BJ's Restaurant & Brewhouse - Virginia Gateway

Review summary

1. J

   John

   Charleston

   3 reviews

   4.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Many of the menu selections as well as their signature stout were unavailable; sold out.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 12 November 2024

   Thanks for your feedback, John! We’re glad you enjoyed your experience overall. We’re working hard to restock our menu and signature stout. We appreciate your patience and hope to serve you your favorites next time!
   

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2. J

   J

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server’s name was Adam. He was so nice and the service was excellent.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 4 November 2024

   Thanks for sharing your experience! We're thrilled to hear that Adam provided excellent service. Our team works hard to create a welcoming atmosphere, and your feedback means a lot. We can’t wait to welcome you back for another great visit!
   

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3. K

   Keith

   Washington DC

   1 review

   4.0

   1 review

   Dined on 27 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great. Always love going there. Waited 20 minutes for our cocktails that never came. I finally went to the bar where the drinks were sitting. Our server was not on his game.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 29 October 2024

   Thanks for your feedback, Keith! We're thrilled you enjoyed the food but apologize for the cocktail mix-up. We’ll address this with our team to ensure better service in the future. Your experience is important to us, and we appreciate you bringing this to our attention!
   

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4. L

   Laura

   Washington DC

   1 review

   3.0

   1 review

   Dined on 26 October 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Seating was an issue at first. Hostess was overwhelmed and didn’t appear to be fully trained.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 29 October 2024

   Thanks for your feedback, Laura. We apologize for the seating issue and understand how frustrating that can be. We're actively working to improve our training processes to ensure a smoother experience. Your insights are valuable as we strive to enhance our service.
   

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5. J

   Jeni

   Washington DC

   30 reviews

   vip
   5.0

   30 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Above and beyond service. Thank you to the staff for going out of their way.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 28 October 2024

   Jeni, we’re thrilled to hear you had such a positive experience! Our team always strives to provide exceptional service, and your kind words motivate us to keep going. Thank you for recognizing their efforts!
   

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6. S

   Stephanie

   Richmond

   1 review

   5.0

   1 review

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was super nice and good. The food was delicious!
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 6 October 2024

   Thanks for the fantastic feedback, Stephanie! We’re thrilled to hear you enjoyed the service and the food. Our team works hard to create great experiences, and your kind words mean a lot. We can’t wait to welcome you back for more delicious meals!
   

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7. M

   MI SUK

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and excellent food! Made reservations on open table and was seated immediately by hostess. Adam, our waiter did a great job quickly getting our orders and was courteous and professional-Highly recommend!
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 23 September 2024

   Thank you for the fantastic feedback! We're thrilled to hear you enjoyed the service and food. Adam will be glad to know you appreciated his efforts. We look forward to welcoming you back for another great experience!
   

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8. N

   Niki

   Washington DC

   2 reviews

   4.0

   2 reviews

   Dined on 6 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always good food and service. In and out within a hour or so.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 8 September 2024

   Thanks for your feedback, Niki! We're glad to hear that you enjoyed the food and service. We strive to keep things efficient while delivering quality. Looking forward to welcoming you back soon!
   

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9. R

   Ray

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined on 1 September 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The gentleman we had as a server was none existent. We had to get the person who sat us get the server to come take our order, then he didn’t bring our drinks for over 30 minutes, then the food came and again he was not around.
   

   BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 2 September 2024

   Thanks for your feedback, Ray. We're glad you enjoyed your overall experience, but we’re sorry to hear about the service issues you encountered. We’ll address this with our team to ensure better communication and timely service in the future. Your input helps us improve!
   

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10. D

    Dale

    Washington DC

    2 reviews

    3.0

    2 reviews

    Dined on 31 August 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Arrived 5 minutes prior to the reservation time and the hostess informed us we had to wait 15 minutes. Asked her what the purpose of a reservation if we had to wait for such an extended time and there was no answer or explanation. Everything was slow. Arrived at 5:55pm and left well after 8pm. 3 of us ordered the prime special. I ordered a medium and parts were well done. The prime rib lacked flavored that it’s had on previous visits. Sides were warm but not hot, I had the mac and cheese and mashed potatoes. The prime rib special is a good value as you get soup or salad then prime rib and two sides, a dessert. Service was good but could have been better but it was busy. More or less frustrated with having to wait even when arriving prior to the reservation time and the long length it took to receive every thing.
    

    BJ's Restaurant & Brewhouse - Virginia GatewayResponded on 2 September 2024

    Dale, thanks for sharing your experience. We apologize for the wait and the issues with your meal. Your feedback is valuable and helps us improve. We’re glad you appreciated the value of the prime rib special, and we hope to provide a better experience on your next visit.
    

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