BJ's Restaurant & Brewhouse - Fort Wayne

BJ's Restaurant & Brewhouse - Fort Wayne reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. K

   Kristen

   Indiana7 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was disappointing. Forgot our appetizer and had no excuse. Waited 30 minutes for entree’s at 8 pm. Restaurant was half filled. Waitress was never around. We had to request water refills. Waitress was more concerned with flirting with someone at another table. We just never seem to have a good experience at this restaurant. We want to like it but they make it hard. Maybe we’ll try it again in 6 months or maybe not.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded 3 days ago

   Thank you for sharing your experience Kristen. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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2. W

   Wayne

   Indiana1 review

   1.0

   Dined on 12 April 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   I know they were busy as it was a Saturday and I wanted to give them the benefit of the doubt, but it ended up being some of the wirst service I've ever had. One of our plates was "stolen" so it didn't come out with the rest of the food. Our food came out tasting like it sat for a while and I watched out server have an almost 15 minute conversation with her friends 1 table over while we were waiting for our food. Then just the quick mention of the missing food, but no sorry or discount or even a manager checking in after a mess up like that. I take my girls out like once every 4 months like this and was really hoping for a better experience than this. I normally love this place, but was really left unimpressed and disappointed this time.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 14 April 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fort Wayne restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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3. G

   Greg

   Indiana4 reviews

   5.0

   Dined on 11 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Avery was awesome! My daughter’s steak had to be remade and was still a bit overdone.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 15 April 2025

   Thanks for the great review, Greg! We're thrilled to hear you had a positive experience with Avery. We always aim for perfection, and we'll ensure your feedback about the steak is addressed. Hope to see you and your daughter again soon!
   

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4. S

   Shawn

   Indiana1 review

   2.0

   Dined on 5 April 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Restaurant is one large open room with nothing to break up the reflecting noise from the whole room so it was quite loud to the point where you had to yell to be heard across the table at times. Food and drinks were very expensive, even by the standards of the 'new normal' with a modest sized pasta dish costing $20 and sandwiches and burgers costing only a couple of bucks less. Food quality was hit or miss. The broccoli cheddar soup was clumpy and gelatinous like it was frozen and only just heated up, but not quite enough. The boneless wings were literally cold and had a weird texture like they were cooked then refrigerated but weren't microwaved long enough. Ziti dish had a very rich sausage that had some grislily chunks in it that you don't expect in that sort of meat. Burger and chicken sandwich were enjoyed by the kids that ordered them. Appetizers were good, if a bit small for what you pay for. Kids' chicken tenders were enjoyed as were the fruit and fries that came with them. We were celebrating a birthday for an 11 year old and were not offered a happy birthday serenade, which was disappointing. At the end of the night we ordered 3 'pizookies.' One got comped because it was a birthday, which is a nice thing to do. They were out of regular size of one of the flavors we ordered. They substituted 2 of the 'mini' size for the 1 regular size. The mini is about half the diameter and about half the price. Price-wise, that's about even. But, as anyone who recalls high school geometry class would tell you it takes nearly 4 times as many things with half the diameter to get the same surface area. We weren't given a choice or informed until they were dropped at our table then our server scattered, never to be seen again. It was a very disappointing end to a disappointing dining experience.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 7 April 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Fort Wayne restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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5. C

   Colin

   Indiana1 review

   2.0

   Dined on 2 March 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   My previous visits to this establishment have been very good, but this last visit was quite the opposite. After reserving a table in advance, we still had to wait half an hour before being seated. Regarding the meal, my wife and I both ordered meals that included bacon. Instead of being notified that the kitchen was out of bacon, our meal was delivered without it, and we were notified upon the arrival of our food, rather than being asked ahead of time if we'd like to change our order. Not only that, but my wife had also been given the wrong side items. We had hoped to order a Pizookie for dessert but given the circumstances of the evening and the slow services, we decided to skip out. We returned the next day for the Pizookie. The dining room was only about half as full as the night before, so we thought things would move a little faster. They did not. Not only did we still wait an hour on food and drinks, but the beer I had ordered was out of stock, the Strawberry Shortcake Pizookie we ordered was not available, and the Salted Caramel Pizookie we ordered instead, was delivered without caramel. Overall, we were VERY disappointed in the service of this establishment.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 4 March 2025

   Colin, we truly appreciate your feedback. We're sorry to hear about your recent experience and the service issues you faced. This isn't the standard we strive for, and we’re actively working to improve. Thank you for bringing this to our attention; your input helps us serve our guests better.
   

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6. K

   Kevin VIP

   New Orleans6 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and atmosphere. Met friends for dinner, always a good place for casual dining.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 3 March 2025

   Kevin, thanks for the fantastic review! We're thrilled you enjoyed the food and atmosphere during your dinner with friends. We love being a go-to spot for casual dining and look forward to welcoming you back soon!
   

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7. K

   Kayla

   Indiana3 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Got sat right away for our reservation food was excellent server was great 😎😎 Ashley
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 17 February 2025

   Thanks for the fantastic review, Kayla! We’re thrilled to hear you enjoyed your experience and that Ashley took great care of you. Your support means a lot to us. We can’t wait to welcome you back for another delicious meal!
   

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8. G

   Gabriel

   Unspecified1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was horrible, service was horrible. We order the food and it was all bleeding We cancelled everything and we leave
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 16 February 2025

   Thank you for sharing your experience Gabriel. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. L

   Laura VIP

   Indiana4 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service! Busy night but all was still tjmely.
   

   BJ's Restaurant & Brewhouse - Fort WayneResponded on 16 February 2025

   Thank you, Laura! We’re thrilled to hear you enjoyed the food and service, even on a busy night. Our team works hard to ensure a great experience for everyone. We appreciate your support and look forward to having you back soon!
   

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10. J

    Jon

    Indiana1 review

    1.0

    Dined on 14 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The food was horrible. I never send food back, but this was absolutely disgusting. Will never go back.
    

    BJ's Restaurant & Brewhouse - Fort WayneResponded on 16 February 2025

    Sorry to hear you were disappointed with your meal, Jon. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
    

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