BJ's Restaurant & Brewhouse - Irvine

Review summary

1. B

   Brad

   Alabama

   11 reviews

   3.0

   11 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was lacking. It is the holidays so understanding a little bit, went long periods waiting for a server and drinks/refills. Extremely loud atmosphere hard to hear each other speak. Table delayed by 30min not prepared. Holidays I guess
   

   BJ's Restaurant & Brewhouse - IrvineResponded 3 days ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. S

   Sandra

   VIP

   Orange County

   18 reviews

   5.0

   18 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food at BJ's is always excellent and we had an exceptionally good waitress on this particular visit.
   

   BJ's Restaurant & Brewhouse - IrvineResponded 5 days ago

   Thanks for your fantastic review, Sandra! We're thrilled to hear you enjoyed the food and had a great experience with our team. Your kind words mean a lot to us, and we can’t wait to serve you again soon!
   

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3. M

   Money

   VIP

   London

   19 reviews

   2.0

   19 reviews

   Dined on 11 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Our server that was assigned to us was not very attentive. She could barely manage to get us anything in time. She was struggling to manage multiple tables and seemed unorganized. She didn’t even giv us the detailed checks. Only brought us copies to sign and tip her. I’ve no idea what she charged us for
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 12 December 2024

   Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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4. c

   carol

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Grant was great and patience for a group of 7. Was enjoyable
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 11 December 2024

   Thanks for the awesome feedback, Carol! We're thrilled to hear that Grant made your experience enjoyable and handled your group with such patience. We appreciate your support and hope to see you again soon!
   

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5. J

   Jeri

   Orange County

   1 review

   4.0

   1 review

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The shrimp scampi appetizer with toast was delicious!
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 11 December 2024

   Thanks for your feedback, Jeri! We're thrilled to hear you enjoyed the shrimp scampi appetizer. We aim to delight our guests, and your support means a lot. We look forward to welcoming you back for more delicious dishes!
   

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6. G

   Gary

   VIP

   Orange County

   44 reviews

   4.0

   44 reviews

   Dined on 5 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good food and good value! Attentive server!!! Will come here over any fast food joints.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 7 December 2024

   Thanks for the great feedback, Gary! We’re thrilled you enjoyed the food and service. It means a lot to us that you’d choose us over fast food. We look forward to welcoming you back soon!
   

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7. S

   Sally

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good service with good food It was a pleasant Friday night dinner with families.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 25 November 2024

   Sally, thank you for your wonderful feedback! We're thrilled to hear you enjoyed your Friday night dinner with us. Providing great service and delicious food is our priority, and it’s fantastic to know we hit the mark. We look forward to welcoming you back soon!
   

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8. A

   Amber

   San Diego

   1 review

   1.0

   1 review

   Dined on 18 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food took a while to come out and when it finally did it was cold. Our waiter ( I can't remember his name ) was apologetic and did get a dish removed from our table but it still was not a pleasant experience.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 19 November 2024

   Amber, we’re truly sorry to hear about your experience. Timeliness and temperature are key for us, and it’s disappointing we missed the mark. We appreciate your feedback and will work to improve. Thank you for sharing your thoughts with us.
   

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9. N

   Naomi

   Orange County

   1 review

   3.0

   1 review

   Dined on 12 November 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice please as always, good food. TERRIBLE pick up service/ORDER TO GO. Waited 45 minutes for a margarita to go. No manager ever showed up…left totally unsatisfied.
   

   BJ's Restaurant & Brewhouse - IrvineResponded on 13 November 2024

   Naomi, thank you for your feedback! We’re glad you enjoyed the food but sincerely apologize for the wait and lack of service during your pick-up. Your experience is important to us, and we’ll address this with the team to ensure improvements moving forward. We appreciate your understanding!
   

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10. P

    Pat

    VIP

    Phoenix

    9 reviews

    1.0

    9 reviews

    Dined on 31 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    My dinner started out with the waiter knocking over a full glass of ice water on to my lap along with glass as it shattered. No one came to help him and he was trying to clean it up and I asked if I could have a towel and he brought me a cloth napkin which did not help as I was soaked. I moved over in the booth as the entire side was sent and glass still on the floor. Still no one came to help. We had already placed our order and when our food arrived and I took a bite out of my pizza, I had to pull a long hair that was embedded in my pizza out of my mouth. I called the waiter over and said to just make me another one to go as I lost my appetite, but no hair please. When I got my bill, the pizza was not taken off my bill and only a kids meal for $8. The pizza was $16.79. I asked the waiter to adjust with all that happened to take the pizza off. He said his manager could only take the kids meal off? I then asked for the manager and she did end up taking the pizza off but we paid for all the rest of our meal (one other and two drinks). This entire bill should have been complimented under the circumstances. I will not be going back to this BJ's.
    

    BJ's Restaurant & Brewhouse - IrvineResponded on 5 November 2024

    Sorry, Pat. Sounds like we fell short of our usual high standards for quality. We never want to disappoint our guests! I invite you to follow up with us by writing to feedback@bjsrestaurantscom. We'd appreciate any additional feedback you can give about the food that disappointed you. We'll share any feedback you can provide with the appropriate team members so we can stay on top of our game. Please include the name your review was posted under and that it is about our Irvine restaurant.
    

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