BJ's Restaurant & Brewhouse - Escondido

Review summary

1. c

   cheryl

   VIP

   San Diego

   41 reviews

   5.0

   41 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We ordered the jambalaya and salmon with the cherry  chipotle glaze and both were delicious. The salmon was cooked perfectly. The Cali creamin was ice cold. The service was top notch. Great job BJ’s we will be back
   

   Is this helpful?

2. A

   Alan

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I reserved a table for Valentine’s Day and I was ended up being told I still had to wait 2 1/2 hours to be seated when checking in. They claimed that the website overbooked, but I still don’t understand why they couldn’t have given us a call beforehand. There’s no point in making a reservation if we still have to wait the walk-in time. It definitely ruins the plan since we would then have to go find another restaurant to dine at during the peak hours of valentines. Overall, it is just a lack of good customer service.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded 1 day ago

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurant s.com and provide the name your review was posted under and that it is about our Escondido restaurant. Allow us a few days to get back to you. Thank you.
   

   1 person found this helpful

3. K

   Kateryna

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our experience was terrible , we came on time for our reservation and they told us to wait two hours to be seated!!!
   

   BJ's Restaurant & Brewhouse - EscondidoResponded 1 day ago

   We are sorry to read your recent experience with us was not up to par, Kateryna. We will work with our team to make sure this does not happen again.
   

   1 person found this helpful

4. J

   Juliana

   San Diego

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our waiter Kevin was delightful. No complaints there. The food service was ridiculously slow. The table reservations were doubled booked and we waited 40 minutes. They brought the appetizers after the dinner was served, never brought the extra plates and did not provide any sour cream with the potatoes. Even when we asked for the missing items. The service was so incredibly slow that they brought it out after we already dealt with it. Ridiculous. The food was a bit cold but tasty and thank God for Kevin. If it wasn't for him, we'd probably still be waiting for our Poozuki!! He finally got so frustrated that he just went in and made it himself. Bless his heart. It was a tough night! Valentine's on a Friday night.
   

   Is this helpful?

5. K

   Karen

   VIP

   Indiana

   31 reviews

   1.0

   31 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When I make an open table reservation I would expect to be seated at my reservation time or close to it. When I arrived, I was told there would be a 1 to 1 1/2 hour wait. And it wasn’t just me. Every person with a reservation was told the same thing. When I asked why this was the host said they had a 150 reservations and they had no control over the reservation system. You ruined what was to be a nice dinner out. All other restaurants were booked or had very long waits. I won’t be choosing BJ’s again.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded today

   Hi Karen. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

6. C

   Cheryl

   VIP

   San Diego

   181 reviews

   4.0

   181 reviews

   Dined on 31 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   It was very busy this evening and about a 20 min wait, even for those with reservations. Reservations this evening were booking an hour out on the app. I suspect because it was the last day of the 20% off bonus card Food was fresh, well plated with ample portion sizes. Our server was very friendly, but seemed a little overwhelmed by the volume of business tonight. Food came out in a timely manner.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 3 February 2025

   Thanks for your feedback, Cheryl! We're glad to hear you enjoyed the fresh food and friendly service, even during a busy night. We appreciate your understanding regarding the wait and look forward to providing an even better experience next time. Your support means a lot to us!
   

   Is this helpful?

7. H

   Holley

   VIP

   Phoenix

   67 reviews

   5.0

   67 reviews

   Dined on 27 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service and food. Always good here. Awesome
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 28 January 2025

   Thanks for the fantastic feedback! We're thrilled to hear you enjoyed our service and food. Your support means a lot to us, and we can’t wait to welcome you back for another awesome experience!
   

   Is this helpful?

8. G

   Greg

   VIP

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined on 27 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good, came out quickly. Waitress was very nice and efficient.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 28 January 2025

   Thanks for the awesome feedback, Greg! We're thrilled to hear you enjoyed the food and service. Our team works hard to provide a great experience, and your kind words mean a lot. Hope to see you again soon!
   

   Is this helpful?

9. C

   Cheryl

   VIP

   San Diego

   181 reviews

   4.0

   181 reviews

   Dined on 17 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Server was very friendly. My soup came out just a few minutes before the entrees. The food was a good temperature and very tasty.
   

   BJ's Restaurant & Brewhouse - EscondidoResponded on 21 January 2025

   Thank you for your feedback, Cheryl! We're glad to hear you enjoyed the friendly service and tasty food. We appreciate your patience with the timing and will work to improve that for next time. We look forward to welcoming you back soon!
   

   Is this helpful?

10. B

    Barbara

    San Diego

    175 reviews

    5.0

    175 reviews

    Dined on 13 January 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    It’s our local go to place for a casual dinner or happy hour. They also have a great beer club.
    

    BJ's Restaurant & Brewhouse - EscondidoResponded on 14 January 2025

    Barbara, we’re thrilled to be your go-to spot for casual dinners and happy hours! It’s awesome to hear you’re enjoying our beer club too. Thanks for the fantastic review!
    

    Is this helpful?