BJ's Restaurant & Brewhouse - Elk Grove

Review summary

1. J

   Jeannette

   Unspecified1 review

   1.0

   Dined on 9 March 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 3

   Once seated, the service was good and server did amazing. However, the restaurant COULD NOT FIND our opentable reservation and did not honor it even when shown a screenshot of the reservation. It was prom night so we were late to prom and that was frustrating. I was especially confused when the number used for the open table reservation received a text that seating was ready, when the restaurant never got that number from me…. Be wary of booking a reservation through here since they didn’t honor it…
   

   Is this helpful?

2. JL

   JesseL

   San Francisco11 reviews

   2.0

   Dined on 1 March 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The service was good, food c-.. The wait using Open Table, excellent. We will give the establishment a rest for a while. Overall, not the greatest!
   

   Is this helpful?

3. J

   Jenice

   Sacramento2 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made a reservation, arrived 10 mins before my reservation and was told it was going to be 1.5 hour wait. What the point of making a reservation?! Anyways; we decided to wait. We followed up later asking how much longer and was told we will receive a text when our table is ready. 4 hours later, we never received a text.
   

   Is this helpful?

4. C

   Carolyn

   San Francisco1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very busy day, sitted for an hour, food served after 1.5 hours
   

   Is this helpful?

5. A

   Andrea

   Sacramento1 review

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. I was worried it would be noisy but it wasn’t . Lunch time was a perfect time . We had a reservation for 5 and were seated in a nice big booth. Great service by Jorge !
   

   Is this helpful?

6. M

   Megan

   Sacramento4 reviews

   1.0

   Dined on 13 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible experience where there 3.5 hours not because we wanted to be. Our waiter took out order and we didn’t get food for 1.5 hours…. She didn’t deliver it someone else did and one dish was wrong one was stone cold. But she never came to the table to tell her… we had to hunt down a manager. Then we sat (NOTHING RESOLVED) for another 30 min with dirty dishes no refills and nothing resolved with food after we complained… then she pops up says hey wanna order a dessert… takes a plate and we wait another 30 min. Horrible service. Horrible food quality and horrible manager response. He said “I’ll talk to her” and she can over and said “i heard you you had an issue with your food” um the ma’am the issue would be an issue if you just attended to your table. Horrible experience and for the manager not to come to the table and check on us after that was dumb… we also had to go to a hostes stand and find our own to go boxes cuz no one would bring us them…
   

   Is this helpful?

7. C

   Cody

   Sacramento1 review

   3.0

   Dined on 12 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I had a reservation for 8 and didn't get seated till 8:45 and then the food was ok but luckily they offered to replace the dishes
   

   Is this helpful?

8. E

   Elke

   Sacramento7 reviews

   5.0

   Dined on 6 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall everything was great except the women’s restroom was a mess. Garbage can was full and a few stalls were out of TP. Never seen it like that.
   

   Is this helpful?

9. J

   John

   Sacramento8 reviews

   1.0

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Disappointing food, overpriced for sure for what it was.
   

   Is this helpful?

10. D

    Dan

    Sacramento1 review

    2.0

    Dined on 25 December 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 4

    We were there on Christmas Eve at 5:45 with a party of 6. It was busy and it took quite a while to get our food. My son ordered a steak to be cooked medium. It came under cooked and looked like it hadn't even been flipped on the grill so it was sent back. They returned the same steak, this time over cooked. By the time everyone was finished eating, it was nearly 8:00 and was close to our grandsons' bedtime. Our server was doing his best but it appeared that you were under staffed on what should have been known to be a busy night. The server was very apologetic. I would have thought that a manager would have made some kind of adjustment to the bill but that didn't happen. My wife and I are visiting from out of town and I'm not sure if I could recommend your restaurant.
    

    Is this helpful?