BJ's Restaurant & Brewhouse - Florence

Review summary

1. L

   Lina

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We’ve visited many times, here’s the biggest issue: just because you have open tables doesn’t mean you should fill them. If you’re short handed or backed up people will understand more if you tell them ahead of time they’ll have a short wait time until seated. These poor servers are running around as 2 managers are casually walking, that’s an issue right there. Pitch in! And… when there’s mistakes or issues at a table it’s your job to come apologize. It’s not rocket science it’s basic customer service.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded today

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurant s.com. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Florence restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. R

   Robert

   Orlando

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Service was great but we ordered steak, one was over cooked and two others were really tough.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded today

   Thanks for your feedback, Robert. We’re glad to hear the service met your expectations, but we apologize for the steak issues. Your experience is important to us, and we’ll work with our kitchen team to ensure our steaks are cooked to perfection in the future.
   

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3. D

   Damon

   Cincinnati

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great dinner. An had a great time. Will go back for sure
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 21 December 2024

   Thanks for the fantastic feedback, Damon! We're thrilled to hear you had a great dinner and enjoyed your time with us. We can’t wait to welcome you back for another amazing experience!
   

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4. g

   greg

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's service and food were very good. Our waitress was very helpful in letting us know about specials being offered. She came back just enough to check on everything. I would recommend this BJ's restaurant in Florence, Ky.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 21 December 2024

   Greg, thank you for your fantastic review! We're thrilled to hear you enjoyed the service and food at our Florence location. Our team works hard to make every visit special, and it’s great to know they made a positive impact. We appreciate your recommendation!
   

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5. A

   Angela

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food , atmosphere, service. The restrooms were clean. Thank you!
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 19 December 2024

   Thank you, Angela! We’re thrilled you enjoyed the food, atmosphere, and service. Clean restrooms are important to us, and we appreciate your kind words. Looking forward to welcoming you back soon!
   

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6. R

   Rae

   Cincinnati

   7 reviews

   2.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was painfully slow. Food was just OK. My son had 1 beer that was just terrible and sent back and the next one wasn’t much better. $9 for a beer is really too high. We won’t be back anytime soon.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 14 December 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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7. A

   Anne

   Cincinnati

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing. We were a party of 11 and he was so attentive. Such an asset to BJs.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 9 December 2024

   Thanks, Anne! We're thrilled to hear you had such a fantastic experience with our attentive server. We love making sure every guest feels special, especially with larger parties. Your feedback means a lot to us!
   

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8. L

   Lina

   Las Vegas

   3 reviews

   4.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   First visit. Host was very friendly. Server was very rough around the edges and seemed frustrated. Great menu selection and food was great!
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 25 November 2024

   Thanks for sharing your experience, Lina! We're glad you enjoyed the friendly host and great food. We appreciate your feedback about the service and will work on ensuring a smoother experience for our guests. Hope to see you again soon!
   

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9. D

   Doug

   Southwest Florida

   98 reviews

   5.0

   98 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice restaurant for a family dinner. Food choices were plentiful and the food quality was great. Definitely will return.
   

   BJ's Restaurant & Brewhouse - FlorenceResponded on 29 October 2024

   Doug, thank you for the fantastic review! We're thrilled to hear you enjoyed your family dinner and appreciated our food options and quality. We can't wait to welcome you back for another great meal!
   

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10. S

    Stephen

    Dallas

    1 review

    2.0

    1 review

    Dined on 13 October 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Bar was slow, some had cold food. Waters’s was overwhelmed. Probably left earlier than we would have. Smaller checks
    

    BJ's Restaurant & Brewhouse - FlorenceResponded on 15 October 2024

    Stephen, we appreciate your feedback and are sorry to hear about your experience. We strive for better service and quality, and your insights help us improve. We'll address these issues with our team to ensure a more enjoyable visit next time. Thank you for sharing your thoughts.
    

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