BJ's Restaurant & Brewhouse - Henderson

Review summary

1. K

   Kevin

   Las Vegas

   88 reviews

   vip
   3.0

   88 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   This was an unusual dining experience. The server was excellent; however, the delivery of food was slow. The appetizers (chicken wings and mozzarella sticks were luke warm), and the steakhouse salad was not delivered the way I ordered. The steak came out medium rare when I ordered the meat, medium well. It took over a half hour to deliver the Pizookies. However, they recovered very well by addtressing these issues appropriately and comped a few of the items on our check. Thank you!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 12 November 2024

   Thank you for your feedback, Kevin. We’re glad to hear our team addressed the issues and appreciate your understanding. We strive for excellent service and will work on improving our food delivery times and accuracy. Your experience is important to us, and we hope to welcome you back soon!
   

   Is this helpful?

   Report
2. T

   Thomas

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu has just about anything you’d want, making it difficult to choose sometimes! Everything I’ve had their makes me want to come back soon. We topped off delicious meals with the trio pazooki! Way to end the evening!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 4 November 2024

   Thomas, we're thrilled to hear you enjoyed our diverse menu and the trio pizookie! It's great to know our offerings leave you wanting more. We can’t wait to welcome you back for another delicious experience!
   

   Is this helpful?

   Report
3. K

   Kath

   Washington DC

   1 review

   5.0

   1 review

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent. Enjoyed the smothered steak special. Salads fresh, food hot/warm. Server was attentive and helpful!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 30 October 2024

   Thanks for the fantastic review! We're thrilled to hear you enjoyed the smothered steak special and found our salads fresh. Our team takes pride in delivering great food and service, and it's wonderful to know we hit the mark for you!
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   Las Vegas

   3 reviews

   2.0

   3 reviews

   Dined on 20 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Husband's French dip was served with Swiss instead of the provolone cheese he'd requested, on not melted at all, and they forgot to bring pickles, horseradish, and the coleslaw. The coleslaw was kind of bland. My personal sized pizza was served without the diced tomato that I ordered, and it was devoid of sauce. The texture seemed....off. The previous time I had one of their pizzas (several years ago) it was so good!! Also, they have Pepsi instead of Coke. All in all, a somewhat disappointing experience.
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 21 October 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

   Report
5. G

   Garry

   Las Vegas

   18 reviews

   5.0

   18 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super. Customer Service great. Food very good. Restaurant was packed.
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 21 October 2024

   Thanks for the fantastic feedback, Garry! We're thrilled to hear you enjoyed our food and service, even during busy times. Your support means a lot to us, and we can’t wait to welcome you back for another great experience!
   

   Is this helpful?

   Report
6. s

   savina

   Las Vegas

   1 review

   1.0

   1 review

   Dined on 16 October 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   server was rude and checked on us once and hosts were also very rude
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 24 October 2024

   We are sorry to read your recent experience with us was not up to par, Savina. We will work with our team to make sure this does not happen again.
   

   Is this helpful?

   Report
7. J

   James

   Las Vegas

   24 reviews

   3.0

   24 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   Too noisy. Felt rushed. Steak was tough. Other members of my party said their food was good.Pizookie was excellent. Just too busy for me. This is obviously a popular restaurant, but I won't come back until today's experience is forgotten. I felt crowded in the whole time. But I did enjoy the conversation at the next table.
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 1 October 2024

   Sorry to hear you were disappointed with your meal, James. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

   Is this helpful?

   Report
8. M

   Melanie

   Las Vegas

   29 reviews

   vip
   5.0

   29 reviews

   Dined on 16 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BJ's is the best place to go if you can't agree on the the type of food you want. The menu is so varied that it is easy to find something good to eat. We highly recommend the gluten-free pizza!
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 18 September 2024

   Melanie, thank you for the fantastic review! We're thrilled to hear that our diverse menu made it easy for you to find something delicious. The gluten-free pizza is a fan favorite! We appreciate your recommendation and look forward to welcoming you back soon.
   

   Is this helpful?

   Report
9. M

   Maureen

   Las Vegas

   48 reviews

   vip
   5.0

   48 reviews

   Dined on 7 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was fantastic. (Male) Hostess also kept stopping by to see if all was well and kidding with two of our ladies who were having 87th birthdays.
   

   BJ's Restaurant & Brewhouse - HendersonResponded on 7 September 2024

   Maureen, we're thrilled to hear you had such a wonderful experience! It's great to know our team made your celebration special. Thank you for sharing your kind words about our fantastic waiter and hostess! We look forward to welcoming you back for more memorable moments.
   

   Is this helpful?

   Report
10. M

    Martha

    Las Vegas

    20 reviews

    vip
    5.0

    20 reviews

    Dined on 25 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Christina was very patient and courteous. When you have teenagers that can’t make up their minds patience is a must. Thank you Christina our evening was great!
    

    BJ's Restaurant & Brewhouse - HendersonResponded on 28 August 2024

    Martha, thank you for your wonderful feedback! We're thrilled to hear that Christina's patience made your evening enjoyable. We understand the teenage indecision can be a challenge, and it’s great to know she handled it well. We look forward to seeing you again soon!
    

    Is this helpful?

    Report