BJ's Restaurant & Brewhouse - Huntington Beach - Beach Blvd

Review summary

1. K

   Kathleen

   Orange County

   95 reviews

   vip
   3.0

   95 reviews

   Dined on 29 October 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   First the good - The large, deep-dish, cheese pizza w/onions (extra sauce, extra cheese) was DELICIOUS! Our Servers (Not sure of the name, Karley?- it was a guy w/dark hair; also, a female w/glasses that covered for him while he was on break) were BOTH, EXCEPTIONAL!!! We arrived about 7PM and it was still busy because the World Series was just wrapping up. The NOT SO GOOD part is that it has been over 6 months since we last visited this HB location and the time that it takes a pizza (30 MINUTES!!!) to arrive at our table is STILL NOT acceptable. Don't know what the holdup is as this is supposed to be their FLAGSHIP store since it is walking distance to their Corporate offices. Had the Server check status, TWICE and the mgr walked by and asked how things were and I asked him to ALSO check on our pizza. Thus, would ONLY reco going to this place IF you have a LOT of time to wait! I was seated where I could see the Servers coming out of the kitchen and almost NO FOOD was delivered during that 30 min block! This is sad because we would like to enjoy their food again, but it appears that something is off at this location, specifically, as we don't encounter this issue at their other locations (Carlsbad, etc.). NOTE TO CORPORATE: PLEASE get some NEW baking equipment and re-look at your Ops there. It should NEVER take almost 30 min to get a SIMPLE pizza!
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 30 October 2024

   Kathleen, thank you for your detailed feedback! We're thrilled you enjoyed the pizza and exceptional service. However, we apologize for the wait time and understand your frustration. We'll certainly address these concerns with our team to improve your experience on your next visit. We appreciate your support!
   

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2. A

   Alicia

   Orange County

   2 reviews

   2.0

   2 reviews

   Dined on 21 October 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   It took a really long time to get the food out and some of our group had a wait until others were 1/2 way through their meal. Some of the food came out cold. They were not great on timing.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 22 October 2024

   Hi Alicia. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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3. C

   Chris

   Los Angeles

   3 reviews

   1.0

   3 reviews

   Dined on 14 October 2024

   1. Overall 1
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a 5:30 reservation. We waited a bit for the table to be ready, which was fine. What was NOT fine was that after we ordered, it took over an hour for our food to be served. In my 54 years of dining out, this was the longest I have ever waited for a meal. The waitstaff & manager were sympathetic & adjusted the bill accordingly, but I consider this an epic fail. The food was delicious but I don’t think we’ll be going back to this location.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 15 October 2024

   Hi Chris, we sincerely apologize for the long wait you experienced. While we’re glad you enjoyed the food, we understand your frustration. We’re addressing this issue to ensure it doesn’t happen again. Thank you for your feedback; it helps us improve. We hope you’ll consider giving us another chance.
   

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4. T

   Tammy

   Orange County

   5 reviews

   4.0

   5 reviews

   Dined on 28 September 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waiter was great, but too busy. One of the plates came out with really rare meat and by the time it was corrected everyone else was just about done eating. He was as attentive as he could be, but we were out on the patio and he was handling 3 tables and 2 large parties. There should’ve been someone to assist. We almost didn’t make our event on time and we gave ourselves 2 hours with the reservation.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 29 September 2024

   Thank you for your feedback, Tammy! We're glad to hear you enjoyed the service from your waiter. We appreciate your patience and will work on staffing to ensure smoother experiences, especially during busy times. Your input helps us improve, and we hope to serve you better next time!
   

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5. D

   Deborah

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 18 August 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   I ate at the same BJ's about a month ago and the atmosphere was pleasant. This time, the music was so loud that we had to almost shout across the table. The tri tip was a little dry. The asparagus was over salted, like last time. Maybe the chef could leave off the salt and let the customer add it as needed. Our waiter was very nice; however, there was a large table across from us that he had to serve as well, so we had to ask him two times on three different requests. I think he was a little overwhelmed.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 22 August 2024

   Hi Deborah, thank you for sharing your feedback on your recent visit to our restaurant. We're sorry to hear about the issues you experienced with the music volume, food quality, and service. We appreciate your comments and will address these concerns with our team to improve the overall dining experience.
   

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6. A

   Alexa

   San Diego

   1 review

   2.0

   1 review

   Dined on 10 August 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was very slow. Our waters were never refilled. We barely saw our server.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 12 August 2024

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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7. SS

   SSturm

   Orange County

   24 reviews

   vip
   2.0

   24 reviews

   Dined on 11 July 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was very poor. It took over 45 minutes to get our Main dishes.
   

   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 12 July 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. OT

   OpenTable Diner

   Orlando

   3 reviews

   4.0

   3 reviews

   Dined on 25 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We took our 100 yr old grandmother to dinner and had a great dinner. However, we had to wait for our food a little too long & asked our waitress if it was coming soon; She reassured us it was and it was delivered not too long afterwards. The four of us enjoyed our meals & the delicious Pizookie!
   

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   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 27 June 2024

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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9. m

   marblecake

   Orange County

   7 reviews

   5.0

   7 reviews

   Dined on 17 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food very tasty and delicious Service is also good
   

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   BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 19 June 2024

   Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
   

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10. LS

    LindaS

    Orange County

    4 reviews

    5.0

    4 reviews

    Dined on 16 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We always enjoy eating at our local BJ’s on Beach Blvd. The food never disappoints and the service is mostly excellent. Rarely do we have a server that isn’t efficient and personable. Our most recent visit was on Father’s Day. We were seated immediately and our server came quickly. The pace of our meal was perfect and the food was delicious. It can be a little noisy, though.
    

    BJ's Restaurant & Brewhouse - Huntington Beach - Beach BlvdResponded on 18 June 2024

    Thank you for this kind review, Linda. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!
    

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