BJ's Restaurant & Brewhouse - Irvine

Review summary

1. R

   Richard

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was in town for grandparents day. Good food selection. Good service.
   

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2. AA

   AbidA

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   The quality of food has really gone down. I know the cost of food is high and changing on daily but to drop the quality is not acceptable. The pizza was below expectations and chicken wings were horrible. The two good things were the drinks and the server was nice and helpful. The food is not good!
   

   BJ's Restaurant & Brewhouse - IrvineResponded 5 days ago

   We appreciate your feedback and are sorry to hear about your experience. We're committed to quality and will address your concerns with our team. It's great to know you enjoyed the drinks and service. Thank you for sharing your thoughts; we’re always looking to improve!
   

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3. L

   Lizeth

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 3 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience :) loved the food, atmosphere & service
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 4 February 2025

   Thanks for your fantastic review, Lizeth! We're thrilled to hear you loved the food, atmosphere, and service. Your support means a lot to us, and we can’t wait to welcome you back for another wonderful experience!
   

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4. A

   Arlene

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined on 29 January 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was good. Service wasn’t very friendly or helpful. I’m sure it’s always busy but we were rarely checked on and the food took a very long time to come out.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 31 January 2025

   Thanks for your feedback, Arlene! We're glad you enjoyed the food, but we apologize for the service issues you experienced. We appreciate your insights and are working to improve our team's attentiveness during busy times. Your experience helps us elevate our service standards.
   

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5. S

   Susan

   Orange County

   1 review

   5.0

   1 review

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress ALINA was wonderful. Attentive, refilled our waters, got us boxes & was even able to do separate checks…all with a great smile! 😁
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 28 January 2025

   Susan, we’re thrilled to hear about your experience with Alina! Her dedication to providing excellent service truly stands out. Thank you for sharing your kind words; we’ll make sure to pass them along to her. Looking forward to welcoming you back soon!
   

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6. J

   James

   VIP

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Pizza is domino’s pizza level. Service was mediocre. Forgot to bring drinks from the bar twice. Food came out before the beer.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 13 January 2025

   Hi James. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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7. d

   deanna

   Orange County

   5 reviews

   4.0

   5 reviews

   Dined on 5 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 1

   Too loud. Went to catch up with a pfriend. Between music and talking couldn’t visit.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 6 January 2025

   Thanks so much for your four-star review. We look forward to seeing you again soon, and we'll try for that fifth star.
   

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8. A

   Arlene

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious. Better than I remember. Ryan was very attentive and helpful. Will dine there again soon.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 6 January 2025

   Thanks for the fantastic review, Arlene! We're thrilled to hear you enjoyed the food and had a great experience with Ryan. We can't wait to welcome you back for another delicious meal soon!
   

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9. C

   Carolyn

   Orange County

   18 reviews

   5.0

   18 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food, cost and service are always a great experience. Their menu variety makes it even better. Of course, always top off your food with a delicious Pizookie. You can’t get any better than that!
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 2 January 2025

   Thanks for the fantastic review, Carolyn! We're thrilled to hear you enjoy our food, service, and menu variety. The Pizookie is definitely a fan favorite! We appreciate your support and look forward to serving you again soon.
   

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10. J

    J

    Orange County

    2 reviews

    3.0

    2 reviews

    Dined on 1 January 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 5

    We had a very awesome service with our server, Alex. He was very attentive to our needs and I would give a 5-star service. Unfortunately, everything went downhill when Alex went to lunch break and the lady who we did not get the name covered for Alex. She was very slow and did not pay attention to our needs. We have to stop her all the time to order dessert, ask for napkins, refill our drinks and water, and even have to follow-up with the dessert order. We waited about 30 minutes extra. We had a very bad ending with our dining experience on Tuesday-12/31 at 5:20 pm.
    

    BJ's Restaurant & Brewhouse - IrvineResponded on 3 January 2025

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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