BJ's Restaurant & Brewhouse - Goodyear

Review summary

1. B

   Bill

   VIP

   Phoenix

   25 reviews

   2.0

   25 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We are regular customers and this was the worst experience we have had here. First we had a 6:30 reservation and upon arrival were told all reservations were double booked so there would be a wait? Twenty minutes later after waiting a manager seated us. Ten minutes waiting for a server a different manager who recognized us came by and asked an adjacent server to take our order. We ordered wine and just soup and salads. A few minutes later the soup and salads arrived but no wine. Half way through the salad and soup the manager walked by and we asked where our wine was. He then spoke to our server who went to the bar. We really didn’t want the wine then but we just let it go. Our server returned a few minutes later and told us the delay was due to no wine glasses were available till then. We were almost through with our meal but took the wine anyway. Our server James was very apologetic and offered refills on the salads or soup but we declined. He brought us two mini pizzukis apologizing again about servering with plastic spoons as there was no regular spoons available and asked if we wanted anything else to drink. I asked if we could have two decafs and he said yes but we got tired of waiting and after doing the mobile pay just left. It was the worst experience we have ever had here. I’m guessing there were dishwasher problems in the kitchen. If a reservation doesn’t mean anything why do them. Richard the senior manager wasn’t there, that’s how often we have gone there.
   

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2. E

   Elisesa

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My Family enjoyed the food and service every thing was great
   

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3. D

   Dee

   VIP

   Phoenix

   45 reviews

   4.0

   45 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our server was fantastic! My Diet Coke didn’t taste right but I kept it Food was good. Very noisy. We’ll be back
   

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4. P

   Phillip

   Phoenix

   87 reviews

   5.0

   87 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We would and will definitely return for another visit. Good food, great service and comfortable atmosphere
   

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5. D

   Debbie

   VIP

   Orange County

   18 reviews

   5.0

   18 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Came in to celebrate my mom’s 85th birthday and they made her feel so special! Food was delicious (3 of us had 3 different $13 meal deals, and each one was so good - fried chicken, cheese burger and chicken parm), plus our waitress was fantastic. Really nice meal, great prices, pazookies were a huge hit, felt really welcoming and taken care of from start to finish. Nice job!
   

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6. K

   Kristy

   Montana

   6 reviews

   5.0

   6 reviews

   Dined on 24 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a party of eight arriving at several different times. Our waitperson was always there taking care of each of us when we needed a drink (or spilled a drink). Food was delicious and served in a timely manner. Everyone was very friendly and welcoming.
   

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7. F

   Fatima

   Phoenix

   1 review

   5.0

   1 review

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our server today, Vanessa, was superb! it’s always a great dining experience on each visit that we make at BJ’s , worth the money. we dont feel pressured when ordering and defintely attentive employees.
   

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8. C

   Connie

   Phoenix

   60 reviews

   5.0

   60 reviews

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful server tonight- Angelina. She was knowledgeable, prompt with service. Please thank her again from us!
   

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9. P

   Pete

   Phoenix

   1 review

   4.0

   1 review

   Dined on 10 October 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great vibe in the restaurant, food was excellent all around, but the service did lack. The server wasn't personable with me or my date, when she did come to the table it was super quick, there and gone. When the food was brought to the table, it was dropped off to us and then they were gone!
   

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10. B

    Bill

    VIP

    Phoenix

    25 reviews

    4.0

    25 reviews

    Dined on 6 October 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    Love the place and they offer great food at a very reasonable price. Our biggest negative is periodically we have to send the food back due to it being served lukewarm. Quality and portions are very good and most times the service is excellent. Last night we went in specifically for the double boned pork chop which we really like but they were out of it by 6pm. Instead I ordered the prime rib which was excellent and my wife ordered. Chicken parmigiana which was cold and had to be returned. The pork chops are frequently not available but the manager advised us to call him in the future and he would reserve two for us. That’s great service!
    

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