 2024

   Robert, we appreciate your honest feedback. We're glad to hear that our service made a positive impact, even if the first impression didn’t meet your expectations. We're always striving to improve and hope to offer a more appealing experience next time. Thank you for sharing!
   

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4. S

   Sue

   San Francisco

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved the whole experience except that the noise level of the background music prevented us from hearing parts of conversation.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 28 October 2024

   Sue, thank you for your wonderful feedback! We're thrilled you enjoyed the experience overall. We appreciate your input about the music volume and will certainly look into it to enhance our guests' conversations. Your insights help us improve!
   

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5. OT

   OpenTable Diner

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 19 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. The waiters were great. Slightly noisy. Great place.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 20 October 2024

   Thanks! We're thrilled you loved the food and service. We appreciate your feedback on the noise level and will keep it in mind. Hope to see you again soon for another great experience!
   

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6. C

   Cheryl

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on 7 October 2024

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 5

   The restaurant was very pleasant, the food was wonderful; I’m sorry to report that our server was mediocre. A real Debbie downer.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 9 October 2024

   Cheryl, thanks for the fantastic feedback! We’re thrilled you enjoyed the food and atmosphere. We’ll definitely address your server experience to ensure everyone leaves with a smile. Looking forward to your next visit!
   

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7. S

   Sally

   Phoenix

   11 reviews

   vip
   5.0

   11 reviews

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and good. So accommodating. We will be back often.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 8 October 2024

   Sally, we’re thrilled to hear you enjoyed our service and food! Your satisfaction means the world to us, and we can’t wait to welcome you back for more great experiences. Thank you for your support!
   

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8. R

   Rebecca

   Phoenix

   1 review

   5.0

   1 review

   Dined on 22 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing fast friendly bj's food always has been so very good. Made our daughters birthday just absolutely perfect. Can't thank open table and BJ's enough. Will definitely use again.
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 23 September 2024

   Rebecca, we’re thrilled to hear that BJ's helped make your daughter's birthday so special! It's great to know you enjoyed the fast, friendly service and delicious food. We look forward to serving you again for more memorable occasions!
   

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9. K

   Kathy

   Minneapolis

   15 reviews

   5.0

   15 reviews

   Dined on 8 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Must be a popular spot, it was totally full during the summer season. It was a great spot!! Food and service was great!!!!!
   

   BJ's Restaurant & Brewhouse - Desert RidgeResponded on 11 September 2024

   Kathy, we're thrilled to hear you enjoyed your experience! Our team works hard to deliver great food and service, and it's wonderful to see that reflected in your visit. Thank you for your support, and we hope to welcome you back soon!
   

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10. J

    Jen

    Phoenix

    32 reviews

    vip
    3.0

    32 reviews

    Dined on 8 September 2024

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Waaaay too fast. We felt very rushed. From the moment we got there to the moment we left. Kinda frustrating. We tried to slow it down but it didn’t work. It was a record meal time. We took 1/2 our meal home so we didn’t eat fast or anything. The food just came fast and then, check and time to go! Our drinks weren’t refilled. I wanted more tea but they never came back to the table. It was annoying. Oh well.
    

    BJ's Restaurant & Brewhouse - Desert RidgeResponded on 10 September 2024

    Thanks for sharing your experience, Jen. We’re sorry to hear you felt rushed during your visit. We appreciate your feedback about the service and will work on ensuring a more relaxed dining atmosphere. Your comfort is important to us, and we hope to serve you better next time.
    

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